CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the exact ring I had in mind and couldn't be happier. Very helpful every step of the way to make sure it was perfect.”

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Posted 2 years ago

“I have been trying to get my ring made for four years with no luck. CustomMade made the process easy and fun. I loved getting weekly updates about what step in the process my ring was. When I received my ring I was blown away by how it is exactly what I wanted. Thank you to all the wonderful people that helped me bring my various design ideas to one design that I absolutely love to life.”

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Posted 2 years ago

“I spent a lot of time looking at brick and mortar stores and other online “custom” ring designers, but nothing compared to the options, customer service and end product from CustomMade. I could not have asked for a better experience.”

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Posted 2 years ago

“I loved the personalized touch the experience had. I never felt rushed to make any choice, and the piece turned out amazing. Everybody is absolutely amazed at how beautiful the diamond is. This was one of the best shopping experiences of my life.”

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Posted 2 years ago

“Everyone I spoke to was great and my Fiancée loves the ring, the sizing converting from UK to US isn't very accurate as I put my Fiancées correct UK size however when it arrived it was too small so I think something went wrong when converting the size from UK to US. Other than that it was perfect”

CustomMade.com 5 star review on 22nd August 2023

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Posted 2 years ago

“I had started working with CustomMade probably almost 2 years before actually finalizing and ordering my ring. They were professional and patient with me, and revised the design completely for me when I asked, no matter how far along the process we were. The ring looks great and I am very excited to give it when the time comes”

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Posted 2 years ago

“I was impressed with the communication and process that I went through with you guys. I took forever to finalize my idea, however your reps were more than patient with me during the whole process! I ended up with an amazing piece that's one of a kind!”

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Posted 2 years ago

“Excellent experience all around. Everyone I worked with made the ring design process very easy. They were able to generate drawings with just a few brief descriptions and then turn it into reality. Fast responses to all my questions and very knowledgeable people.”

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Posted 2 years ago

“Custom made was incredible to work with. Their communication was always profession and their replies always came rapidly. Their team answered all of my questions and worked with my budget, design requests, and timeframe to get my fiancé the most beautiful engagement ring. I can’t recommend them enough!”

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Posted 2 years ago

“I designed an engagement ring with Custom Made and received it in the mail a couple weeks ago. I could not be more happy with how it turned out, nor could my fiancé. Working with Custom Made was first class every step of the way, the communication was on point, they were quick, precise, and very accommodating with all of my design plans. I only have the best to say about them, I would recommend them to anyone.”

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Posted 2 years ago

“Customer service was outstanding.”

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Posted 2 years ago

“Great customer service and communication throughout!”

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Posted 2 years ago

“CustomMade made the process of creating my engagement ring fun and stress free. The ring quality is amazing and they were awesome with helping us stay within budget but getting a piece we really loved. I can’t wait to design a wedding band next!”

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Posted 2 years ago

“Great experience. Communication was there every step of the way. Love the end result”

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Posted 2 years ago

“Excellent quality and customer service! I gave them 2 pictures of my family crests, and they created a one of a kind product. After 3D modeling and working with me to get the perfect size and shape, in just about a couple of months, they shipped me the perfect product. I’ll never take it off!”

CustomMade.com 5 star review on 18th August 2023

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Posted 2 years ago

“Incredible customer service, they work with you every step of the way to get you the perfect piece using their extensive knowledge and zero blindsides.”

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Posted 2 years ago

“I can't speak higher of this company, I wanted the perfect ring for my girlfriend and they did not disappoint! I've already recommended them to new people!”

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Posted 2 years ago

“I can't say thank you enough for this service. The ring came out incredible and my fiance loves it. The process was seamless and timely. Thank you to everyone involved; you made my fiance and I very happy.”

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Posted 2 years ago

“They were a big help from the beginning to end. The whole way I was helped and any time needed help or had to pause progress on my ring they would help me and always made sure I got what I needed. The best site for a ring for sure!”

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Posted 2 years ago

“The experience was great, I felt very cared for every step of the way. Communication was fast, clear and effective, which resulted in a unique piece of jewellery.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,042 reviews