CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,949 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,949 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 12th August 2025

1676

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second piece from Custom Made and they have been very consistent at making stunning rings. They're response time is great and they take all feedback from the client and follow through. The ring they made looks beautiful and goes perfect with the engagement ring they previously designed.”

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Posted 3 years ago

“CustomMade exceeded all expectations in crafting the perfect engagement ring for my wife. Immediately following the proposal, we decided to create a custom ring for me to match hers, and it came out amazing! We now have our matching pieces, carefully designed and crafted to be representative of us and our love. I could not be happier with the result & working with CustomMade is an absolute pleasure! As a professional artist, the aesthetic of these lifetime pieces is intensely important to me, CustomMade made it all possible.”

CustomMade.com 5 star review on 27th June 2022

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Posted 3 years ago

“CustomMade was incredibly helpful and attentive throughout my engagement ring buying process. First, I'd like to say that the ability to design the engagement ring I wanted, to the level of detail and specificity I wanted, could not be found anywhere else. CM's team was patient, available, and never pushed back on any of my requests or comments. They really were there to create my vision. They were also incredibly understanding in the early stages when I was unsure of what to do, or what to create, and they were equally understanding when my timetable changed abruptly and I needed a ring almost 10 months earlier than I thought I would. Hopefully, I'll never have to do this process again, but for anyone else who's thinking of using CM's service: I highly recommend it. For the new generation, I'd also like to say that they were never judgemental and never pushed their own agenda, and I was able to find the most incredible (and perfect) lab-grown diamond through CM.”

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Posted 3 years ago

“This is an awesome service! We saw House of Gucci and my daughter said she wanted family rings. I found Custom Made and they produced fabulous rings that I hope will stay in our family for a long time. The customer service was fantastic and they allowed us to make a million changes to the rings before we finalized the rings.”

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Posted 3 years ago

“After having bought a conpletely custom engagement ring and then wedding band, I can say firsthand that CustomMade makes extremely high quality products. From their timely responses and input, to ultimately the finished ring, they have everything set from top to bottom. Highly recommend.”

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Posted 3 years ago

“Communication was very thorough and timely. We are very happy with the service provided by CustomMade. We made a mistake with the ring sizes but Carla, Eula and the team supported us wholeheartedly and remade the rings within 2 days to make our deadline. The rings turn out to fit our middle fingers in the end but we have decided to wear them that way. The details are nicely done and the rings are exactly like how we designed it. Thank you so much!”

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Posted 3 years ago

“I recently ordered a ring The team really helped my project come to life they where really helpful and understanding I really recommend getting something they are very helpful and the stuff they make is just beautiful”

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Posted 3 years ago

“From start to finish, Custom Made provided an enjoyable and detailed buying experience. I cannot recommend them enough. My ring will be part of me forever. The design rendering is what sold me on the purchase. They are of the highest quality. No complaints or issues at all! You won’t be disappointed.”

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Posted 3 years ago

“They were extremely patient & helpful throughout the entire process, from design to completion. I was so happy with my custom wedding band & engagement ring.”

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Posted 3 years ago

“First of all she said yes! Second; You can get a more expensive name brand ring that is far less valuable and unique at retailers, or come to Custom Made for the best ring you could envision for the one you love.”

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Posted 3 years ago

“I had an exceptional experience working with CustomMade to make my wedding band. I wanted a representation of the tree of life that balanced the branches and the roots.I had an idea and the artists at CustomMade did several iterations that were close but not quite. Finally, I did a sketch and the artists did a perfect, beautiful work of art that eventually became my wedding band. I love it. I cannot recommend CustomMade highly enough!!!”

CustomMade.com 5 star review on 26th June 2022

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Posted 3 years ago

“A very pleasant experience, with the whole design and process team. Everything was explained and my very comment was taking into consideration. They designed a full ring concept for a deposit and then finished the ring in less then 1.5 months I think. I really enjoyed it being very hands on experience. Thank you very much”

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Posted 3 years ago

“CustomMade showed me what a comfortable, enjoyable and stress-free jewelry buying experience should be! Really, there are so many points I could rant on about how great these guys are. For one they didn't offer me a desing packed with things so they could reach the maximum of my budget, they went with our tastes, and the piece ended up being almost $1000 cheaper than I had planned to spend at most. Every milestone of the design was accompanied with pictures of how things are done and how they work, and with a 3D Model of our ring. When they say they want to keep their customers happy, comfortable and informed during the whole process, they really mean it. I'll be lauding them on every chance I get, online and to people in my life. Thank you guys!”

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Posted 3 years ago

“My experience with Custom Made was amazing. From the professionalism of the staff to the timely response, this company is doing it right. They made my buying experience incredibly simple and answered all the questions I had throughout the process.”

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Posted 3 years ago

“After browsing different sites for several months I chose Custom Made for their many positive reviews and range of work. I was contacted shortly after submitting my family shield, crest and metal selection. The team guided me through the process of selecting the features I wanted and which finish would make the piece stand out. After 3D renderings with a couple of designs narrowed down, we finalized the project sooner than I expected. I received my ring on time and professionally packaged as promised. This is meant to be an heirloom piece and is everything I hoped it would be.”

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Posted 3 years ago

“I had an absolutely amazing experience with this company for customizing jewelry. Excellent communication, details about each step as the jewelry is made, and everything was done on time. Very professional group with excellent closed- loop communication:):):). I had requested a Hungry Caterpillar necklace be made with “mama and ______(my son’s name)” transcribed on the back. My son absolutely loves it- this jewelry was made for him to keep forever!!!”

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Posted 3 years ago

“I discovered CustomMade after browsing many other jewelry websites looking for specific themes and designs for my marriage set. After reading the reviews and seeing the amazing finished pieces CustomMade has created. I realized they could produce anything I wanted. I could have a very unique set that Amanda would cherish because it came purely from my heart instead of pre-made by a local jeweler. It began with my choice of metals, gems, ideas, some photo inspirations of designs I found elsewhere, and some sketches I created. Having a career background in production projects--the process was very fun to experience my vision grow, and evolve to completion! The team was very accommodating to my details and the changes I wanted as the design phase moved along. When the 3D CAD phase began I was ecstatic to see what it would look like before physical production. Amanda and I are very happy with the rings produced. She enjoys how much her friends compliment her unique ring, and we can share the story of its' creation. The production process is a commitment, and I feel it was one of my first tests of commitment to Amanda. I highly recommend CustomMade if you want a unique meaningful piece your special someone will cherish.”

CustomMade.com 5 star review on 25th June 2022

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Posted 3 years ago

“The staff is extremely professional and helpful. They communicated every step of the way and made sure that everything was exactly how I wanted it.”

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Posted 3 years ago

“I would totally recommend custommade to anyone, was a honest pleasure with how professional and fun their team was. They made the process of making my proposal ring easy and paid attention to all the details I wanted the ring to have. when going through the process of generating an idea for your ring, definitely take your time, provide detailed instructions so that the designer can capture all those great points to add to the ring. (They are very honest with what is achievable and what isn’t) loved my ring, and will be using custom made again in the future.”

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Posted 3 years ago

“The cufflinks that were designed by the wonderful team are perfect. I can't wait to give them to my fiance on our wedding day!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,949 reviews