CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,049 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,049 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd September 2025

1709

Anonymous

Anonymous // 01/01/2019

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“I was nervous at first of course, buying an engagement ring online. The team was very helpful though every step of the way. During each phase of the development each person was readily available to answer any questions I had and to put my mind at ease. The entire experience was very informative and pleasant. I know things now about jewelry and all that it entails in making it that I had never known before!!”

CustomMade.com 5 star review on 2nd January 2022

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Posted 3 years ago

“The whole experience with Custom Made was so easy and it made creating the perfect ring for my fiance so stress-free. She loves the ring and it looks absolutely amazing. Exactly what I had hoped for.”

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Posted 3 years ago

“I bought my college class ring for my 50th birthday. It is something I wanted for a very long time, and I was inspired by the process at Custom Made where each piece is just that, custom made. I was able to select options of literally each aspect of the ring. The responsiveness of the team was excellent, and my ring arrived over a week ahead of schedule!”

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Posted 3 years ago

“The company kept me informed every step. I had frequent interaction with staff guiding me through the phases of my project. They were very informative regarding the processes and conveying the pros and cons of different styles such as oxidation. I felt as though they were truly interested in creating the perfect piece that met my specifications. I will be using CustomMade for each and every specialty piece. I am so thankful for finding this company. Even with only a month until Christmas they were able to create my piece and have it delivered on Christmas Eve! My husband was in tears when he finally saw the finished item. Thank you CustomMade!”

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Posted 3 years ago

“I honestly thought when I looked up custom jewelry I would get no results. I was more than thrilled when custom made popped up on my results. I wrote to them asking if what I was wanting was possible. To my surprise OMG it WAS possible!!! They wrote to me EVERY step of the way. If I had a question BOOM a response almost immediately! NEVER have I dealt with a business that if I had a question at 2am I would almost get a response immediately. Im telling you if you want a BEAUTIFUL custom made piece of jewelry, a business that answers every question almost immediately, and keeps you up to date on EVERY step of the way CUSTOM MADE IS the way to go! I was crying because my piece of jewelry turned out BETTER then I could have EVER imagined!! THANK YOU custom made for making such a beautiful piece of jewelry for me! I could never thank you enough! You have such a wonderful business! You have my business for the rest of my life and anyone I can send your way! ❤💯”

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Posted 3 years ago

“With my ring I was incredibly meticulous about imagery and detail to create the vision I had in my head and Custommade.com was 110% on board for every step and minor tweak I had. They layed out tons of options and explained every one on all the ways we could bring my design to life. I'm currently getting it resized, which has been hassle free and they handle it with all the care and security you'd want. The resizing is for me not taking into account finger swelling that comes and goes due to diet/manual labor/warmer temperatures when I submitted my ring size originally.”

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Posted 3 years ago

“Absolutely spectacular service and design! My consultant, Pauline, was with me every step of the way to help guide me and make sure everything went seamlessly - always readily responsive with options for the answers to my questions! The ring itself is beautiful and was designed by an art team that was willing to make adjustments until it was the flawless ring I had envisioned! If you are looking for a company that will treat you like you are their only customer and makes everything so easy, use CustomMade! I would not only recommend them, I would insist on it!”

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Posted 3 years ago

“I wanted to get a ring made to commemorate a recent achievement in my life, and I wanted it to be representative of my personal interests and passions. I wanted my ring to have motifs from Lord Of The Rings, and fantasy elements in general, and Custom Made did an excellent job. From fine tuning the engraving on the shoulders, to making sure the stone was raised enough to be visible, they crafted an exemplary ring.”

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Posted 3 years ago

“I was looking for a piece of jewelry I couldn't find so I started the hunt for a custom design. I stumbled across custom made and for lack of reviews I was skeptical (is this a scam) but I took a chance and am so happy I did everything was great start to finish. Constant communication and the designers listened to exactly what I wanted, it ended up costing more than I wanted to spend but it was worth every penny for a special item that will be in our family for years.”

