Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,105 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called on the date of delivery, to cancel the order saying the item couldn’t be delivered to us. This was a birthday cake by the way, ordered weeks in advance, a detail that nobody bothered to check until the last minute, despite the website saying we’re in the delivery radius”

Helpful Report

Posted 2 years ago

Hi Lewis, We are so sorry to hear that your order was cancelled on the day of delivery. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“Poor service. Didn’t deliver in time for a birthday celebration despite paying extra for an express morning service. It was delivered 3 days later in the afternoon! I have been given a full credit when I called to complain but I’m not excited about using the credit with this sort of service.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“The cake looked quite pretty but it was incredibly small, the sponge was ok but not much of it . It was very expensive for what it was and I would not waste that amount of money on a cake that size again . I could have got something from Waitrose probably for much less . Very disappointed as it was meant to be a 21st Birthday cake for my daughter. Sadly I will not be recommending this company to anyone and I won’t be buying from your company again . You need to do much better !”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Did not get to taste it as the beer bottles were broken and the brownies ruined.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Can't review as the gifts never arrived to Epsom or Hersham .I am very disappointed. I would like to reorder at some point.They were both very important. deliveries.”

Helpful Report

Posted 2 years ago

Hi Neelam, We are so sorry to hear that the gifts never arrived. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“Update: 17th November. I have been asked to submit a photo. What am I submitting a photo of?? Cannot take a photo of a missing box of brownies! I ordered 2 boxes of the mini brownies but only one box turned up. I wrote an email explaining the situation, however no one bothered to respond. Tried calling customer services, I was on hold for at least 20 minutes. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Adam, We are very sorry to hear that your delivery wasn't up to standard and that you only received one box of mini brownies. We also apologise that you didn't receive the customer service you deserved when inquiring about this. Please could you contact me directly at jessica@cutterandsquidge.com so that I may try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“It wasn't tasty”

Helpful Report

Posted 2 years ago

Hi Rasna, We are really sorry to hear that you weren't happy with the taste. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“I was really disappointed with the cookies. They are usually amazing, however this time around they were quite hard and not the quality I have expected from my past purchase. Really disappointing from what was always a great go to for cookies and treats”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Sadly, will never use C&S again. Charged twice for delivery and let me down both times.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Ckae very small and too sweet”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“very disappointed and we ended up throwing half the cake away as no one wanted to eat it! sorry guys. We were expecting fresh not butter cream and the sponge was over buttery, not soft and lacking in any vanilla essence. We will not be recommending”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I feel very disappointed. It was my first time using your delivery option for a birthday present. The present arrived one day later and the birthday card was never delivered, which of course affected the surprise that I wanted to make to my friend.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“The item looks nothing like the picture. It is a frozen cake so small it can fit in the palm of your hands. I have ordered a 6 inch before it was nothing like this one.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“so small portions”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Was not fresh tasted super artificial, not worth the price and definitely we won’t order again. Unfortunately very disappointed, not what we expect.”

Helpful Report

Posted 2 years ago

“Very small and extremely sweet. Disappointing”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Over priced for what it is. Also, food safety issues as the cooling gel pack is not marked DO NOT EAT. Will not be ordering again.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“We ordered a small vegan chocolate cake for a birthday for £47.99 plus £6.99 for delivery (£54.98!). Although, the delivery was very quick, the cake was not very nice, it was too sweet not much chocolate flavour at all. In my honest opinion, I would have done better picking a cake up from M&S or Waitrose for £10-20 and it would have tasted better. I know better for the future.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“My cake never showed up. I got an email the day before it was supposed to be delivered saying they would let me know when it was on its way and that was the last I heard about it. It didn’t show up. I’m sure it was going to be delicious.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Had a minor issue with a missing item. After contacting them to explain, they informed me that they required a photograph of the issue to investigate further. A photograph...of the item we did not receive? Apart from being slightly insulting in that this assumes complainants are lying or wrong, it's obviously impossible to take a useful photo of a missing item. After pointing out this was a silly policy and providing some random photographs of the items we *did* receive, they did eventually fix the issue (after offering a partial replacement ... of a single item in a multi-item order, three days later). Further to this, they repeatedly ignored the feedback on this policy, in spite of my providing it three times, and refused to even suggest this request was silly - instead responding that they'd investigated and punished the packing team. Given my complaint was *about* the customer complaints team, I can only assume this was them covering their own error or incompetence and shafting some other poor employees, which left a bad taste in my mouth. This order was a celebration that was marred by a small error, then ruined by awful customer service. I wouldn't recommend them as they obviously think their customers are either thieves, or idiots.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 18,105 reviews