CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice people and very informative and helpful. definitely recommend using for anything special for your loved one and the piece that asked for came in and looked beautiful!”

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Posted 2 years ago

“From start to finish CustomMade was a joy to work with. My ring came out gorgeous, I get so many compliments and constantly find myself just staring at it. The white opal center stone is so vivid that a friend even mistook it for a fire opal. If I had to critique anything, when using the center stone sizing tool not all ring sizes are available, so I had to take a bit of a guess. Now that I have the ring, I know that I would have gone 0.5mm larger if I'd been able to see the stone in my actual size. Seems like a tiny difference I know, but I could choose the size in 0.5mm increments. Also, there were multiple times when chatting with agents during the design phase when I had to repeat myself because something I said or asked about went unacknowledged in the response. It all worked out in the end though and I have a lovely ring. Thank you CustomMade!”

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Posted 2 years ago

“This company is simply amazing. They were very helpful during the entire process, and the final product was amazing. I would absolutely recommend this company to anyone and everyone.”

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Posted 2 years ago

“This is a great company for making what you want into a reality. They are very easy to work with and are very helpful during the design phase. I like how they give you a 3d rendering of what your piece will look like. Overall very satisfied with the 3 rings that I got from CustomMade.”

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Posted 2 years ago

“This has been one of the most enjoyable purchases I have ever made in my life. The team kept me informed in every way possible. Every step was explained. Every idea I had was taken on board. I can't recommend custom made enough as a company. The idea I had was very personal and I didn't think anyone could bring it to fruition. Well, I guess I was wrong because these amazing people did just that. I have another idea that I'd like to bring to life so I will be coming back to custom-made this Christmas.”

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Posted 2 years ago

“Accommodated each and every detail that was requested for both pieces I ordered. Even being stationed overseas their replies were prompt detailed and extremely helpful and productive. Was able to Pick up right where we left off when i was unable to Respond for around 2 months”

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Posted 2 years ago

“There's not much to say except they did a perfect job. The ring was incredible for an very reasonable price. All of the staff are great as well. I highly recommend shopping here.”

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Posted 2 years ago

“Really solid experience overall. The only loss of a star comes from how long the process took. When the initial center stone came in it was a smaller stone than quoted. I thought they might take some $ off to compensate but that didn't happen so I opted to wait for the right size to come in. This took a few extra weeks which was a little bit of a bummer but I wasn't in a rush so not a big problem. The folks messaging with me were pretty responsive and would send updates occasionally. Good experience overall and I would definitely recommend CustomMade to others.”

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Posted 2 years ago

“I had a great experience with CustomMade, and I would totally use them again in the future. You work with several team members along the process, and each of them was friendly and helpful. It’s a lot of fun to request certain elements or changes to be made for the ring, and then getting to see what the artist draws up. The artist also finishes their designs pretty quickly, so you get an update at least twice a week, it feels. The ring my fiancée had made was based off a design I drew, which was based off of her opinions, so the fact they were able to draw up, 3D model, and then actually create a ring that so accurately resembles what we had in mind, is pretty crazy. The finished product is very impressive, and I think it looks even better in person. Also, it wasn’t that expensive. I was pleasantly surprised by the price of the ring given the work that goes into it, but maybe that’s because we got an inexpensive gemstone, it’s hard for me to say! It’s certainly a unique ring that I don’t expect to be finding on anyone else, and all of that is thanks to CustomMade.”

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Posted 2 years ago

“CustomMade has fantastic customer service and beautiful work! My husband created my engagement ring through them and his design came out better than we could have imagined. So I returned the favor and had his wedding band created through CustomMade, too. Both rings match perfectly and were made quickly and painlessly. I had great conversations with CustomMade employees from different parts of the ring building process. Would work with them again, 10/10”

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Posted 2 years ago

“I had an anniversary ring made for our 50th anniversary. My wife loves the ring. I looked into several custom jewelry makers and decided on Custom Made because it is legitimate and spoken of highly by those who used them. Working with them was easy, pleasant and efficient. Custom Made was in contact with me and kept me informed every step of the way-- from helping me with my initial design to the finished product. I even made several changes along the way. If you are seeking professional high quality custom rings, from my experience I recommend you use Custom Made. Bob”

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Posted 2 years ago

“I am truly grateful, you guys did an amazing job and I am tearing up just now from thinking about it. Although just a piece of metal from a cynical perspective.. this ring is a representation of my love and devotion that alhough I can't describe it with words nor express it through material things.. this ring is the most approximate thing to it. Thank you guys! All of you for making this possible!!!”

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Posted 2 years ago

“Great experience and love the ring CustomMade and I made together. So much more personal than buying from a store. I’ll probably do it again.”

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Posted 2 years ago

“Everyone that worked on my project was super nice and patient. I needed time to work on my budget and they were extremely understanding of that. Then once we got the project started the ring was in my hands within just a few weeks. They even sent a guide for dealing with proposal stress.”

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Posted 2 years ago

“The rings look great. Hopefully she says yes.”

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Posted 2 years ago

“I really appreciated the ability to submit ideas for modifications and and then see the the result in an image. The design team was quick to send new versions and now my daughter has a class signet ring that she loves and is different from her classmates. Thank you!!”

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Posted 2 years ago

“Amazing experience working with CustomMade. Honestly not a single fault or complaint, everything was quick, fast communication, fast adjustments whenever asked (and I wanted quite a few adjustments). They also ended up delivering the final ring much quicker than expected. Always super helpful with any questions, explaining everything in detail, every step of the way. Highly recommend!”

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Posted 2 years ago

“Every aspect of working with Custommade has exceeded my expectations! From the start of creating the design, to completion of the finished product has been a very positive experience! The communication between staff, designers, and myself has been exceptional. I felt they were with me, listening, creating, and allowing me to make small design changes until I was satisfied with the end product. Then I received my beautiful, custom ring, and it is even more beautiful than I expected. Quality, care, price, and attention to detail is second to none! I would recommend Custommade, without hesitation!”

CustomMade.com 5 star review on 24th August 2023

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Posted 2 years ago

“My experience started out with a ton of skepticism. I didn’t know what to expect, but I took a shot and I couldn’t be happier. The team assigned to me was very thorough in communicating, taking my input, sticking to the sketches/3d renderings, and overall keeping me in the loop about the stages of the processes. If you’re as hesitant as I was at first, take the time and let the team get you a sketch. You won’t be disappointed!”

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Posted 2 years ago

“Great experience and they were very patient with my multiple changes to the design. My significant other is so excited and loves the ring, me too!!!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,042 reviews