CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rings look great. Hopefully she says yes.”

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Posted 2 years ago

“I really appreciated the ability to submit ideas for modifications and and then see the the result in an image. The design team was quick to send new versions and now my daughter has a class signet ring that she loves and is different from her classmates. Thank you!!”

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Posted 2 years ago

“Amazing experience working with CustomMade. Honestly not a single fault or complaint, everything was quick, fast communication, fast adjustments whenever asked (and I wanted quite a few adjustments). They also ended up delivering the final ring much quicker than expected. Always super helpful with any questions, explaining everything in detail, every step of the way. Highly recommend!”

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Posted 2 years ago

“Every aspect of working with Custommade has exceeded my expectations! From the start of creating the design, to completion of the finished product has been a very positive experience! The communication between staff, designers, and myself has been exceptional. I felt they were with me, listening, creating, and allowing me to make small design changes until I was satisfied with the end product. Then I received my beautiful, custom ring, and it is even more beautiful than I expected. Quality, care, price, and attention to detail is second to none! I would recommend Custommade, without hesitation!”

CustomMade.com 5 star review on 24th August 2023

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Posted 2 years ago

“My experience started out with a ton of skepticism. I didn’t know what to expect, but I took a shot and I couldn’t be happier. The team assigned to me was very thorough in communicating, taking my input, sticking to the sketches/3d renderings, and overall keeping me in the loop about the stages of the processes. If you’re as hesitant as I was at first, take the time and let the team get you a sketch. You won’t be disappointed!”

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Posted 2 years ago

“Great experience and they were very patient with my multiple changes to the design. My significant other is so excited and loves the ring, me too!!!”

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Posted 2 years ago

“I got the exact ring I had in mind and couldn't be happier. Very helpful every step of the way to make sure it was perfect.”

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Posted 2 years ago

“I have been trying to get my ring made for four years with no luck. CustomMade made the process easy and fun. I loved getting weekly updates about what step in the process my ring was. When I received my ring I was blown away by how it is exactly what I wanted. Thank you to all the wonderful people that helped me bring my various design ideas to one design that I absolutely love to life.”

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Posted 2 years ago

“I spent a lot of time looking at brick and mortar stores and other online “custom” ring designers, but nothing compared to the options, customer service and end product from CustomMade. I could not have asked for a better experience.”

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Posted 2 years ago

“I loved the personalized touch the experience had. I never felt rushed to make any choice, and the piece turned out amazing. Everybody is absolutely amazed at how beautiful the diamond is. This was one of the best shopping experiences of my life.”

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Posted 2 years ago

“Everyone I spoke to was great and my Fiancée loves the ring, the sizing converting from UK to US isn't very accurate as I put my Fiancées correct UK size however when it arrived it was too small so I think something went wrong when converting the size from UK to US. Other than that it was perfect”

CustomMade.com 5 star review on 22nd August 2023

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Posted 2 years ago

“I had started working with CustomMade probably almost 2 years before actually finalizing and ordering my ring. They were professional and patient with me, and revised the design completely for me when I asked, no matter how far along the process we were. The ring looks great and I am very excited to give it when the time comes”

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Posted 2 years ago

“I was impressed with the communication and process that I went through with you guys. I took forever to finalize my idea, however your reps were more than patient with me during the whole process! I ended up with an amazing piece that's one of a kind!”

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Posted 2 years ago

“Excellent experience all around. Everyone I worked with made the ring design process very easy. They were able to generate drawings with just a few brief descriptions and then turn it into reality. Fast responses to all my questions and very knowledgeable people.”

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Posted 2 years ago

“Custom made was incredible to work with. Their communication was always profession and their replies always came rapidly. Their team answered all of my questions and worked with my budget, design requests, and timeframe to get my fiancé the most beautiful engagement ring. I can’t recommend them enough!”

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Posted 2 years ago

“I designed an engagement ring with Custom Made and received it in the mail a couple weeks ago. I could not be more happy with how it turned out, nor could my fiancé. Working with Custom Made was first class every step of the way, the communication was on point, they were quick, precise, and very accommodating with all of my design plans. I only have the best to say about them, I would recommend them to anyone.”

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Posted 2 years ago

“Customer service was outstanding.”

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Posted 2 years ago

“Great customer service and communication throughout!”

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Posted 2 years ago

“CustomMade made the process of creating my engagement ring fun and stress free. The ring quality is amazing and they were awesome with helping us stay within budget but getting a piece we really loved. I can’t wait to design a wedding band next!”

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Posted 2 years ago

“Great experience. Communication was there every step of the way. Love the end result”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,148 reviews