CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,289 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

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“Such an easy experience. I had some specific ideas that I wanted to incorportate into an Engagement Ring and the whole team from start to finish did an awesome job. They were able to give me multiple designs with different size stones and the end result was incredible. I'll be coming back for the wedding bands in the near future!”

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Posted 4 years ago

“CustomMade is an excellent service. They were very focused on the vision that we had for our engagement ring, and we are very happy with the ring they made.”

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Posted 4 years ago

“Start to finish an absolutely fantastic experience with custom made. Every step has polite, helpful, and expert hands to create exactly what you're looking for. Could not recommend more, thank you to everyone on the custom made team, you've been amazing and really made our moment special!”

CustomMade.com 5 star review on 28th October 2021

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Posted 4 years ago

“It was a great experience to work with CM. They assisted me through the whole process and was able to learn a lot of new things about gemstones, cuts, clasps, etc.”

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Posted 4 years ago

“Overall I had a really good experience with the folks at CustomMade. Everyone was polite, helpful, and they worked with me to get a ring that my fiance loves.”

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Posted 4 years ago

“The best pendants I've ever seen.”

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Posted 4 years ago

“Great support. The team there walked me through the entire process. Took the time to explain the details and helped me to craft out the unique ring that I had in mind. Will do business again. Great service.”

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Posted 4 years ago

“I was shocked at how quickly and accurately Custom Made was able to bring my ideas together and create the perfect engagement ring. From the very beginning the design team was attentive, responsive, and friendly. I had just a couple months to get a ring and the team gave me plenty of options to make that happen. They take customer satisfaction very seriously and do everything to make sure that all parties involved love the ring even after it is delivered. It felt great to be in the hands of such a caring team. It can be tricky doing this online so if I have any advice it is to start as early as possible so there’s no rush, look at the images provided very closely and don’t be afraid to ask for more images of stones. Lastly give them as much as possible to work with because the team will nail it as long as you give them the right information. Ive had and continue to have a great experience with Custom Made. My now fiancé and I are very happy.”

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Posted 4 years ago

“My experience with CustomMade was amazing. They worked with me and kept in contact with me every step of the process. They made sure every detail and every idea got incorporated into the ring and they made my wife’s dream engagement ring come true. The quality of their product was beyond amazing I will definitely bug my wife to make me a ring from them and I will definitely recommend if you want the dream ring to become a reality CustomMade is the way to go.”

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Posted 4 years ago

“My daughter was looking for a college ring, other than the generic college rings that are found at the jewelers, but one with unique characteristics that conveys some elements of her college experience. After a terrible lesson I learned with a popular online company I was cautious to move forward with another online company but I truly wanted a ring created for my daughter that she would wear and love. I came across Custom Made, based in Cambridge Massachusetts, and after reading numerous positive reviews I decided to take another chance on an online site to create her ring. What a genuinely fantastic journey! From the initial design concept to the final execution of my daughter's college ring, everyone at Custom Made was professional, knowledgeable and above all patient with our numerous alterations regarding this piece. I never had the impression that I made one too many changes in our design as we were treated with respect and contacted promptly through email and their portal. The process does take some time, approximately two months due to our revisions, but the end result is a unique custom ring that is exactly what my daughter was looking for. I wish I had more knowledge regarding this company while I was agonizing over where to decide, and who to trust my funds with, as this process is not an inexpensive one depending on your budget, which they will work with you on. Because of this I would like to give a background of this custom process for those who are unsure. You begin with an assigned Personal Jewelry Consultant who will discuss your project with you and guide you through the process as well as assist with decisions such as raised or engraved details, metal materials, face size, production timeline and overall design. You can send him/her your ideas of how you picture the finished product of your item to look, ring band images if you like, we used climbing ivy to represent her campus buildings that were covered in this perennial but you could use carvings, flowers, or nothing and any logo or family crest etc. The ideal scenario is if you can send examples of details similar to what you would like to create or even a sketch for the designers and production team to review as there’s less room for interpretation on their end, although their visual, creative minds will translate your verbal ideas perfectly. Also, if designing a ring you will receive a ring size tool by mail to be sure you are choosing the correct size to prevent any room for error. After this part of the process is finalized you are passed to the Design Lead who will explain the 3D model steps and discuss your item details; whether these will fit on your piece and what might need tweaking. There were details I would have liked on the ring face but because I was looking at the ring in large 3D scale, it wasn’t until I received our item in person that trying to fit every detail on something the size of a dime is literally impossible. The Design Lead discusses pricing, any inscriptions you might like to add on the band, the addition of stones etc. The next step brings you to the Production Lead who turns your finalized design into a finished piece. They will translate your 3D model into a wax mold that helps Custom Made get a sense if the mold captures each design detail before moving on to the metals. If this is successful (your Production Lead will let you know) then your item is created with the metal of your choosing and sent to the Bench Jeweler where your item is examined and fine tuned for perfection. It’s a truly fascinating process and you are right there with them through this entire journey asking questions, receiving updates promptly, seeing images of the models, molds, metal process and finished product before shipping to be certain your item is perfect. The end result is a weighty, solid, detailed and unique piece of jewelry that you, or your recipient, will cherish for a lifetime. Finally, you will have your ring delivered in a lovely wooden box that results in a piece of jewelry with an heirloom quality appearance. FYI… our ring is a raised (not engraved) design, in 14k gold with band details that are solid (not a hollowed out design) and with a 15mm ring face. My daughter wears her ring everyday and everywhere! When I see her ring on her hand I am 100% positive that I made the best decision to proceed with this process through Custom Made. Please see my attached photos as they are a true representation of what to expect through the Custom Made process! Enjoy the journey!”

