CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,047 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,047 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd September 2025

1709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't be happier with the final product. The people at CustomMade are extremely patient, helpful, and responsive. They explained things that I was curious about, they always provided quality photos and updates along the way, and they have a great creative team that helped us make something really unique.”

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Posted 3 years ago

“From start to finish there was excellent communication. Attention to detail throughout and extremely accommodating. Except service and the product is exactly what I was looking for. No suggestion or request was too much and all responses were prompt. There was no pressure throughout the whole process and will definitely use them again.”

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Posted 3 years ago

“I am very happy with the ring I got the price was a little high but for what you get it’s worth it. Excellent customer service and fantastic flexibility in customization even shipping was in a timely manner.”

CustomMade.com 5 star review on 13th March 2022

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Posted 3 years ago

“I’ll start off by saying that I’m so glad that I came across a reddit post suggesting I try out CustomMade. Literally one of the best decisions I made after looking on traditional ring sites/Instagram posts and finding nothing that stood out. The people at CustomMade were very helpful and responsive and made a spectacular ring for my fiancé out of the small prompt I gave them. Very happy with how the jewelry came out and will be going to them for future pieces.”

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Posted 3 years ago

“They were very attentive with my ring project! They wouldn't settle for anything less then perfection! They will talk to you every step of the way and send you lots of pictures. I will admit I was very nervous when I first started with them but I couldn't be happier with the results!”

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Posted 3 years ago

“Brilliant experience. The team were extremely helpful and kept me up to date at every stage of the process. They took my vision and created it exactly as I imagined. It fits perfectly with my engagement ring. Thank you.”

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Posted 3 years ago

“Definitely how I envisioned it from the drawings to the 3d renderings to the final product, with a bigger budget will Definitely buy another.”

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Posted 3 years ago

“The entire process from start to finish was stress-free, my concept was put to design with no hassle and the 3d renderings were meticulous. Even when I experienced personal difficulties forcing me to delay the project on my end, they were patient, understanding, and accommodating. When I received my pendant it was exactly as I envisioned it right down to the fine detail that went into the runes carved into the edges of the pendant. The price was well worth it, the quality of this piece exceeded my expectations. I will definitely use custommade again for my next project really soon.”

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Posted 3 years ago

“Every person I worked with was wonderful! I kept changing my mind and adding on different details to my piece, and they didn't make a big deal out of it! I felt like they all listened and made my vision come true!”

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Posted 3 years ago

“From my initial contact with Custom Made, the concept for a custom ring was given a spark of life. They explained, in thorough detail, how the process would work moving forward. I had the great pleasure of working with Dwayne through the initial creative stages, watching an idea come to images that were detailed and beautiful. Dwayne’s guidance, questions and attention to detail were outstanding. The project was then turned over to Carla for the actual creation of the ring. She explained each step that would occur and was occurring along the journey. Their attention to detail and communication were exemplary! The pictures I was receiving throughout the process were terrific, but the ring arrived and I was beyond ecstatic! Without a doubt, it is a beautiful, heirloom ring that far exceeded my expectations. The jewelers are true artists and fine craftsmen, Dwayne and Carla are exceptional and Custom Made is an overall class act with excellent customer service. Kudos!”

CustomMade.com 5 star review on 12th March 2022

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Posted 3 years ago

“Custom Made were fantastic throughout the whole process. They were attentive and flexible, always willing to adjust designs or change completely, or provide multiple designs just to help make a decision. By far the best decision I made was trusting this team to help me design the perfect ring. P.S. - She loved it!”

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Posted 3 years ago

“Truly an incredible experience. I used CustomMade to make an engagement ring for my fiancee based on her exact specifications. CustomMade was able to deliver where local jewelers could not or would not... and at an affordable price! Other jewelers wanted me to make compromises on a special gift because it was convenient for them. CustomMade understood the importance and was patient and responsive with all my requests. 5 stars, I would recommend to anyone buying a ring to speak with CustomMade first.”

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Posted 3 years ago

“Quick, easy and friendly staff who are willing to answer any questions you have.”

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Posted 3 years ago

“We wanted a non traditional and meaningful engagement ring and that is exactly what we got. Start to finish was a smooth process and the ring is beautiful. I continue to get compliments on the ring itself and the meaning of the stones. It is so perfectly me. Looking into the wedding band soon.”

CustomMade.com 5 star review on 11th March 2022

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Posted 3 years ago

“It was so easy to work with everyone at Custommade! The process of giving them what we were looking for, the idea coming to life in a sketch and the rest of the process from there was super easy! They changed anything we asked about the sketch and 3D model. There was someone to help every step of the way and they were all knowledgeable in each aspect. I would definitely recommend this company if you’re looking to have a custom ring done. The end product was even better in person and exceeded our expectations!”

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Posted 3 years ago

“I cannot express how absolutely amazing this company is. From the moment my interaction with their team began, I knew this was the right company for my custom project. Their communication throughout the entire process was absolutely top notch. They took my idea and turned into an absolute work of art. My custom project was creating two matching wax seal rings for my brother and I, in an effort to show my brother gratitude for helping me throughout an injury I had to my back over the course of a year. My only regret is that I didn't record his reaction when I gave him his ring. My brother is my best friend, and their team helped me create something that truly embodied the love and appreciation I have for him. I literally cannot say enough positive words about this company. They truly made this entire process as effortless as possible, and I will come to them for every need I have moving forward!”

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Posted 3 years ago

“Loved working with custom made! They were able to make or vision come to life. She said yes and has been obsessed with her ring ever since. I enjoyed the process of talking with each consultant during each stage. They made me feel informed and confident throughout the whole process. Thank you again custom made!”

CustomMade.com 5 star review on 10th March 2022

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Posted 3 years ago

“Always an incredible experience! I created my fiance's engagement ring, her wedding ring, and my wedding ring with CustomMade and it couldn't have been a better experience! If you want to really give someone a piece of you via jewelry, you have to go with CustomMade.”

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Posted 3 years ago

“I contacted CustomMade to design a family crest ring. They were incredibly professional and offered great advise right thru the entire process from the design to the finish product. I was more pleased with the final outcome. I am just thrilled!”

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Posted 3 years ago

“My experience with CustomMade.com was great. The staff was very attentive through each step of the process and I was able to have a lot of input into the design. The customer service level was excellent and I am very happy with the piece I received. Thank you!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,047 reviews