CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,048 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,048 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd September 2025

1709

Anonymous

Anonymous // 01/01/2019

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“Couldn't recommend CustomMade more highly - responsive, creative, helpful and timely, the process was a breeze from start to finish and my fiance could not be happier with the end product. Thank you!”

CustomMade.com 5 star review on 4th January 2022

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Posted 3 years ago

“CustomMade team worked with me to create a signet ring of my family crest. They kept in contact every step of the way and showed me digital examples of what my ring would look like, and provided me with many options to customize and personalize my product. It came out great and I love the product produced. They are very professional and motivated to get you the result you’re looking for.”

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Posted 3 years ago

“I came to Custom Made looking for a custom engagement ring for my fiancee Kelley. I was unsure about the whole process thinking that it was going to be complicated to navigate through all aspects from design to finished product. I quickly realized that I made the right choice with Custom Made when my mind was put to ease right away with the first person that I worked with. Everyone that I worked with made the process easy for me and went above and beyond any expectations that I had in the beginning. My design came to life and was delivered to me safely and exactly as shown through the 3D models and the pictures of the stone. I was impressed with the craftsmanship and detail maintained in the finished piece. This was overall a very pleasant experience and I will recommend Custom Made to anyone in need of a custom design. Thank you again to everyone who made my vision a reality!”

CustomMade.com 5 star review on 3rd January 2022

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Posted 3 years ago

“Purchaseing with CustomMade was a wonderful experience! Their reps went above and beyond to create what we wanted! They operated on our desired timeline and even surpassed our expectations! We received updates at every step of the way; what a cool process! We received prompt responses to every message we sent. We love the final product and it even arrived a day early (during Christmas 2021 even!)! I have and will continue to recommend them to everyone!”

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Posted 3 years ago

“Excellent experience, the design team, and manufacturing were always as kind as efficient. I'll return.”

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Posted 3 years ago

“Worked with a great team of people through Custom Made to design and produce a family crest ring for my husband. The process was simple and informative every step of the way and he LOVES his gift! Could not be more pleased with the product and the experience, I will use this company in the future for any special pieces. Thank you Custom Made!”

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Posted 3 years ago

“A lovely website, company and team. Very easy to use and great staff that explained and advised every single step along the way. Fast delivery and progress that gave me an amazing necklace with everything I asked for.”

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Posted 3 years ago

“I couldn't be happier about my experience with Custom Made! From the very first conversation, the team was more than happy to work with me to find exactly the right design at a price that fit within my budget. Communication was always immensely clear and timely and each request I made along the way was integrated into the piece beautifully. I received my ring almost a week ahead of schedule, which allowed me to propose while my (now) fiancé and I were on vacation before the holidays, which I hadn't anticipated I would be able to do. The moment was incredibly special and my partner loves her ring!”

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Posted 3 years ago

“This was the best experience I have ever had with getting a piece of jewelry! Being a project manager myself, I understand how complicated it can be to organize a project like this and keeping the client in the loop during the entire process. The communication was spot on (just the right amount of communication). Any questions I had were almost immediately answered. I was fully aware of what was going on with the project at all points. Since this was a surprise gift, I was also very pleased with the discretion in the packaging and the team's ability to work with me on sizing and styling while not having all the answers myself. Overall we were very happy with the end product and I will never go to a big box store ever again for jewelry!”

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Posted 3 years ago

“Good service Excellent product Would recommend”

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Posted 3 years ago

“Very smooth process start to finish on our custom made rings”

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Posted 3 years ago

“From start to finish my experience was absolutely amazing. I was skeptical at first of a company I had never heard of that just seemed to be online, but after reading other reviews I went for it, and I am glad I did. Everyone that assisted me (the sketch artists, 3D designers, Gem experts, project lead) were very kind and extremely helpful. They were able to turn my idea into an engagement ring on my fiance's finger in 1 month during the holiday season and the ring is stunning. I highly recommend CustomMade!”

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Posted 3 years ago

“CustomMade.com is an amazing best in class service. Each team member took the time to explain every step in the process. Timelines were kept and the final product was breathtaking. This pictures sent did not do the final product justice. I will continue to strongly recommend CustomMade.com to anyone looking for an engagement ring but also custom jewelry. My fiancé and I couldn’t be happier.”

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Posted 3 years ago

“Great customer service from start to finish. She loved the ring and it turned out amazing. Thanks to the whole team that helped us start this next adventure!”

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Posted 3 years ago

“CustomMade does great work! I approached them with a design for an FFXIV-based signet ring with Bahamut's wings on the face - they were wonderful all through the design phase and production of the piece. Very communicative, easy to work with, and the finished piece was BEAUTIFUL. I would highly recommend anyone looking for a custom piece to use CustomMade.”

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Posted 3 years ago

“Everybody was extremely helpful, every step of the way. I always knew what was going on and they kept me excited about the process from start to finish. I world recommend CustomMade to anyone looking to purchase high quality jewelry.”

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Posted 3 years ago

“Great customer service from beginning to end. And a quality product to be proud of! Because of custom made, this special time in my life has been seamless and relaxing.”

CustomMade.com 5 star review on 2nd January 2022

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Posted 3 years ago

“Tenth Wedding Anniversary Rings Our wedding rings each have a different center gem. One is green tsavolite. One is pink sapphire. We wanted a unique design incorporating elements of our wedding rings for our ten anniversary rings. CustomMade was available to our unique anniversary rings. We envision the rings having two hands holding a heart shaped gem insert. The hands showed us joined together forever. The heart represented our endless love for each other. A tsavolite and pink sapphire were cut into a heart shaped stone. The two hearts were cut in half with half of each gem inserted in each ring. Each 14k white gold ring was etched with a welsh phrase spoken at our wedding. CustomMade provided us with sketches, digital graphics and photos of each step in the process. As we saw our dream came together we were tweaked the design as process continued. CustomMade was always happy make our changes. Replies to our messages was prompt and courteous. CustomMade made our dream come true.”

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Posted 3 years ago

“The Team Handling my project were TOP notch, professional through and through, and the Product i recieved was beyond what I imagined!”

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Posted 3 years ago

“I was nervous at first of course, buying an engagement ring online. The team was very helpful though every step of the way. During each phase of the development each person was readily available to answer any questions I had and to put my mind at ease. The entire experience was very informative and pleasant. I know things now about jewelry and all that it entails in making it that I had never known before!!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,048 reviews