CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“The overall experience was definitely very good,it didn't take long to come up with a design I loved from the sample photos I sent and I definitely can't wait for her to see the rings cause I know she will love them.”

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Posted 2 years ago

“After working with CustomMade and receiving the completed ring in the mail, I can't imagine finding an engagement ring any other way. They considered every piece of input I provided and even custom-cut the center stone. When I showed my friends the final design, they said they could really see Lilika in the ring. Every detail of the design reflects her style and fits her energy. And now that she's wearing it, the ring truly looks like it was made for her. The design team did a fantastic job and I'm grateful that they were able to create the ring that my future wife is excited to wear for the rest of her life.”

CustomMade.com 5 star review on 13th October 2023

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Posted 2 years ago

“CistomMade did an amazing job recreating a brand that I wanted to make into a necklace for my daughter-in-law. It turned out so beautifully. I can’t wait to gift it to her at Christmas!!”

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Posted 2 years ago

“This was the best experience I could ever ask for. Everyone was so kind and knowledgeable. The prices are also very cheap compared to what’s on the market. You really can’t get a better experience than CustomMade.”

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Posted 2 years ago

“CustomMade was able to capture my exact specs to make my girlfriends engagement ring come to life just as she imagined. The team was super helpful and very informative, adapting to all changes quickly and never leaving you in the dark at all. 10/10 for sure and would gladly work with them again in the future for anniversary gifts!”

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Posted 2 years ago

“My experience was great! The team members I dealt with were responsive to my questions, receptive of any change requests I had and they gave great experience based feedback on what would look best for my piece. There was no pressure to have answers/ideas immediately, and as the concept neared completion/production they were on top of their game with ensuring I understood any and all potential issues (I.e., I ordered a 9mm ring, and it was suggested that I size up 1/2 a size. Which fit my partner perfectly!). The piece looks better than I imagined and my partner LOVES the final product. As this was a surprise, I couldn’t get direct feedback/ideas from him, but I felt like the team I worked with did a great job at answering any questions I had and really took the stress out of a surprise of this nature.”

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Posted 2 years ago

“So I ordered a stone from the team, in a unique design. I sent over the design idea I was looking for and the team created a beautiful creation. The shipping was fast and the communication between the company and I, was flawless. When the stone arrived I have a few issues with the center stone and expressed my disappointment. I was flabbergasted when the team offered to recreate my stone, (customer cutting and all) to make it right. I sent my ring back, and the team created exactly what I was looking for. The shipping is very rapid, and arrived exactly as I wanted. I couldn't recommend these guess enough. Thank you so much to, Eula, Nikhil, Raf, and Sonny!”

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Posted 2 years ago

“My search for a custom jewelry manufacturer led me to discover CustomMade by chance. From the first online contact, I was impressed by the prompt and professional response they gave me. I had all the consultancy regarding details and technical specifications, and each step I took was taken over by another specialized consultant. Receiving the jewelry was the most pleasant surprise, as it turned out to be more beautiful and delicate than I had imagined. Working with them again is something I would do without hesitation. Stefana”

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Posted 2 years ago

“My fiancee absolutely loves her ring. In the end, that's all that mattered. I would describe CustomMade as an excellent tool for someone who already has what they're looking for at least somewhat in mind, or at least has good enough taste to make it happen. The folks at CustomMade are very affirming, and I'd hesitate to say that if you have bad taste, you'll still get a good ring. That said, if you're willing to put in the time, put up with some headaches, and persevere, they'll stick by you until you have exactly what you're looking for. Pretty amazing, all things considered.”

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Posted 2 years ago

“The process was super easy and fun to create the ring for my partner! The whole team was super informative and helpful. They always kept me updated and always were nice and respectful. They have a great team of people who will create the most elegant ring at an affordable price! I highly recommend custom made for any custom rings you won’t regret your decision. The package comes with more than just a ring and I wasn’t expecting that so when I finally opened it for the first time I was blown away with the care and effort put into the ring not only but the box itself!”

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Posted 2 years ago

“Everyone I spoke to was extremely helpful and transparent about the entire process. They created an amazing ring very quickly and the quality is better than anything I could find in a store. Highly recommend custom made.”

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Posted 2 years ago

“Honestly, if you’re looking for the right place to get an engagement ring, look no further than Custom Made My experience with them was nothing short of amazing, and I’m so glad I chose them to create the perfect ring for my fiancée. They were super prompt with everything, from answering my initial queries to getting the ring ready. There were absolutely no delays, and in fact the ring was ready earlier than expected. It made the whole process stress-free and enjoyable! I can’t rave enough about the quality of the ring. Every detail was spot on – the diamond, the setting, everything! It’s clear these guys are passionate about what they do and are total pros at it. My fiancée was over the moon when she saw the ring. She absolutely loves it and hasn’t stopped showing it off! Interacting with everyone at Custom Made was a breeze. They were super helpful, patient, and just downright cool. They listened to what I was looking for, offered great advice, and helped me pick out the perfect piece. I couldn’t be happier with how everything turned out and I’m super grateful to the whole team there for making our engagement so special. Highly, highly recommend!”

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Posted 2 years ago

“The team was very responsive, they keep me updated on the status of the project. We had an idea that wasn’t clear before talking to the team, they proposed different sketches before we find the one we want! Highly recommend”

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Posted 2 years ago

“Excellent customer service and a gorgeous end result. 10/10 will use again for any future projects.”

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Posted 2 years ago

“It is the place you would like to come to for a bespoke customized ring. The service was excellent and the team members working on my project was extremely patient even if I made quite a few changes along the way. It is definitely going to be more expensive getting your ring here but it will be exactly what you are looking for. I opted for an asymetrical centre piece of 3 different gems: aquamarine, sapphire and amethyst and had a queer request on the specificity of the carat (to symbolize my bday, my partner's and my dog's). That search for a specific carat gem (an uncommon request I reckon) took awhile but Nikhil the gem expert was very patient with me. I got to thank May who helped with the design as well as I made some design changes along the way and she had to render it for a few times until I was happy with the look. I havent got the ring as it is with my fiance but just in photo I thought it looks very pretty. Came in a nice packaging too. Unfortunately they do not work with titanium ring so I made my fiance's bands elsewhere (he prefers a lightweight ring). For people outside USA, do have to note on the tax when importing the ring. I totally forgot about it and my fiance was asked to pay a 680pound tax on the spot by UPS and was frantically trying to get the payment through with the courier man waiting outside my door.”

CustomMade.com 5 star review on 8th October 2023

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Posted 2 years ago

“Ring was more beautiful than I expected. It replaced my school ring that I lost. And it's even better than my original.”

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Posted 2 years ago

“All of the dependability and assistance you can expect from going to a trusted jeweler, but with all of the convenience of doing the process online!”

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Posted 2 years ago

“What a pleasure to work with on my custom piece. They were so helpful and patient. The response time was immediate almost at every level. I could not be happier!”

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Posted 2 years ago

“Great experience from start to finish and resulting piece was exactly what I envisaged and more. Can’t recommend these guys enough if you want a personalised ring.”

CustomMade.com 5 star review on 6th October 2023

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Posted 2 years ago

“I was able to envision and find the ring I wanted. Like it was pulled straight from my imagination by people who possess high craftsmanship.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,148 reviews