CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found this site after scouring the internet for an option to create my very own engagement ring that I would be happy to purchase. The team worked hard to match all my gripes and wishes until we had a beautiful ring that helped make my proposal even more special than I had originally imagined. Super grateful and would recommend it to anyone as indecisive as I was.”

Helpful Report

Posted 2 years ago

“I was hesitant at first when I found this company and started the process of building an engagement ring. All of my worries were gone by my first interaction with the Custom Made team. They took time to answer all my questions, showed me multiple designs and 3D models, and truly made this project amazing. The Custom Made team Exceeded all of my expectations and helped me design a ring I was thrilled to Propose with. The Time and care that this Team commits to its Customers is amazing. Thank you so much for all the help! 10/10!”

CustomMade.com 5 star review on 4th October 2023

Helpful Report

Posted 2 years ago

“The process was pretty easy and they helped facilitate each step of the process explaining everything as we began each step. The facilitators were knowledgeable and helpful providing feedback and advise when needed or wanted. Honestly with no experience with custom jewlery they made it really easy and I think the price was reasonable. The only feedback I would say even as an engineer that deals with CAD a lot I didn't actually think about the size of the ring. Having some size references would help visualize the band size.”

Helpful Report

Posted 2 years ago

“The rings are well made, beautiful, and unique. The team is really easy to work with and they are very responsive to any concerns or issues.”

Helpful Report

Posted 2 years ago

“Wonderful, amazing, from the beginning of my project to the very end of me receiving it the crew at this company treated me with the upmost respect and care. I recommend Custom Made to everyone that is wanting to get an engagement ring, their team will work with you anytime to make sure that your project is perfect and to your liking. Thank you so much team at Custom Made!!”

Helpful Report

Posted 2 years ago

“This experience of designing my own rings for my girlfriend was amazing, I absolutely loved it and I already know she is going to love them too! Very professional but also personal and most of all fun! ^-^ Everyone that I've spoken with from Custommade was so friendly and super helpful. Also the service was lightning fast but I could take all the time I needed. The only reason that I'm giving 4 stars instead of 5 is because the two Brazilian Paraiba Tourmaline accent stones could be in better condition/similar condition. One is a lot darker and less neatly cut, the other shines a lot more. But, I already knew that it was very difficult to even obtain these accent stones, it was a whole journey to get them hahaha! So I'm super happy I actually get to have these Brazilian Pairaba Tourmalines in the piece! :D Thank you all so so much! ⁠ You made Nikki & me incredibly happy :3 ♡”

Helpful Report

Posted 2 years ago

“Very easy to use. Sent in photos of the ring style i was interested in and Custom Made created exactly what i was looking for. Constantly kept me updated with the process. Will definetly use again.”

Helpful Report

Posted 2 years ago

“CustomMade is some of the best people I've ever worked with and I wouldn't want to have anyone else to work with such an important project, they are so kind and through and although it becomes tedious changing who you are talking with they care so much and only want what's best for you and your design. I look forward to future interactions with them and highly recommend them to anyone!”

Helpful Report

Posted 2 years ago

“Everything from the design, to the finishes, and the sizing is spot on! The CustomMade team are excellent at making visions come true, with a strong attention to detail.”

Helpful Report

Posted 2 years ago

“I had an amazing experience with CustomMade. They were constantly communicating with me, updating me, educating me on the different styles they use and much more. Absolutely incredible people and company!!”

Helpful Report

Posted 2 years ago

“I actually had no idea what I was getting myself into when I started designing my own ring for my future fiancé. I googled for custom designs and decided to click on CustomMade. In my experience, it started very quickly and I was in control over the entire period, they gave me multiple different options at each point and responses were quick and informative. I never really felt overwhelmed during the process and Im very happy with how my ring and my experience turned out. I would totally use this team again if I ever needed to. 5/5”

Helpful Report

Posted 2 years ago

“I had a fantastic time working with the artists and the other employees at CustomMade. Each step was timely and transparent, and they really did cater to my exact wishes. Each person’s professionalism and kindness made this process much better than attempting to work with anyone else on a creative process.”

Helpful Report

Posted 2 years ago

“Met and exceeded my expectation”

Helpful Report

Posted 2 years ago

“The process was very easy and customer friendly!”

Helpful Report

Posted 2 years ago

“I loved the process of going through the design and production stages of my engagement ring. CustomMade made every step very easy and explained everything very well. From design to the finished product, it really was smooth sailing even with my few extra requests and late changes. Thank you guys, your service is amazing! The only thing I would recommend for future buyers is to check the customs and duty fees prior to ordering as I was a bit surprised how much it was...”

Helpful Report

Posted 2 years ago

“They made the it really easy to make the perfect ring and I will you them agian in the future.”

Helpful Report

Posted 2 years ago

“The team was always willing to answer questions, make changes, and check with me through the project! I had a few hiccups in the design process, but they were always so patient to make sure it was perfect. Ring is so beautiful!”

Helpful Report

Posted 2 years ago

“Very happy with the product and experience. For my project, I needed to ship it back once for quality issues and CustomMade corrected the issues quickly with little to no extra fees.”

Helpful Report

Posted 2 years ago

“Everyone was very nice throughout the whole process. They kept me updated and made me really comfortable with designing my wedding band!”

CustomMade.com 5 star review on 28th September 2023

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,148 reviews