CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,617 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 6th March 2026

1737

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely incredible experience. From the moment I entered the website someone reached out to assist me. From there they asked me what I'm looking for. Guided me through the process of what steps they take. How we can achieve what I want together. Literally from step 1 I felt the weight of stress lift from my shoulders knowing that someone else was looking after the ring build for us. They scouted for the gem, they hand drew designs, the double checked with me on every single detail to ensure it's exactly what I wanted, they made both the engagement and wedding ring, it is perfect, the two rings will join together on the wedding day to join and make it look like one ring. You put a deposit of $100 down while they start working on the process of finding the gem. After they find a gem, they choose 2 or 3 for you to choose between. Different contrasts and everything. After you choose, you then pay 50% of the full price. They then go through a moulding process before making the full ring. Once you are happy with the mould they show you and the 3D drawings. You will then pay the last 50% and the ring gets made. It then undertakes very very close quality control to ensure each part of the ring is perfect. If it's not. They will notify you and continue to do it again. If you aren't happy with it. They will continue to work on it until you are happy. After that. They ship it out. With tracking and estimations. Honestly. I would highly recommend this company to anyone looking to pop the question.”

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Posted 4 years ago

“Very smooth process with great and helpful people. They assisted every step of the way and helped me create the perfect ring for my bride-to-be. Would totally recommend!!!”

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Posted 4 years ago

“CustomMade made the entire engagement ring design process actually enjoyable. They were patient, kind, and supportive, while incorporating multiple design revisions. They communicated clearly and promptly throughout the process. I ended up with a beautiful ring that came in under budget, that I absolutely adore. Their entire team seems committed to making this an easy and special process.”

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Posted 4 years ago

“Customade does a really great job”

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Posted 4 years ago

“Custom made was the best decision I could have made when looking for my wedding band. They were prompt, trustworthy and got the design exactly how I wanted. 👌🏻”

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Posted 4 years ago

“I'm in love with CustomMade and have already referred them to friends. I had a very specific idea of what I wanted in a wedding band and I could not find it anywhere. I stumbled on CustomMade through social media, created a login, and opened up a chat. Chatting with the different reps from the different departments was the easiest thing; transitioning from department to department was smooth and effortless. I never had to wait long for a response. I got to see pictures of the progress the entire time. Getting to see the dream in my head turn into an actual jewelry piece was so much fun. My ring showed up exactly how I asked, but it didn't match what was in my head as far as size went. Bless Janine, when I texted them in a panic, they quickly ensured me that they would get the ring right, sent me a return address (for free), and I paid the difference in material. CustomMade got my ring redone and back in my hands in about a month. It's. Gorgeous. I'm so pleased with the ring and the whole experience.”

CustomMade Jewelers 5 star review on 13th February 2022

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Posted 4 years ago

“Everything was explained step by step. Constant communication. My ring turned out beyond perfect. I can not express how happy I am with the entire process!!!”

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Posted 4 years ago

“Custommade was absolutely crucial in creating the engagement ring of my future wife’s dreams. They were courteous, knowledgeable, and affordable!”

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Posted 4 years ago

“Great company. They worked with me through every step of the way helping design the perfect wing for my fiancé and it came out PERFECT. From the 3D renderings to the final product pictures it was exactly what I wanted”

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Posted 4 years ago

“I had Hershey Kiss cufflinks done with the first letter in my fiance and mine names they came in in a good time frame and they look absolutely perfect.”

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Posted 4 years ago

“I was nervous about the process at first, but with that said, this was the most interactive online purchase I have ever made. I wanted something unique for my beautiful bride to be and they made the ring set EXACTLY how I envisioned. Every step of the process was handled with extreme care. Very communicative. Very professional. Very reasonable on price. I am so glad that I put my trust in these folks. Thank you custom made for bringing my idea to life.”

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Posted 4 years ago

“There were aspects of working with CustomMade that created a great experience. Your staff was incredibly responsive and helped me move the project along quickly. The drawings and designs turned around quickly, and once again helped the project move along. Also, the details given about the project, such as options, price, and even other information about how the ring is made was very informative. We ended up with a beautiful ring that I know my fiance is very happy about. The one thing I was not impressed by was the creativity of the design team. Almost every time I sent pictures in to help them get a good idea of her style, they would send back a design that was an exact replica of what I had sent. I expected a little more creativity throughout the entire process. Eventually, we sent in a drawing that my fiance had done herself of the halo, and that is what we went with. It almost seemed like behind the very professional and patient liaison to whom I was speaking, there was a very impatient and annoyed designer that slightly gave up after we rejected the first few.”

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Posted 4 years ago

“Excellent quality, transparent prices and they walk you through each step in the process of making your piece! They also show you examples of what is happening to make the experience feel more personal! Both my partner and I got our rings here. Amazing!”

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Posted 4 years ago

“I wanted a very specific ring made and they worked with me on every part. The ring they made was everything I expected. The ring sizing tools and instructions produced a perfect fit! I will return to this company without hesitation.”

CustomMade Jewelers 5 star review on 12th February 2022

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Posted 4 years ago

“GREAAAAAAAT EXPERIENCE!!! Could not have asked for a better team!! They were EXTREMELY patient with me! Very understanding, adaptable, flexible, and CARING!! It mattered to them what you wanted, and they did everything the could within their capabilities to give you the MOST PLEASANT feeling of safety and comfort while working on your product! From the designer to the planner, ALL OF THEM!! Special shout out to MARIE!! She was AMAAAAZING!!! SO KIND, SO PATIENT, SO HELPFUL!! I couldn't have done this without her, because I don't know anything about jewelry and rings, and she was very understanding of that!! LOVED THIS EXPERIENCE!!! I felt like it was my family that was helping me through this amazing time!!! THANK YOU... for everything you guys have done for me!! I am SO BLESSED to have found you guys!!☺️👏🏾”

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Posted 4 years ago

“I started with an idea for the perfect engagement ring. With the help of the experts at CustomMade, they took my idea, added some of their own opinions and cool details that I didn't think about or know could be done, and made a perfect ring that exceeded my expectations. The customer service was excellent. They worked with me the entire time, kept me updated, and were there if I had questions. When I got the ring and looked at it for the first time, it was even more beautiful than the pictures they gave me. My fiancé and I are getting married this summer. I couldn't be more excited. Thank You”

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Posted 4 years ago

“I approached CustomMade to get an engagement ring and I have absolutely no regrets!! The whole process was very smooth and enjoyable, facilitated by passionate and friendly staff who were quick to communicate with me whenever there were updates or queries. They were very clear with what was happening every step of the way and were helpful with their suggestions for me. I would highly recommend then to anyone seeking a personal ring!!”

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Posted 4 years ago

“Thanks to Custom Made, I now have a family heirloom to be passed to my son and onward. Your team perfectly materialized an idea into a keepsake! Well done!!”

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Posted 4 years ago

“It was a very good experience overall. I was listened to throughout the entire experience, and there was great communication. All my questions were answered, any issues I had with designs were fixed. I got an amazing and beautiful ring.”

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Posted 4 years ago

“High quality products, service, and user friendly is how I’d describe Custom Made. I was figuring out what I wanted in an engagement ring and they helped me find exactly what I wanted. And at a very affordable price compared to other places I’ve looked at.”

CustomMade Jewelers 5 star review on 11th February 2022

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Posted 4 years ago

CustomMade Jewelers is rated 5.0 based on 4,617 reviews