CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service! I would recommend CustomMade if you’re looking for a truly unique and personalized shopping experience!!!”

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Posted 2 years ago

“CustomMade were excellent. They guided me through my project, provides design mock-ups for approval and then updated me regularly on the manufacturing process. When ring arrived, it looked amazing and was very well presented in a box. Could not recommend them more.”

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Posted 2 years ago

“Great communication, and nice people who specialized in each step of the way!”

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Posted 2 years ago

“In a world of disposable gifts for my family, our signet rings stand head and shoulders above all others. The family crest CustomMade used interest in our family heritage by the next generation. We look forward to using this shop again!”

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Posted 2 years ago

“I wanted a signet ring designed to represent my three sons and combine it with the righteousness of the Knighthood as we try to live biblically and righteously. I have to admit that I was skeptical of the process but had faith in the symbol for myself and my sons. I provided a picture and received the first design. I requested changes to the design and that was done with no complaints on the Custom Made end. Once the piece was released and the final pics sent, I found a few minor flaws. Eula and the Custom Made team made the requisite repairs in the re-finish until the piece was stunning. Custome Made will add a picture of my completed piece as their presentation is better than mine.”

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Posted 2 years ago

“I had an idea in my head of a unique design that I wanted to be crafted into a ring. I sent in this idea expecting it to be turned down due to the difficulties in the design. However, not only did they get excited to create this, they helped me perfect every aspect of it and turn it into reality. I am so happy with the work they did and so is my new fiancé! This custom designed ring definitely helped get the "Yes!"”

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Posted 2 years ago

“They were wonderful to work with and did a fantastic job on the ring. They made our special day that much better by making such a great piece!”

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Posted 2 years ago

“This was a very easy process. They kept me informed on the process, asked questions and gave recommendations as well. The final product is awesome and my husband loved it.”

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Posted 2 years ago

“I have had two rings made with CustomMade. The service has always been exceptional. They have double-checked with me and ensured I was pleased the whole time and when a change was requested they didn't hesitate to make that change. They also made a recommendation on my existing plan which only made the ring look so much better. If I ever need another ring, or a friend mentions they want one made, CustomMade will be contacted.”

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Posted 2 years ago

“Everyone was really nice. I got the product and it looks beautiful and exactly what I expected to look like.”

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Posted 2 years ago

“The individuals involved in the creation of my ring were quick to reply, professional, kind, and easy to work with. I’ve ordered two rings from them now and the quality is fantastic - they really are invested in making your vision reality!”

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Posted 2 years ago

“CustomMade is a remarkable company that specializes in crafting custom rings, and our experience with them was nothing short of extraordinary. It all began when my now-husband, my fiance at the time, decided to create my engagement ring through this company. The process was so fantastic that we were compelled to continue our journey with them by crafting a matching wedding band. From the very beginning, CustomMade made the entire process simple and seamless. We sent them our inspirations, and from there, they worked their magic, bringing our visions to life. The back-and-forth collaboration, where we made edits and refinements until we were completely satisfied with the end result, was a testament to their dedication to perfection. What impressed us most was the efficiency of the process. Once the design was approved, and payment was made, our ring was in our hands in just about three weeks. The speed with which they turned our dream into reality was truly remarkable and added to our anticipation and excitement. The custom ring they created for us is not just a piece of jewelry but a symbol of our love and commitment. It's unique, personal, and a reflection of our style and tastes, making it even more special. We wholeheartedly recommend CustomMade to anyone seeking the perfect ring that embodies their love story. Their professionalism, craftsmanship, and dedication to making your dreams a reality are unparalleled. Thank you, CustomMade, for playing a significant role in making our wedding day even more special.”

CustomMade.com 5 star review on 16th October 2023

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Posted 2 years ago

“Fantastic company They were with me every step of the way and never authorized anything without my approval first. Love the final product and I highly recommend them to anyone in search of that perfect ring.”

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Posted 2 years ago

“I had a great experience will CustomMade. I had a pretty clear idea of what I wanted my engagement ring to look like, and the design team really brought it to life. I felt consistently supported and kept up-to-date by the design and project leads. Also, the CustomMade team made great time on my project, and I was able to propose with the ring on my girlfriend's birthday.”

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Posted 2 years ago

“Had a beautiful bridal set made for my soon to be wife and it matches what I wanted and had in my head better than what I had thought and I couldn’t have made it better myself. So gorgeous and we’ll crafted and I couldn’t thank them enough!”

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Posted 2 years ago

“CustomMade made the process of buying an engagement ring so much easier. They helped make sure I was confident with each decision. The ring is perfect and she absolutely loved it!!”

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Posted 2 years ago

“All the team member’s involved with my project were friendly, quick to respond, informative and very helpful. They were honest throughout the entire process and really gave me an outstanding product. I would absolutely recommend them to anyone looking for top quality jewelry!”

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Posted 2 years ago

“Immaculate customer support and collaboration. Artists interpreted my visions for the pieces skillfully, and equally adept metal crafters brought them to life in a literal sense. I felt very comfortable for every step of the whole process, assured that my project was in good hands. When the rings were completed and shipped, staff from CustomMade went out of their way to guarantee that they arrived. Thank you for making our dream rings possible, my fiance and I love your work!”

CustomMade.com 5 star review on 15th October 2023

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Posted 2 years ago

“They are true to their word. I was slow making decisions and they were very patient and made sure my piece was exactly what I wanted. Each person I dealt with explained the process very simply and I was notified of every step to keep me informed.”

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Posted 2 years ago

“I thought I was sending them an "odd" project. I wanted to award some of my employees for their 9th anniversary with my company. I was reluctant to purchase something like a custom ring online, but once I made the initial contact, the process was seamless. Sales to design, design to manufacturing, and then manufacturing to shipping was a great experience. They pass you down step by step and the whole project probably didn't take over 1 hour. They notify you when every step is ready and you simply follow along. I knew what the rings were going to look like before they made them. I will more than likely be making all of my jewelry purchases from CustomMade from now own.”

CustomMade.com 5 star review on 14th October 2023

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,148 reviews