CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,535 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 19th May 2026

Myu

CustomMade Jewelers 5 star review on 18th May 2026

Sian Pennell

CustomMade Jewelers 5 star review on 6th March 2026

Leon Craft

CustomMade Jewelers 5 star review on 20th February 2026

Anonymous

CustomMade Jewelers 5 star review on 1st February 2026

Dylan Papali

1741

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team was punctual, and extremely helpful. They made sure I completely understood every single item that they changed or added to the ring. No step was done without me knowing it. If you want a custom ring this is the place to do it!”

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Posted 2 years ago

“A absolute pleasure and great experience working with the custom made team for both the engaugment and wedding bands it was a bit nerve racking at first having something custom made and also over state lines and not being able to see it first hand however alot concerns were erased with how well the team keeps you in the loop on the progress of your designs and progression of the jewlery.”

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Posted 2 years ago

“The pendant that I designed and worked with the team turned out great. It was a combination of 14K yellow and white gold with two different stones. The communication was there the whole time and my wife loved it.”

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Posted 2 years ago

“If you are having doubts about CusutomMade, I understand. I was wary and cautious but after reading probably every review they have, I decided to try it. I am so freaking grateful I did. This experience from start to finish was FANTASTIC. Every single person that handled the creation of my ring from start to finish was so kind and accomodating, they validated me the whole way, held space for my anxiety, held NO resentment for any re-designs or anything they sketched that I didn't like. They were so committed to me liking the product over everything else. They never pushed me to get a sale, they never marketed themselves to sell me on the next steps, they just educated me on the whole process, answered all my questions, and everyone seemed just as happy to be making the ring as I was! I would recommend this company to anyone. Even if you are just looking for inspiration, look at their website! They have so many options and really take that vibe from that etsy or pinterst ring you saw, and make it your unique ring at a reliably high quality. I'm not kidding I think I sent them around 20 rings from all my different mood boards and then completely switched directions once I discovered all the rings they already have on their website and started adding features from one and the other etc and they put it all together so happily. I felt supported the entire way and I really feel like this process made my engagement more special than any surprise ring ever could have. Take the leap, you're in good hands.”

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Posted 2 years ago

“Qulity product and good communication through out the process”

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Posted 2 years ago

“Absolutely amazing customer service and product! Will definitely keep you in mind for anything else of such caliber and quality.”

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Posted 2 years ago

“CustomMade exceeded my expectations by far! This truly is a company that holds to their value in customer service and quality. The representatives are patient and willing to assist customers in every way possible, while answer messages in a timely manner. The ring we had made was better than expected. We would certainly use this company again! I highly recommend CustomMade!!”

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Posted 2 years ago

“They were very thorough and with me every step of the way! When I had a question they had an answer. Even if I didn't understand something or when I got confused they explained it in a way that even I could understand! They are awesome. They let me change my mind and gave me time to make decisions. They weren't pushy. I would recommend them to everyone I know even the people I don't know!”

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Posted 2 years ago

“My fiancée's ring was her perfect size. The design I had created with the help of the experts came out stunning. Overall, it was a very personal and fulfilling experience for me and a pleasant reward for her.”

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Posted 2 years ago

“CustomMade have helped my partner and I design my dream engagement ring and wedding band! They're process is flawless and individually catered to everything we wanted, it was a friendly and seamless experience! We will never go anywhere else!”

CustomMade Jewelers 5 star review on 18th February 2024

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Posted 2 years ago

“I really enjoyed the service and professionalism of your team. I will definitely recommend custommade to my friends and family. Thank you again!”

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Posted 2 years ago

“Great product and the team was great to work with. Excellent communication from start to finish. Ring arrived with all the docs and a great packaging display”

CustomMade Jewelers 5 star review on 17th February 2024

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Posted 2 years ago

“Firstly, I was blown away by the result! The process took four months but over that process, they get a general idea of what kind of ring you would like to design and gem wise. With this, you send in reference photos and general wants. Then over the next while they slowly work out ideas through sketches and help you figure out what you want even. When it is being finalized, they show you select gems for the center stone and do a great job of keeping you updated on the final result. Eventually, when it gets sent to you it even comes in a nice box with the engagement ring and wedding band (if you get one which I recommend! You can do some seriously fancy stuff with it).”

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Posted 2 years ago

“My engagement ring turned out absolutely beautiful! The process was so smooth and the response from every specialist I worked with was so patient and supportive! I was constantly requesting design changes and even I felt I was annoying but they were so accommodating and positive the entire time and helped me create my perfect ring! They never left me hanging and answered all my questions diligently! Absolutely professional in the customer service department and I'm so happy with everything that I'm already starting on my wedding bands through them! 10/10 would recommend!”

CustomMade Jewelers 5 star review on 15th February 2024

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Posted 2 years ago

“The process could not have been easier. I placed an order for a custom engagement ring. All I had was one single picture of what I wanted, and it came out perfect. The pricing was very reasonable and the quality is outstanding. I am not planning on getting engaged again, but if I did I would order from here again.”

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Posted 2 years ago

“Wife loved the piece!”

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Posted 2 years ago

“Got a Sapphaire engagement ring for my fiancé done with them. Customer service is the best in the game. Super responsive, and always made sure the ring was exactly what i envisioned. They made sure at every step to explain to me all my options and the advantages and disadvantages of each and were very honest about pricing as well. The ring came out beautiful and just like she wanted. I couldn't be happier. I highly recommend!”

CustomMade Jewelers 5 star review on 14th February 2024

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Posted 2 years ago

“Came out exactly like the concept and every step was communicated well. I like to learn about the process and I knew more about the project than I ever thought possible.”

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Posted 2 years ago

“CustomMade makes great work, this is the second order I've gotten from them and I continue to be impressed with their work and attention to detail. Throughout the entire development process they stay in touch and are quick at accommodating changes. I highly recommend them for anyone looking to get a beautiful custom made project. I designed a custom pendant with them and it came out perfectly!!!”

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Posted 2 years ago

“What a wonderful team at this company. They worked so wonderfully with me every step of the way. I was unsure on exactly what they wanted and they would send me multiple pics of what I was looking for. We finally found the one that I wanted. I have gotten so many compliments on my new ring and I have given out this website to many that want the same thing. I will definitely be using them for future items.”

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Posted 2 years ago

CustomMade Jewelers is rated 5.0 based on 4,535 reviews