CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,046 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,046 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

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“it was a good experience with, good communication and an easy website to use, they work with me and they design a beautiful ring that I wanted to remember an achievement in the trucking industry with. very happy with the result that I got from them.”

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Posted 3 years ago

“Absolutely perfect ring, exactly as I had envisioned”

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Posted 3 years ago

“Had great help throughout every step the website was super easy to navigate and use and the quality of the ring was amazing”

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Posted 3 years ago

“I decided that I wanted to have special ring made for my husband's 50th birthday. I started the conversation with Custom made on July 13 and by Aug 3rd, the ring was delivered. It was a very profesional process. Answering my many questions along the way. My husband was very surprised and loved it. For many years, my husband has not worn any jewelry at all. Not his wedding ring, watch or school ring. Since he received his ring, he has not taken it off!! Need I say more! Thank you Custommade!!”

CustomMade.com 5 star review on 21st August 2022

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Posted 3 years ago

“From start to finish Custom Made was professional, kind, and attentive to every detail. All my questions were answered promptly and supported with photos and explanations. The ring turned out BETTER than all the mock design pictures sent. My husband hasn’t taken the ring off, and I am so proud to have had the design I drew come to life and become something we can pass down to our future generations. CustomMade made everything easy and spectacular. If you are looking to create something special, CustomMade will bring it to life.”

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Posted 3 years ago

“The quality, easiness, and customer service was absolutely amazing. It took just a little over a year and I didn’t feel pushed yet still in communication with the team.”

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Posted 3 years ago

“The ring turned out perfect! They do an amazing job walking you through the process and keeping you up to date on your pice. I 10/10 recommend this if you want to give someone something truly special.”

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Posted 3 years ago

“No problems at all and my piece turned out BEAUTIFUL!”

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Posted 3 years ago

“Fantastic communication and superb craftsmanship. The only downside as someone from Australia is that the currency conversion is non-favrouable, along with the import costs. However if that isn't an barrier and quality is key they definitely deliver.”

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Posted 3 years ago

“Joana and Charm were the friendliest people to deal with. I would recommend CustomMade for any project you have. I have never had anything made before but I would do it again in a heartbeat! Thanks for all of the step by step details. Highly recommend! 6 out of 5 stars!”

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Posted 3 years ago

“Excellent help and final product. I loved how you get a personal support staff assigned to you to help you through the process. They were very helpful.”

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Posted 3 years ago

“Flawless work. I had an incredibly tight deadline for my project and the team worked with me extremely fast and I even received it earlier than their projected date. All around, perfect experience.”

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Posted 3 years ago

“I am beyond grateful for the final product, my custom necklace, and the high quality and professional experience in creating it. CustomMade worked so hard to create the exact piece I envisioned in my mind and did a lot in showing so many different styles just to make sure I was happy before anything was actually put to metal. I cannot overstate how impressed I am with the process and the final product. It's even more beautiful than I could have imagined. I am immensely thankful for them making the occasion and meaning of the piece exactly what I hoped it would be. CustomMade have in me now, a customer for life. I have already recommended them to many people. Thank you.”

CustomMade.com 5 star review on 19th August 2022

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Posted 3 years ago

“When i first approached the CustomeMade team i was a bit nervous because that was the first time i ever design a jewelry piece online. However, this feeling has transformed greatly and that's mainly due to the professional way the CustomeMade team has communicated with me and assisted me during the selection , design and production process for my piece. Another thing that i really liked about this experience with CustomeMade was the delivery. They shipped my piece internationally and it reached me within three business days which i did not expect. In the end my piece had turned out exactly as i have expected it and im really glad for that. So, Thank you for all of the CustomeMade team . Thank you Charlie (jewelry consultant ) , May (design lead) and Nix (production lead)”

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Posted 3 years ago

“UPDATE: Upon leaving my lukewarm review, Custom Made reached out to me directly and did everything they could to fix the problem. I have therefore changed my star rating to 4 and would recommend this company. Mixed feelings. Company is very helpful and responsive and made me a piece of jewelry I couldn't find elsewhere. However, the rate in which the piece has already tarnished significantly is extremely disappointing. It makes me question the quality of materials.”

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Posted 3 years ago

“Excellent service across the board - that made this a fun and exciting process of creating a custom piece of jewelry. Highly recommend.”

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Posted 3 years ago

“Couldn't be happier. I had an idea of what I wanted the ring to look like but had no idea where to start. Their design process made it super simple, they asked some question and I attached reference photos and they had an artist draw up some sketches that were absouley amazing. I picked the one I liked the most and from there was able to see a full 3d rendering and make changes from there. After we picked the design they had a huge selection of metals and stones to work with and the consultants were extremely knowledgeable and walked me through every steps and even more surprisingly at no point were they ever "pushy sales people" it was a great experience working with them. They made the process simple and I felt in control of the decision the entire time. The time line they projected was spot on, only issue was getting it cleared at customs (out of their control) and really even that only took a few days. When the ring arrived it looked even better than the pictures they had sent. We both love the ring and would hands down recommend using custom made. We are now getting our wedding bands from them as well.”

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Posted 3 years ago

“Communication was clear and constant. Multiple iterations of my ring design were presented without hesitation, and more when changes were requested. They provided great updates with examples of their process as my piece was being made. When I received my ring, I was thoroughly impressed with the quality. The renders/models shown throughout the design phase were very true to the real ring. I am very happy with my ring and can't wait to pass it on to one of my boys one day. Thank you guys for having such great attention to detail and great service! I feel like I have received an heirloom.”

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Posted 3 years ago

“CustomMade is a great place to get a ring design done. I have had two rings done with them and they created a great masterpiece for me. They walked me through the whole process and listen to everything I wanted and delivered a piece better than I could have imagined. I will be definitely going to them for future projects.”

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Posted 3 years ago

“Made to request in fashion and quality. I had one Sigel ring made for me and one for my Grandson I will work on other future products with Custom Made because they create my visioned design. If you want the best the cost is worth it”

CustomMade.com 5 star review on 14th August 2022

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,046 reviews