Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,106 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was not up to scratch. E-mail written 10 days ago to complain and no response given.”

Helpful Report

Posted 4 years ago

Hi Tammy, thank you for your review. We are sorry you experienced an issue with your delivery. Unfortunately we are unable to locate any communication from yourself regarding this. Please kindly email hello@cutterandsquidge.com so we can look into this for you. Kindest, Team C&S.

Posted 4 years ago

“The delivery company used has to be the single worst courier possible. And I thought Hermes putting my Asos parcel on a bin was bad! Will not be shopping online again until courier is replaced. The cookies were superb, just a logistical mess.”

Helpful Report

Posted 4 years ago

“The service is excellent. The cake looks very nice, packaged well, but taste and quality is average.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear you were unhappy with the taste of your cake. We bake our products fresh daily, use all natural ingredients and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Our order arrived wreaking of cigarette smoke. When we complained, it was implied that we were lying. We received a replacement order but due to their rude attitude, we won't be ordering from them again and definitely do not recommend to others.”

Helpful Report

Posted 4 years ago

“I ordered this product believing it was vegan and it wasn’t very dissatisfied”

Helpful Report

Posted 4 years ago

“Very disappointing, lacking flavour and a little on the bland side considering price.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear you were unhappy with your treat. We bake our products fresh daily, use all natural ingredients and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“I purchased vegan cakes as a surprise fir my vegetarian granddaughter and they where not vegan very disappointed I will not be using this company again”

Helpful Report

Posted 4 years ago

“They were devoured in one evening! My son loved them❤️”

Helpful Report

Posted 4 years ago

“Hi there Sorry to write this review . I was bought the afternoon tea by my step daughter for my birthday . I doubled it up for a celebration with my partners birthday too and arranged for the 27th Feb - special afternoon for the family . Firstly I was surprised to pay another £6.00 to have it delivered. So now I’m effectively paying for my own birthday present . These items I imagine are usually gifts . Then it didn’t arrive on the overnight DPD delivery or the next day . It arrived late morning on the 29th - and was off . Clearly been near something warm during its 3 days somewhere . I told the driver and he was rather rude and basically said You didn’t process it in time . Suppliers fault . So now the customer is caught between the delivery and the supplier basically blaming each other to me . Your email stated courier error . I tried calling you on the Monday and Tuesday 29th / 30th but never reached anyone . You sent an email to offer me a £10.00 gift voucher . So effectively - between my daughter and myself we paid £26.00 for nothing . 2 tiny jam jars that can be kept . I’ll let your company decide how to proceed . Customer - lose lose lose . And the actual reason - which was a birthday celebration - supposed to be special because we work frontline on the covid wards . I know I replied thank you to the £10.00 voucher - that’s just my natural politeness but on reflection . The whole experience has left a rubbish feeling inside . Shouldn’t you have re-sent the afternoon tea immediately - with an extra apology scone on top ? Yes - I would like somebody to call me about this . Regards . Paula”

Helpful Report

Posted 4 years ago

“These were bought as a gift for a friend and unfortunately they had to be thrown out as were too dry to eat. I also purchased an afternoon tea box and these were thrown out too. I have complained twice and sadly not received a response. Maybe I will receive a response following this review.”

Helpful Report

Posted 4 years ago

Hi Chris, thank you for your review. We are sorry you we unhappy with your order. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cakes should be served at room temperature and which point the sponge should become light and fluffy and not be dry. We are not sure if it had been stored in the fridge, but this might explain the dry cake layers. Unfortunately we are unable to locate any communication from yourself regarding this. Please kindly email hello@cutterandsquidge.com so we can look into this for you. Kindest, Team C&S.

Posted 4 years ago

“Having pre-ordered an afternoon tea for a set date weeks in advance, it didn't arrive on the requested date and actually never turned up at all. The correspondence with Cutter and Squidge has been ok and they kindly have given me a full refund.”

Helpful Report

Posted 4 years ago

Hi Jenny, thank you for your review. We are sorry to hear that there was an issue with your delivery. We have to use third party couriers such as parcel force and DPD and will follow up with them on this matter. We are glad that you have been in contact with the Cutter and Squidge team and the issue has been resolved. We look forward to the opportunity to improve your delivery experience with us in the future. Kindest, Team C&S.

Posted 4 years ago

“Mixed box of 6 turned up with 4 all the same flavour, extortionate delivery charges promising “fresh” cookies, yet they have other 6 months before the best before date! Picture is extremely deceiving, cookies are at most half the size of advertised. Much better options out there, don’t waste your money.”

Helpful Report

Posted 4 years ago

“It’s really bad taste. It’s really bitter. Not good at all.”

Helpful Report

Posted 4 years ago

Hi Mohammed, thank you for your review. We are sorry to hear you were unhappy with your treats. We bake our products fresh daily, use all natural ingredients and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“The taste was so good. The presentation was nice and I liked the flavors. Will defo order again”

Helpful Report

Posted 4 years ago

“Not very fresh”

Helpful Report

Posted 4 years ago

Hi Ryan, thank you for your review. We are sorry to hear that you were unhappy with your order. We are an all natural bakery and don't use any artificial colours or flavours. We bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Tasted soapy and overall disappointing.”

Helpful Report

Posted 4 years ago

Hi Joanne, thank you for your review. We are sorry to hear that you were unhappy with your order. We are an all natural bakery and don't use any artificial colours or flavours. We bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“arrived day late and all bashed up”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear that your order was delayed and had arrived damaged, this is not the standard we aim to deliver. We have to use third party couriers DPD and have followed up with them on this issue. Communication between yourself and our customer service team regarding the delay has been located and resolved however, we had not been informed of any damage. If you could please kindly email any pictures you may have of the damaged item to hello@cutterandsquidge.com we'd be happy to look into this further. Kindest, Team C&S.

Posted 4 years ago

“I was really disappointed the cakes were way too sweet and didn’t taste nice at all”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear that you were unhappy with your treats. We are an all natural bakery and don't use any artificial colours or flavours. We bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Poor customer service and not overly great product. It would also be helpful if the company tell you in advance when you need to purchase other products to make the original item work, i.e. A pot of fresh cream to heat up and then pour over the fondue bomb to make it melt!! All in all I have given 1 star out of five purely because there wasn't an option to select 0!”

Helpful Report

Posted 4 years ago

“There was a hair in my brownie and the picture didn’t match my purchase, in the picture, the brownies fit in the WHOLE box perfectly, however my purchase didn’t do that so I feel like I didn’t get my £14 worth”

Helpful Report

Posted 4 years ago

Hi Leah, Thanks for your review. I cannot see you have been in touch with us about this delivery and the problems you mentioned, please could you send us an email at hello@cutterandsquidge.com and we will look into this further. Kindest, C&S

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 18,106 reviews