CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,043 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys excel at communicating and just the entire process was pleasant and enjoyable throughout building the ring!”

Helpful Report

Posted 2 years ago

“The moment I came to Custom Made and started the process, I immediately started getting help from one of their reps. They were super helpful the whole way through. They always came back with fast and timely responses. They were super efficient, professional, and did everything they could to make sure I got the best outcome with my final ring design. I opted for the expedited option (which cost extra), so I think that's why everything was so fast and efficient. For me, the process from initial design to ring-in-hand took just about 5 weeks! The process was split up into multiple parts: 1. Concepting and Initial Design 2. 3D modeling 3. QA and Final Production. For the concept art, we would have a back-and-forth of coming up with ideas, presenting their art, and giving feedback. Each iteration would take at most a day to come back with new designs based on feedback. Very fast and they took feedback very well! For the modeling, the iteration time was a little bit longer, but that makes sense since we were working out the finer details. Even at that step, you could make pretty big changes. Selecting the diamond was also a really good experience. They would come up with options within your price range. They also made sure the diamond was up to their standards and made sure to let you know as soon as possible if they felt like they needed to exchange the diamond for another one. Overall, a great experience, and I would recommend Custom Made to anyone looking to get a custom ring made!”

Helpful Report

Posted 2 years ago

“Everyone that I interacted with during the whole process was kind, helpful, and quick to respond. They worked with me to adjust the 3d models to make the finished product exactly what I wanted and answered my many questions. I am thrilled with how the piece turned out and my wife loves it!”

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Posted 2 years ago

“I submitted a picture for my idea for a necklace and they made it to my exact specifications. The team for very helpful in keeping me updated and answering any questions I had.”

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Posted 2 years ago

“The entire process was smooth and very easy going. I love my ring and it was delivered in a timely fashion.”

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Posted 2 years ago

“Beautifully made, and exactly what I wanted”

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Posted 2 years ago

“I had a great experience with CustomMade. I was guided through the process with timely responses from the team throughout. I had many specific requests for the ring, which were all met. When I asked to make changes several times, they were always able to accommodate me. The ring ended up exactly how I hoped and my now FIANCÉE absolutely loved it. Plus they were able to complete the whole project in only 2-3 months for a minimal fee to expedite the process so I could propose in a park in Paris. Thank you so much for all your help!”

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Posted 2 years ago

“Thank you 🌻 Beautiful just Beautiful 💋”

CustomMade.com 5 star review on 25th July 2023

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Posted 2 years ago

“The whole process was amazing, and the ring turned out perfect.”

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Posted 2 years ago

“I ordered my ring through custom made for my proposal coming up in August. The entire team was extremely communicative throughout each step of the process and explained each stage in exquisite detail. Needless to say, the final product was phenomenal and it was a truly bespoke experience.”

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Posted 2 years ago

“The experts at CustomMade did an amazing job creating my vision. They walk you through the process and make things easy and efficient. Definitely worth the money.”

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Posted 2 years ago

“CustomMade is an incredible customer experience, all of the professionals that I communicated with during the process were so knowledgeable and timely in their responses. I didn’t know exactly what I wanted when we started and they were very patient in helping he figure that out. The ring is such high quality and the shine is incredible, it feels very sturdy and well made. I cannot stress enough how amazing this company is you should absolutely give them your business. I can’t wait to propose to my girlfriend and for her to see the amazing ring I got for her.”

CustomMade.com 5 star review on 23rd July 2023

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Posted 2 years ago

“I was delighted with the process and result of replacing a lost ring and having it remade by CustomMade. I was lucky to have good photos of my lost ring, and with the kind assistance of the process managers at CustomMade, I was able to reconstruct something that was truly dear to me. The team at CustomMade was responsive, patient, and detail-oriented and they took care of answering all my questions at every step. I appreciated the kindness of the interactions and professionalism that each person along the process exhibited. Thank you to the team!”

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Posted 2 years ago

“I searched everywhere for a memory ring for my daughter who left this world far too soon. I knew what I wanted, but couldn’t find anyone to customize the piece just as I wanted it until Custom Made. They worked with me through every step of the process sending me renderings of my ring, sources gems for it and making changes to it as we worked throughout the process. The final result is absolutely stunning and means so much to me. I couldn’t be happier! Thank you Custom Made for designing the perfect memory ring for me to wear. I will cherish it always.”

Helpful Report

Posted 2 years ago

“Wow what can I say, been in England, I have been a bit on the fence, but rest assured, this company strive to provide an amazing service, everything they have done has been 100 percent I can’t thank the team enough, thanks so so much especially to charm, she was amazing.”

Helpful Report

Posted 2 years ago

“I cannot explain how amazing this company is, they have went above my expectations to completely customize an affordable wedding and engagement ring to my requirements! And she said yes! I completely reccomend custom made and I tell all my friends about it! This is an amazing company”

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Posted 2 years ago

“They were very helpful and professional, I was informed on every step along the way with no surprise costs or setbacks. It was an overall great experience”

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Posted 2 years ago

“CustomMade was the best jeweler experience I've ever had. They took my ideas and made me a few custom designed 3D models to base my piece off of. Every step of the design process, they were working with me and communicating. I highly recommend CustomMade and I look forward to using them again.”

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Posted 2 years ago

“Custom Made was the perfect place to create my engagement ring. The people were super helpful, quick to respond and very kind. They made an absolutely stunning ring come into fruition from nothing but a vague idea. I would recommend Custom Made to anyone that wants to wow everyone with a piece of jewelry.”

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Posted 2 years ago

“All the people I worked with to build this ring of Ron and I love as partners for life, his birthstone is garnet as the center stone of our love and my birthstone alexandrite placed around his. It was my love and our love together that designed this ring at our home. The design team at CustomMade brought our design into one of the most elegant rings I have ever seen. It is just the right size on my finger and it sparkles so elegantly. The team at Custommade was wonderful about putting our thoughts together.”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,043 reviews