Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,138 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,138 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th August 2025

1883

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great idea with the tasting box, arrived promptly. Not sure if it was because we didn't eat it right away (2 days later), however, the cakes tasted oily which was a shame as the flavours would've been wonderful.”

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Posted 3 years ago

“Required to have a message on the cake, but arrived without any message.”

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Posted 3 years ago

Hi , Thanks for your review. Unfortunately to add a message to the cake you would need to have added our personalised disc option at checkout. I can see you added a gift message and this would of been on a gift card within the plastic sleeve of your packaging . Kind regards, C&S

Posted 3 years ago

“Unfortunately the cake arrived 4 days late and went straight into the bin. Whilst I accept there were issues with the courier, left disappointed nonetheless at the outcome. I purchased the cake for my wife's birthday so that she could enjoy something special whilst she was self-isolating due to COVID. On a positive note Cutter and Squidge responded promptly to my complaint and made a full refund.”

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Posted 3 years ago

“Came arrived promptly an d in a nice storage tin. However it was too sweet for my taste - could only taste sugar and little else. Cake lasted me almost a week with a daily slice with my coffee - however had to discard one ski e as found hold growing on cream filling. Found it expensive and would not but again. Sorry”

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Posted 3 years ago

“The cake looked super nice, nicely packed. Although I was expecting more natural taste, real cream etc”

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Posted 3 years ago

“Delightful cake. Chaotic customer service.”

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Posted 3 years ago

“Cake was quite small for the price and quite dry.”

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Posted 3 years ago

Hi Giovanni, Thank you for your review. We are sorry your order didn’t match your expectations this time. We do include details about the sizes of our products in the “Let’s Talk Flavours” section of the product description. The cake should also be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us and helps our operations team. Kindest, Team C&S.

Posted 3 years ago

“Not good”

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Posted 3 years ago

“Cake was great but delivery was horrible. Delivery didn't happen on event day which meant going without a cake.”

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Posted 3 years ago

“Cake itself was rich and tasty but for the price and the size you get. I don't feel as though it is entirely worth it!”

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Posted 3 years ago

“Nothing special”

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Posted 3 years ago

Hi there, Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Delivery was great the driver waited as id just popped out to the shop. The cake was beautiful and exactly how I had hoped however I had a few people note that the cake was quite bland unfortunately and I have to agree it looked incredible but didn't have a great flavour which was quite disappointing.”

Helpful Report

Posted 3 years ago

Hi Maria, Thank you for your review. We are sorry your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might of impacted the flavour as you have mentioned. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, C&S

Posted 3 years ago

“I will be super honest in my review. So We needed a naked buttercream cake which this shop can provide. Good prices and good quantity for my small wedding. We then had a major hiccup with the liability form which the hotel refused to sign. We struggled to get in touch with someone from their customer team via email and phone until I made a big review on google and they then emailed me. They clarified their reasons and I was left with one option which is to sign the form myself and take responsibility for the food they are making. That stressed me out but I worked it out. the cake was delivered in timely manner (driver sent a message and phoned) and was okay tasting. It was not anything spectacular. which to be fair at that point I just wanted a cake to be served to my guests. So I would say 1. customer service can be improved- especially their email reply system. 2. cake option/prices delivery: good. 3. Cake quality: Okay but not amazing. thanks”

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Posted 3 years ago

“Overall ok looks great and not too sweet. The only downside is that the cream contains quite a bit of small pieces of dried fruit which we didn’t like it very much as you’d expect cream to be very smooth but then you get this dried, hard stuff in it... just doesn’t work out very well. Yeah could have given a higher rating if made without that.”

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Posted 3 years ago

“Quick delivery and very clear about the decoration options”

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Posted 3 years ago

“Cake was nice but service is really terrible.”

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Posted 3 years ago

Hi Lara, Thanks for your review. I am pleased to hear you enjoyed your order. I have looked into this for you and can see you asked if we could change the timeslot for your order, unfortunately this was not possible as the order was already on route with the courier service. We do allow amendments to orders up until 2pm the day before your delivery date. Sorry we could not assist with your request. Team C&S

Posted 3 years ago

“Nice packaging nice product.”

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Posted 3 years ago

“Great idea cakes by post. The scones were nice, generous amount cream. The cheesecake brownies were past their best and one was broken which didn't look great on the cake plate for a 90th. Pink cakes were tasty.”

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Posted 3 years ago

Hi Patricia, Thank you for your review. We are sorry to hear that you had an issue with your order. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. Please feel free to email us at hello@cutterandsquidge.com if you would like to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Good service and delivery”

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Posted 3 years ago

“Lacks that buttery taste”

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Posted 3 years ago

Cutter and Squidge is rated 4.6 based on 18,138 reviews