CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,472 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 25th April 2026

1745

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place is amazing. The team will bend over backwards for you just to make sure what you want is made to your exact specifications. I asked the team if it was possible to recreate a necklace that my girlfriend had lost which had an incredible amount of sentimental value to her. I managed to find 2 photos where the pendant was clear enough to describe and they made an almost perfect replica, being a complete match on size, shape and detail. Their customer service was also fantastic, telling you what process your project is currently on and a detail explanation of what that process is. They provide an estimated time of production and delivery, which definitely was appreciated! They’re a small business in Cambridge Massachusetts and I couldn’t be happier with the results they gave. Worth every penny spent!”

Helpful Report

Posted 3 years ago

“CustomMade really deserves a 5-star rating from me. The service from start to finish was so good that I almost started to wonder if it was a scam. But they proved to be very legit. They worked patiently with my timelines, kept me informed through each step of the process, and were surprisingly pleasant the entire time. My piece looked just like how I imagined it. Photos don't do it justice - in person, it looks way better! I am honestly happy I used their service, and have already started thinking of another piece I want, after seeing their work firsthand.”

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Posted 3 years ago

“Great craftsmanship. Very pleased with the ring!”

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Posted 3 years ago

“Everything was super easy. And everyone was super helpful. Would highly recommend.”

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Posted 3 years ago

“I cannot express how amazing this process was and how happy we are with the final project. I needed something unique for my husband’s wedding band as he and our relationship is unique. They out did themselves with this ring. Trust in the process and you will get what you are looking for. Thank you!!!!!”

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Posted 3 years ago

“Thank you for making his signet ring come to life! Your staff is incredible. Held my hand the entire way! And the finished product is a dream come true!”

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Posted 3 years ago

“From the first communication, through to my item arriving at my door, everything was impeccable! I was kept in the loop about every step in the process. I needed something adjusted, slightly, in the design, and they did it with nothing but the utmost in wanting me to get what I wanted. The final product was beautifully packaged, and it looks spectacular!! I have to admit, the design was a bit tricky, but they pulled it off. Kudos to the entire team for a flawless experience!! Oh, and it came in well ahead of my expected timeframe!”

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Posted 3 years ago

“Honestly, they were so responsive and catered to the design choices I requested, and I appreciated every detail that went into this piece. Also, being able to have great aftercare for the ring is amazing too 🔥”

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Posted 3 years ago

“Amazing service and worked with me very well.”

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Posted 3 years ago

“I would very much like to thank Charlie Bryan Nix and the artsans who made my Class ring. It was a Holy project and they made with great care and effort a Holy object for me. The meaning of their efforts will soon be understood. 7.14.23.. May God bless you. May God keep you. May his face shine ipon you...and bring you peace. Love, Daniel /H1840/...the Uwd of God.”

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Posted 3 years ago

“What an amazing experience! The communication was phenomenal! I was blown away by the attention my project received. The finished product was amazing and the packaging, certification and presentation was superb. My husband opened his ring on Christmas morning and was truly surprised at the craftsmanship. You’ve got a lifelong customer!”

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Posted 3 years ago

“It was very easy, and they are patient and very clear and transparent about the jewelry making process. I received updates exactly when they said I would. I am very impressed with their work as well.”

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Posted 3 years ago

“I was walked through the process and included in every detail. They listened to what I said and produced amazing rings. We will use them again.”

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Posted 3 years ago

“CustomMade has the BEST customer service. I created a unique design and my representative sent me drafts and samples for texture, color, design, pattern, and every possible look. He explained the process AND the ring was finished sooner than expected! I love my final product and there is NOTHING like it anywhere else in the world. It is perfectly sized so I can easily take it on an off,but it does not slide around on my finger. The gold has three different textures but the luster is amazing for every angle. I LOVE my ring! Thank you CustomMade!”

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Posted 3 years ago

“You guys absolutely crushed it! My now fiancé loves the ring. You all worked at my pace and didn’t make me feel like I needed to make a decision right away. You were even able to source a new center stone after I had already chosen one. Can’t thank the CustomMade team enough!!”

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Posted 3 years ago

“A very quality made ring. I am truly grateful.”

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Posted 3 years ago

“Purchased a necklace for a Christmas gift to my wife. This is now the fourth item I’ve done with custom made and was the fourth time it was effortless and a timeless piece. They are easy to work with and easily got this item completed before Christmas which was impressive.”

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Posted 3 years ago

“Everything was amazing and if there was any misunderstanding they were eager to make sure everything was as I wanted.”

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Posted 3 years ago

“The ring design is gorgeous and the experts were so helpful in selecting a gem and designing the band”

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Posted 3 years ago

“The team at Custom Made kept me informed through the whole process of designing the signet rings for my sons. They were very attentive to the personalized details I requested for each piece. The final products were amazing and Custom Made finished my project in a timely fashion so the rings would be ready as gifts under the Christmas tree.”

Helpful Report

Posted 3 years ago

CustomMade Jewelers is rated 5.0 based on 4,472 reviews