CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,043 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The design process was very easy and I love how both rings turned out. My Fiancé also loved them. Would 100% recommend this company and the people that helped me.”

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Posted 2 years ago

“The Best experience!!! I don’t like to buy online, but I Do recommend Custom Made to anyone who wishes to create something Personal and special. Since day one and throughout the whole process the personal of Custom Made were very helpful, active, punctual and patient 😍 We exchanged so many messages until I was happy with the design. It was fascinating to come to life a dream!!! The presentation of the final product was amazing 🤩 Thank you Custom Made”

CustomMade.com 5 star review on 4th August 2023

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Posted 2 years ago

“The best experience i think i could have had for this process. They made me feel special and significant throughout the entire making of the ring. I was constantly given updates and information on the ring the whole time. Anytime i had a questions i had a response within minutes and with such detail and professionalism. I could not be any happier with the Custommade crew and all of their help. I will always recommend them for anybody in the future who is looking to make the next step with their significant other. Hands down the greatest customer service I have ever experienced.”

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Posted 2 years ago

“Piece turned out to be exactly what I wanted”

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Posted 2 years ago

“My experience was amazing, you guys made everything easy to understand and were able to change and work with me along the way. Couldn’t say I would change anything, keep doing what you guys are doing.”

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Posted 2 years ago

“What can I say but this shop is the best of the best they have literally brought impossible jewellery to life there’s never a project out of there realm of amazing expertise, they keep you updated continuously and are always willing to tailor to your needs and budget, they have a great team and go above and beyond to fulfil even my most outlandish ideas, there custom pieces are un paralleled and the finished product exceeds all expectation they have gained a loyal customer for life with me and I would highly recommend them to anyone else. I approached many “supposed master jewellers” and none of them could even contemplate my vision let alone execute it perfectly and even better then I envisioned.”

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Posted 2 years ago

“The process was so easy, it was hard to believe it was real! A representative for each step of the process lets you know how things are going and asks any questions necessary to help create a one-of-a-kind treasure for you. I would definitely use them again!”

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Posted 2 years ago

“Very helpful through out the designing process, open communication and feedback in. timely manner. We are very happy with outcome.”

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Posted 2 years ago

“Staff was more than accomadating helpful and knoledged best investment ive ever made.”

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Posted 2 years ago

“CustomMade Team was awesome and a pleasure to work with. They were very detailed and responsive to every question and request I made. I highly recommend them for any custom jewelry you could imagine. Great Team.”

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Posted 2 years ago

“Did an excellent job of stepping me through the process of finding the perfect ring! They made the design amazingly come to life, and were extremely accommodating of any and all changes I wanted to make along the way”

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Posted 2 years ago

“I highly recommend CustomMade! They’re professional, and always maintain communication which is rare to see. The ring that I requested was really brought to life and I couldn’t be happier, it was beautiful. Not to mention their packaging, it was a very nice touch and it had a wonderful appeal.”

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Posted 2 years ago

“These people helped me make a 100% custom design and ring and I couldn't be happier with it! They were really informative every step of the way and very friendly and knowledgeable!! I couldn't be happier to work with them on any future projects!”

CustomMade.com 5 star review on 31st July 2023

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Posted 2 years ago

“I utilized CustomMade.com to make a necklace for my wife with a very specific design. I could not find any other reputable companies that could make a quality item like this. The process was extremely easy and very quick. They were able to generate initial renderings rapidly and then update them after I showed my wife and she wanted to change elements of the design. Even last minute changes such as adding engraving were very easy to add. Throughout the entire process I was engaged to ensure that the necklace met my vision. Even after the process when there was concern that our selections were too large for my wife to comfortably wear, they offered to make any changes to meet our expectations. I would absolutely use them again to make another custom piece.”

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Posted 2 years ago

“10/10 the best jewelry experience I ever had. These guys are the friendliest people and listened to exactly what I wanted. They gave great suggestions and gave me so much knowledge for me to make the best decision. I loved seeing the pictures and designs every step of the way and I felt secure in knowing they were treating my project just as special as it was to me. I created my fiance's wedding ring with them and my fiance absolutely loved it. He cried, ya'll!) Thanks to Paulo, Mary, and the rest of the design team at CustomMade. You all made the process so exciting. I can't wait to design something else in the future.”

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Posted 2 years ago

“It was an easy process, a lot of helpful reading material so I knew what stone and what design i wanted. The assistance I got, and the walk through of every step was a big help. All in all a great place to get a ring made.”

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Posted 2 years ago

“We had a wonderful experience designing a signet ring with this team. They helped us through every step of the process, considered all of our design interests, and even taught us a bit about how they craft their jewelry. We’ll certainly be using them for all our custom jewelry in the future. Highly recommend!”

CustomMade.com 5 star review on 30th July 2023

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Posted 2 years ago

“From start to finish, I was informed and helped with creating the perfect ring. I never had the feeling of being railroaded or pressured into anything. The options were clear and plentiful, always with professionalism and quality. Great process, great product. And the ring is amazing! Thank you!”

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Posted 2 years ago

“CustomMade was amazing! They turned our vision into a reality. We wanted the wedding ring to match the setting of the family engagement ring we had. The team was able to match the setting perfectly and gave us several options along the way.”

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Posted 2 years ago

“Custommade.com is the best jewlery company I have ever worked with! They walked me through each part of the proccess and couldn’t have made it any easier and smooth! I trust them 1000% and will be working with them in the future !”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,043 reviews