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Posted 3 years ago

“I came to CustomMade with no knowledge of what I was doing, but with a design I had imagined. At first there were limitations which I was unaware. but the team was very professional and worked with me to get a design that captured the essence of what I was aiming for. They were very helpful and efficient, not only that, but they made me feel like a valued customer. It was nice to see the design start from concept to 3D render to now having a polished ring that I'm more than excited to give to my future wife.”

CustomMade.com 5 star review on 31st December 2021

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Posted 3 years ago

“The best experience I’ve ever had, from the first chat with Custommade to when she said yes. All of you were so helpful during every step of the design, and when I finally got down on my knee, she couldn’t take her eyes off the ring. Absolutely stunning. She loves it. I love it. Everyone we know loves it. Thank you all for a piece so timeless!”

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Posted 3 years ago

“I was skeptical about getting an engagement ring made on here at first, but after reading hundreds of reviews I went for it and I was not disappointed. Everyone I communicated with throughout the process was excellent, but I have to give a special shout-out to Ira who would respond in minutes even at odd times of night and was able to take lots of different vague ideas I had to the sketch artist who did an amazing job of putting them together into gorgeous rings. Ira was so patient as we went back and forth deciding which design elements were right for the ring and communicated very clearly at every step. When it got to diamond selection, I was blown away by the quality of diamond we were able to get for the price. It is a lab-grown diamond, but even so it was the most competitive price I have seen on the internet for the quality and size. The 3D design phase really helped to put the sketch into reality, and allowed us to visualize the exact final ring we wanted (again, the team was very flexible in going back and forth with small design changes). The transition from design to build is the only place where I sometimes felt confused by certain choices and like I was advocating for myself a bit more than before. When the final design was done, I had a question about additional polishing and was told to see the ring in person and send it back for free if we still had issues. While we love the ring and did not send it back, I would have preferred to hear either that they would take care of it before shipment or that nothing more could be done if that were the case. It seemed odd to say we’ll fix any problems only after you see it in person, adding time and inconvenience to the process, especially acknowledging how much money was spent on it. However this was a tiny nitpick in an overall wonderful process and I would recommend this service to anyone who is not in a particular rush, as the overall project did take about 4 months to complete. We are so happy with how it turned out and Sara is completely in love with this ring!!!”

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Posted 3 years ago

“It was great every time I had a question they answered it no matter what time”

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Posted 3 years ago

“Absolutely wonderful experience! I thought the whole process would take about twice as long as it did, yet custom made was very quick and clear in everything they did. They updated me on every thing they were doing before doing it to clarify all the details. Overall a good company!”

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Posted 3 years ago

“Everyone helping was very timely and always helpful with questions. They made getting a ring very easy and I was able to mold it to how I wanted.”

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Posted 3 years ago

“I have done two custom pieces with CustomMade.Both times my pieces came out exactly as I required.They are the best in the game if you are looking to design something different for yourself or someone you adore or love.Thanks again for the consistent communication and dedication to ensuring my custom made design came out as Perfection.”

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Posted 3 years ago

“It’s rare to find an organization in the service industry that is committed to customer satisfaction at this level. And all that while being expertly guided through the process to generate your ideal custom art. The product that was delivered was expertly finished and a perfect realization of what I requested.”

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Posted 3 years ago

“This has been my second order with custom made and everything was absolutely perfect! Great Communication throughout the whole process and delivery time it was exactly as they had promised”

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Posted 3 years ago

“I had gold family crest rings made for my family a couple years back. I had always wanted to do it but struggled with sourcing a competent company. Found CustomMade, and SUPER happy...FIVE STARS. The CustomMade process is super efficient with tons of great communication along the way. The pricing options are straightforward and reasonable. The turnaround is amazing. My wife and daughter wear their family crest gold rings so much, I double-downed for them in the 2021 Christmas with a gold family crest pendant necklace. CustomMade retained all the ring artwork, had reasonable pricing and turnaround in time for Xmas presentation. CustomMade really exceeded my expectations on all fronts with quality, design, communication, pricing and delivery. EXCELLENT COMPANY to trust and do business with. Scott D from San Diego”

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Posted 3 years ago

“my experience with Custom made was amazing. The communication and level of detail were the best I've ever dealt with.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,049 reviews