CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,289 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

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“I am a very hard person to please, that being said custom made went above and beyond to ensure my wife's rings were perfect as were mine. More than satisfied with the communication price and efficiency. I would recommend them top notch craftsmanship.”

CustomMade.com 5 star review on 17th November 2021

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Posted 4 years ago

“This was a great experience. I had a vision for an anniversary ring and they helped it come to life even better than I could have expected. Made great suggestions and helped tailor the ring to be conducive with my profession. Very happy !”

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Posted 4 years ago

“To anybody on the fence on a ring to get or having trouble picking one out, this is definitely the company to go through. From start to finish this process is amazing! The extra points gained when she finds out you made it custom with a design team doesn't hurt either! Now that she has her engagement ring, we will be working w custom made on her wedding band so she can experience the excitement and anticipation I did while making Her ring. Big thank you to the custom made team for surpassing my expectations! -John -”

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Posted 4 years ago

“From start to finish these guys are completely amazing!! Extremely professional and great customer service. They were a joy to work with!! I recommend them for all of your jewelry!!!”

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Posted 4 years ago

“My experience with custom-made was amazing. The level of customer service literally in the middle of the night replying back to you via email was amazing. I always felt like they had my back. And right now fiancé absolutely loves her ring. I can find pictures on the website of our review. It’s literally the best ring I could have imagined. And the diamond is beautiful. Don’t let the pictures they said you were you. It really is truly amazing”

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Posted 4 years ago

“Custom made was amazing to work with! They helped me design a beautiful necklace for my wife. It was a super easy and fun experience. I will definitely use Custom Made again!”

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Posted 4 years ago

“Every part of the experience was phenomenal! All staff on each stage of the project were very knowledgeable, very pleasant to deal with and made the whole experience fun. I was a little anxious going into this, but am so thrilled with my custom ring. I’ve been wearing it for a couple of weeks now, and it seems like I’ve had it for years. The custom design is so special, unique and everything I hoped for!”

CustomMade.com 5 star review on 16th November 2021

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Posted 4 years ago

“The final piece turned out great, and the responsiveness and flexibility to my questions and customizations all the way through exceeded my expectations.”

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Posted 4 years ago

“CustomMade is a wonderful service! The onboarding, design and production teams are incredibly friendly, thoughtful and helpful throughout the process. My wife and I are extremely happy with our purchases and couldn't have asked for anything more. Highly recommended!”

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Posted 4 years ago

“From the jump, Custom Made was first class in their communication, professionalism, and patience. The process from conceptualization to final product was streamlined and easy to follow; I never had to follow up with them and if I had questions, they were always quick to respond. Most importantly, my fiance loves the ring! It's exactly what she wanted and it could not have turned out better.”

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Posted 4 years ago

“If you are looking for one of a kind jewelry, CustomMade is the perfect platform. I worked with their team of experts to design a perfect engagement ring for my significant other. The construction process and communication is very transparent and the quality of service is incredible. If you are looking to produce something beautiful, look no further. I am very pleased with my experience and I highly recommend using this platform!”

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Posted 4 years ago

“The team was very engaging and helpful through out my buying process, from designing to production. I would highly recommend CustomMade if anyone is looking to get something unique for their special occasions”

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Posted 4 years ago

“Amazing quality ring, very helpful team keeping me constantly updated throughout the whole process.”

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Posted 4 years ago

“Custommade.com has been excellent with designing my engagement ring. They were constantly communicating with me about updates and any details that needed to be clarified. I could login via phone or computer and the website was easy to use with no glitches. I absolutely love my ring and couldn't be happier!”

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Posted 4 years ago

“Great experience!! They were very responsive and listened to what you wanted and went above and beyond to get me the pendant I wanted!! Highly recommend!!! Very satisfied!!”

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Posted 4 years ago

“I had gone to a local jeweler that advertised custom jewelry but they were somewhat disorganized. Then I found CustomMade online and the experience was great. They consistently messaged me back very quickly about my project, and I could really feel the progress (vs. feeling like nothing was happening on it) through design, production, and finishing. I had a specific design idea in mind for some custom 10 year anniversary earrings for my wife and they got the design very close right away such that we only had to make a few tweaks. They turned out stunning, particularly the stones. The diamonds are extremely bright and the setting is very high quality. I think these will be something my wife wears her entire life. Thank you very much, I highly recommend CustomMade.”

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Posted 4 years ago

“Had an amazing experience working with custom made and they brought my woman’s dream ring to life !”

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Posted 4 years ago

“My experience with Custom Made Studios far exceeded my expectations. I was away on vacation and was looking for a gift for my best friend. I had an idea in mind and started visiting several jewelry stores. Nobody had anything close to what I was looking for. So I went on line and Googled the item. I found a website called CustomMade and decided to contact them. They were very quick to respond. When I told them what I was looking for, they were confident that they could make the item. There was much correspondence back and forth over the following weeks, between designing pricing, then finally manufacturing my item. When I received the item in the mail, I was blown away. Even more importantly, when I gave the item to my friend, she absolutely loved it. Again, thank you soooooo much to all the staff at Custom Made Studios for making this happen. I hope many more people get the pleasure of doing business with you. I am sure their experience will be equal to mine. Warmest regards, Mark D.”

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Posted 4 years ago

“Custom Made was very responsive and detailed in the process of the ring design. It turned out great and I will be ordering from them again in the future.”

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Posted 4 years ago

“Just amazing! Everyone was so kind and so friendly!! The ring they made is more beautiful than I could have imaged ❤️🙏🥰 It’s not just a business, they make you feel like family and I was blessed to find them! Beautiful people they are! ❤️🌺💐🥰”

CustomMade.com 5 star review on 13th November 2021

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Posted 4 years ago

CustomMade.com is rated 5.0 based on 4,289 reviews