CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,949 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,949 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 12th August 2025

1676

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was amazing!! From telling the creators what my future wife likes, to designing my ring and making it even better than I could ever imagine. Every response was thorough and quick. Every member I had spoke with has been super friendly and helpful. Will for sure be getting my wedding band here.”

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Posted 3 years ago

“Experience was very good from start to finish! I was able to describe in words what I wanted in my girlfriend’s ring and CustomMade produced it like they plucked it from my imagination. The ring, customer service, and continuous follow up on my project was perfect.”

CustomMade.com 5 star review on 2nd July 2022

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Posted 3 years ago

“It was fun. And they helped a lot!”

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Posted 3 years ago

“After finally asking she said yes. The ring really made it extra special. The work that the team at custommade.com did was brilliant and she loves all the details they helped me put into the rings design. Throughout the whole process every member made sure everything was perfect even to the point of remaking the ring as the gem was not the right colour. I could not have asked for a better ring for this special moment in my life. Thank you everyone at custommade.com”

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Posted 3 years ago

“What a great experience I had with CustomMade. From my first inquiry to the final shipment, the whole process was more than I could have asked for. They took my ring design and ideas and made a masterpiece. The attention to detail is truly amazing and the communication was amazing every step of the way. I couldn’t have asked for a better team to work with. I would like to thank the entire CustomMade team for there hard work and dedication.”

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Posted 3 years ago

“It was a wonderful experience working with the custommade team. The team was incredibly insightful, informative, responsive, and understanding. They helped to bring our vision to life and nail it in every aspect. We are very happy with the final result. Give these guys your business they truly deserve it.”

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Posted 3 years ago

“Outstanding customer service and communication from start to finish. The team at CustomMade helped me create a ring that my fiancée adores. Thanks for everything!”

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Posted 3 years ago

“It was a very detailed design process, much faster than I expected.”

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Posted 3 years ago

“They are super helpful and understanding. Very precise on the products they provide and willing to change even the smallest details for no extra charge.”

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Posted 3 years ago

“From start to finish Custom Made were excellent in making our families dream a reality. Each step was easy to handle and the design process made a breeze by their brilliant and skilled designers! The final product was a piece of pure quality that can be passed down through generations to come. I would highly recommend their services to anyone looking for a quality piece of jewellery”

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Posted 3 years ago

“Phenomenal customer experience, help was always given within a few hours. Delivery was exceptional, and the product was absolutely breathtaking.”

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Posted 3 years ago

“When I first started the process, I was hesitant about how it works and how much it would cost me… But then I was introduced to this amazing team of professionals! They have a design expert who really makes your dream ring come to life! The 3D model is honestly almost spot on. Then the diamond expert will find the best diamond at the most reasonable price. Then once your ring is done, shipping is the fastest and you will have it within a day (depending on your location and day of the week of course). Really all I’m trying to say is this is the best company out there that can make you or your other the dream ring you have been wanting. 100000/10 I would recommend them anyone! Thanks Custom Made team!!! You truly made my fiancés dream ring come into life!!! P.S. thanks for the brownie points ;)”

CustomMade.com 5 star review on 1st July 2022

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Posted 3 years ago

“Everything came out beautiful can't wait to start my next project with your family”

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Posted 3 years ago

“So pleased start to finish with the process of creating my husband’s signet ring. It exceeded our expectations.”

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Posted 3 years ago

“I had a custom signet made for a member who was retiring after 35 years in the Canadian Armed Forces. Working with CustomMade was easy and seamless. The staff took me through each step of the process and we’re extremely helpful, knowledgeable and quick to respond to any of my inquiries. The site made it easy to upload photos and the threaded chat feature throughout the entire process made it quick and easy to go back and review progress. Through the 3D design process I was able to make tweaks to how the ring was customized before it was fully produced. Shipping was quick however being in canada there was an import fee which the company did let me know could be a possibility. The ring arrived with a certificate of authenticity and lifetime warranty. The member who this ring was given to as a gift was elated with how it turned out. He will forever have this keepsake to recognize a dedicated career.”

CustomMade.com 5 star review on 30th June 2022

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Posted 3 years ago

“Super helpful throughout the whole process great product and super nice people to work with to design this beautiful ring”

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Posted 3 years ago

“I cannot say enough wonderful things about working with Custom Made. They were quick to respond and provide excellent insight to the project, and offered direction when I had no idea what I was looking for. They offered excellent ideas and created a beautiful piece I look forward to passing down to my children one day. If you want an affordable, unique, beautiful ring, do not hesitate - trust the process and go for it!”

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Posted 3 years ago

“I can't thank custom made enough they were so helpful and patient with me and my decision making!”

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Posted 3 years ago

“The ring was perfect and very well made. I couldn’t have asked for more”

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Posted 3 years ago

“I was interested in creating a unique designed ring. I found CustomMade online and was exceedingly satisfied throughout the process. Detailed updates, great and friendly staff, no surprises and upfront notification of the amount estimated. The end result was a finely made quality product that I can proudly wear (and can foresee it being passed down generationally). Great company with excellent staff!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,949 reviews