CustomMade.com 5 star review on 26th October 2021

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Posted 4 years ago

“Incredible experience during the design and crafting phases. The finished project was even better. Can't recommend enough”

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Posted 4 years ago

“All the people that I interacted with at Custom Made were incredibly generous and kind individuals. Each person - from design, to production, to gem selection - they all really took my concerns to heart and the result was unbelievable. Couldn't have asked for a better experience. Thank you all!”

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Posted 4 years ago

“Such an easy process which included me in the design and production stages. I constantly felt like my ideas were being brought to life. The final product was more than Id ever hoped for! Would definitely recommend using Custom Made!”

CustomMade.com 5 star review on 25th October 2021

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Posted 4 years ago

“I recently worked with CustomMade to bring to life a project my husband designed about ten years ago. My husband loved the idea of each of his kids and wife having a necklace that was a puzzle piece. Each person's piece would fit together to form a cross. CustomMade did an awesome job of capturing my husband's vision and we are so excited to gift these to my kids at Christmas. They were very professional and communicated with me through every step of the process. They also checked in regularly to ensure I was happy with the progress. The price was fair considering I was custom making eight necklaces. I am in love with how they turned out. I would highly recommend this company. Thanks CustomMade!”

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Posted 4 years ago

“Custom made did a superb job! Actually words cannot describe the process, it was just perfect! From the design, to the casting, to the finished product it was smooth and easy and the results were breathtaking. If anybody is looking for a ring for any occasion that just wants to call it their own forever, this is definitely the place, the place you can get your very own masterpiece that is the only one of the world!”

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Posted 4 years ago

“Initially I was anxious about designing the ring as I wasn’t sure what to expect. The whole team was delightful to work with and I was able to create the dream ring for my girlfriend (soon to be fiancé!) The process was simple and all of my questions were answered promptly and well.”

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Posted 4 years ago

“This was a really great experience they really took there time marketing the ring even better then I expected my partner loves it and so do it”

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Posted 4 years ago

“Courteous, knowledgeable, and professional throughout the entire process. The custom design process is explained thoroughly every step of the way, and the ring turned out exactly how I imagined it.”

CustomMade.com 5 star review on 24th October 2021

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Posted 4 years ago

“From the beginning of the process when I first opened the website the experience was amazing. I was just looking for ideas for engagement rings when I was quickly emailed after filling out the quick survey on what I was looking for. For my ring project I worked with many people from the CustomMade Team and everything was transparent. They are truly willing to work with you every step of the way and change things if you have a different idea. The engagement ring turned out absolutely beautiful and I would be glad to work with them for any other rings I look to get in the future.”

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Posted 4 years ago

“CustomMade are amazing! They made my husband's dream wedding ring to come to life, when no-one else could! Excellent customer service, easy to use website, fast processing times, and most importantly, 5 star craftsmanship . The ring is stunning and my husband has had people wanting to buy it from him and asking where he got it- everyone comments on it.I trust them 100 percent and would totally recommend to anyone!”

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Posted 4 years ago

CustomMade.com is rated 5.0 based on 4,289 reviews