CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,287 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a big fan of Custom Made. The company and their professionals are top notch. They were always great communicators. The entire process was well explained up front. Moreover, they were more than willing to work at my place. Each step was well articulated. The final product is stunning with exquisite detail. I love the ring, and have been getting compliments on a daily basis. When considering a new ring, I would definitely only approach Custom Made. In general, they are great folks with superlative expertise.”

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Posted 3 years ago

“I love the ring that the team designed for me especially the engravings they did for my fiancés ring.”

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Posted 3 years ago

“CustomMade delivered a BEAUTIFUL ring to me after being nothing but patient, transparent, and INCREDIBLY helpful. I couldn’t be happier!”

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Posted 3 years ago

“My experience with CustomMade was fantastic! They were absolutely very forthcoming about all the steps in the process to design and purchase a ring. They were very informative and very reassuring! The design came out beautifully, and I couldn’t have envisioned such a nice piece! I will most definitely be consulting with them anytime I need a project done! It is pricey, but you get what you pay for!”

CustomMade.com 5 star review on 2nd August 2022

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Posted 3 years ago

“Struggled to decide on a 10 year anniversary ring for my wife, as nothing seemed quite personal enough. Custommade.com to the rescue.... Their professional design team helped me develop a ring design which captured my wife's style to a tee. The design process was very easy from my point of view, with any changes requested being accommodated, no matter how intricate. The final piece is absolutely stunning and I can't wait to see the look on my wifes face when it comes the time to gift it to her. Absolutely one of the better decisions I have made, I couldn't be happier. Thank you Custommade.com 😁”

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Posted 3 years ago

“CustomMade is an incredible business. There for you every step of the way no matter where you are in the process of planning a piece. They presented tons of ideas and the information to learn about the options presented. Sketches were spot on to my imagination but they were very accommodating to make sure I was 100% happy with our final plan. Delivered quickly & safely, too. I couldn't be more thrilled with CustomMade's service.”

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Posted 3 years ago

“These guys worked around my budget and time-frame and stoll gave me a fully custom piece! The service was absolutely outstanding and I would 1000% recommend them to anyone that wants a very custom and special piece!”

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Posted 3 years ago

“I believe the custom work was fantastic with high quality and they were very prompt with updates and making sure I like the piece.”

CustomMade.com 5 star review on 1st August 2022

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Posted 3 years ago

“From start to finish every person I worked with during the process was nice, informative, and quick to respond to questions. They took the initial answers and inspiration photos I gave and came up with two beautiful designs, one of which ended up being the exact replica of the engagement ring. The ring came in right under budget and looks absolutely amazing! I will be recommending CustomMade to anyone looking for an amazing experience.”

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Posted 3 years ago

“Responded in a timely manner and made any and all adjustments I asked for, suggested things I hadn’t thought of and it came out beautifully! She absolutely loved the ring.”

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Posted 3 years ago

“Working with CustomMade was easy and their staff is very polite and helpful. I made lots of changes and had difficulties deciding on what I really wanted. They were patient every moment of the process and helped to give me ideas. They have high standards and it shows. I wanted an anniversary ring that would look good with my current ring, but also on it's own. I received my ring and truly love it! It's everything I wanted it to be!”

CustomMade.com 5 star review on 31st July 2022

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Posted 3 years ago

“Absolutely wonderful. Experience was even better than I had expected”

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Posted 3 years ago

“Found this website completely by accident. Initially was hesitant about engaging in business with someone I found on the internet but my fears were completely unfounded! The team at CustomMade are professionals. They were prompt with their contacts and customer service. Always ready to answer any questions. They helped me design an engagement ring that was special as I couldn't find any that I believed my partner would like. The process from start to finish was shorter than I expected. The price was reasonable. And the ring was perfect! Needless to say, my partner said yes!”

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Posted 3 years ago

“CustomMade was great with follow-up throughout the process of designing and even making sure the ring was finished properly. The ring is fantastic! Would def use them again.”

CustomMade.com 5 star review on 30th July 2022

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Posted 3 years ago

“I typically don’t give reviews but I cannot say enough about the professionalism, care, talent and delivery of CustomMade. From start to finish, quality and fair price - they are highly recommended and most importantly she looooved the ring, it is absolutely beautiful thank you to the CustomMade team you guys are the best!”

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Posted 3 years ago

“I am stunned by how good my Necklace turned out. I knew exactly what I wanted and they nailed it perfectly! I was guided through the entire process by experts in their filed. From 3D models to the final piece. I would recommend them to anyone who wants something special. It comes with a price but it is well worth it!”

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Posted 3 years ago

“Smooth process with someone to guide you through every step of the process. So easy to wrk with and beyond kind and thoughtful!”

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Posted 3 years ago

“Highly professional. Customer service was above and beyond. Very responsive to questions. Made my product exactly as the design request.”

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Posted 3 years ago

“Custommade brought my fiance's dream ring to life! I certainly had my doubts when making the initial decision to create/purchase a ring through this company, as it is a relatively small company and there weren't many reviews about them online. However, as it turns out, I made the right decision! The entire design process was very seamless, and any desired adjustments to the ring were done quickly and efficiently. They use 3D renderings to show you exactly what you ring will look like before the physical building of the ring begins. It was great working with Lea, Marco, Irene, and Matt! If I ever need another piece, I know where to go.”

CustomMade.com 5 star review on 28th July 2022

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Posted 3 years ago

“The experience was so easy from start to finish and I got exactly what I had imagined. I would 100% use again.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,287 reviews