CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,043 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very satisfied with the services provided by the CustomMade team. They were kind and patient to modify the project multiple times until it turned out just the way I imagined and even better!”

Helpful Report

Posted 2 years ago

“I am a customer from Hong Kong. The whole team has been very helpful starting from the beginning till the finishing of the ring. They even spotted some defects on the first diamond I chose and suggest me to pick another better one. In terms of the design, they also provide a lot of suggestions to me. Highly recommend.”

Helpful Report

Posted 2 years ago

“Quick, and rewarding experience”

Helpful Report

Posted 2 years ago

“Worked with me to craft a unique and affordable ring even after several design changes.”

Helpful Report

Posted 2 years ago

“I had a great experience and would use again. I felt like each person along the path cared about helping me get the best piece of jewelry possible.”

Helpful Report

Posted 2 years ago

“While I have not proposed yet, the end product turned out to be amazing! The entire process from conception to creation was made entirely stress free thanks to the team and people I worked with. Highly recommend no matter what your budget!”

Helpful Report

Posted 2 years ago

“Working with the design team to get truly custom pieces was easy and they were very flexible to suggestions and changes. 100% would buy from here again”

Helpful Report

Posted 2 years ago

“Had such a good time designing the ring, staff responses were super quick and really helpful. Highly recommend, and when I go to get a wedding band I shall definitely be going to the same place.”

Helpful Report

Posted 2 years ago

“It was a very comfortable experience ordering my signet ring through Custom Made. I would make another custom purchase through this company. Every one of my point of contacts was very professional and prompt to respond to my concerns.”

Helpful Report

Posted 2 years ago

“Really good ring”

Helpful Report

Posted 2 years ago

“Prompt, professional, knowledgeable, friendly and competent service. The project was handled seamlessly from conception to delivery. An absolute pleasure to work with CustomMade”

Helpful Report

Posted 2 years ago

“The ring turned out beautifully! Working back and forth with the designer was easy and wonderful. I am thrilled with the end product.”

Helpful Report

Posted 2 years ago

“Truly fantastic customer experience, going above and beyond to communicate and create the perfect piece. We created the engagement ring of our dreams, and the end result is everything we wanted. Cannot recommended enough.”

Helpful Report

Posted 2 years ago

“I know it's kind of cliche to see all 5 star ratings but this whole experience was 5 stars. I asked for a very unique project and they absolutely delivered. Very upfront on the time it'll take and the price never changed after the first estimate was given. I could not recommend them enough. They even offer to resize it for free for the first year shipping insured and paid for both ways. Again if you are looking for any custom made ring I cannot recommend them enough.”

CustomMade.com 5 star review on 14th July 2023

Helpful Report

Posted 2 years ago

“CustomMade walked with me every step. Each phase I was sent a message about the process of what was going to happen, and I was given renderings of the process.”

Helpful Report

Posted 2 years ago

“Great customer service, straight forward and easy to follow steps, always got back to me promptly and accurately to any of my thoughts and questions. The ring turned out exactly how i envisioned as well, so very good experience working with them!”

Helpful Report

Posted 2 years ago

“CustomMade is a dream come true for ring creation. They listen to every request and detail no matter how bizarre or even difficult to imagine and they do it with great efficiency and friendliness. Incredible service and I'm overwhelmingly satisfied.”

Helpful Report

Posted 2 years ago

“Everybody at Custom Made was very attentive and responsive to what we were looking for. My Fiance and I just finished designing our wedding rings together and they made the process fun and easy. What's nice about Custom Made is you can create unique designs and tweak them along the way until it is exactly what you want. It's that added personal touch that makes a ring even more special to her. 11/10”

Helpful Report

Posted 2 years ago

“Im very happy with how the ring turned out and the professionalism of the team. People outside of the United Stated should however be cautious when purchasing because the import fees are extremely high (almost one forth of the price of the ring, especially in Europe). Also the ring my leave a greenish marc on the finger but the agency is happy to rembourse or exchange the ring if someones skin reacts in this way. All in all, a pretty good experience.”

Helpful Report

Posted 2 years ago

“As a man who knew absolutely NOTHING about engagement rings going into this process, I found the guidance and support offered by CustomMade to be invaluable. Each member of the CM team offered insight into materials, aesthetics, and budget. They kept me informed at every stage of the process, and made countless adjustments as I processed each bit of information they offered. I very highly recommend this company, especially to those who lack confidence around jewelry. Thank you CustomMade!”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,043 reviews