Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,108 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the products ordered was horrible - all items purchased, brownies, biskies and a cake, were dry and some were lacking in flavour. I was extremely disappointed and when I contacted Cutter & Squidge, I did not receive a response. I will not be ordering from them again.”

Helpful Report

Posted 4 years ago

Hi Sonia, Thanks for your review. I'm sorry you were disappointed with your order. I cannot locate having received an email from you, are you able to forward your email to hello@cutterandsquidge.com and we will look into this further. Kindest, C&S

Posted 4 years ago

“Very slow customer service response time. Cake was not handled with care- packaging not marked fragile.”

Helpful Report

Posted 4 years ago

Hi Paula, thank you for your review. Customer care is a priority for us and we are disappointed to hear it was not up to standard on this occasion. We label our parcels fragile and are very upset to here it wasn't handled with care and of course are happy to look into this further. If you have any pictures please kindly send these to hello@cutterandsquidge.com we hope we can rectify any inconvenience caused. Kindest, Team C&S.

Posted 4 years ago

“It was disgusting, will never order from u again.”

Helpful Report

Posted 4 years ago

Hi Bossan, thank you for your review. We are sorry to hear that you were unhappy with your treats. We are an all natural bakery and don't use any artificial colours or flavours. We bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Whilst I think Cutter and Squidge offers beautiful products, I will not be ordering from you again. I've ordered twice from you and both times, my experiences were unpleasant and actually spoilt what should have been happy and exciting occasions. The sales staff are rude and really unwilling to go out of their way to find a solution to everyday problems/issues that arise and i find this actually inexcusable in the service industry. It doesn't matter how good your product is, there is a new person coming into the market, with something similar everyday - the only thing that differentiates you is your service and I would rather order from another bakery that is more willing to accommodate me with a smile on their face. Good luck with your business. I do hope that it improves as your products are really quite adorable.”

Helpful Report

Posted 4 years ago

Hi Sarisha, thank you for your review. We are disappointed to hear that you were unhappy with your Cutter & Squidge experience. Unfortunately we have been unable to locate any communication between yourself and our customer service team regarding your issues. Please kindly email hello@cutterandsquidge.com so we are able to resolve this for you. Kindest, Team C&S.

Posted 4 years ago

“Disappointed to find Cutter and Squidge ignore GDPR and privacy laws to beg for reviews - cake was OK, but hugely over priced.”

Helpful Report

Posted 4 years ago

“I didn’t actually receive my candles as part of my order but didn’t chase up at the time as your cakes are completely delicious and more than made up for it. Luckily I had some spare anyway...”

Helpful Report

Posted 4 years ago

Hi Amaya, thank you for your review. We are really sorry you did not receive the candles with your order, these have now been refunded. We work really hard to produce good quality tasty treats and are happy these were enjoyed! Kindest, Team C&S.

Posted 4 years ago

“The goods received were not as expected. The cake base was light coloured (from pics they appear to be choc) and it was like dough. We had cakes and the birthday truffles before and they were miles better so on this occasion for my friend's bday.. it was disappointing”

Helpful Report

Posted 4 years ago

Hi Lendy, thank you for your review. We are sorry to hear that you were unhappy with your cake truffles. We are an all natural bakery and don't use any artificial colours or flavours. We bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Box intended as a gift arrived completely smashed up. Customer service very slow to respond and had to be chased. Will not purchase again as there are many other competitors in the marketplace”

Helpful Report

Posted 4 years ago

Hello Graeme, thank you for your review. I am sorry to hear your gift had arrived damaged in transit, this is of course not the standard the treats should arrive in. We have to use third party couriers such as parcel force and DPD and have followed up with them regarding this issue. I can see this has now been resolved and a replacement order has been delivered. We look forward to the opportunity to improve your experience with us in the future. Please email hello@cutterandsquidge.com if you would like further assistance. Kindest, Team C&S.

Posted 4 years ago

“The brownies were so much smaller than I thought (about the size of a two pence piece) and they didn’t tast very nice”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear that you were unhappy with your brownies. We are an all natural bakery and don't use any artificial colours or flavours. We bake our products fresh daily and make product quality a priority. We do include details about the sizes of our brownies in our “Let’s Talk Flavours” product description. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Didn’t look anything like the pictures or have anything hello kitty on the blondies themselves (just a sticker on the packet!) which was very disappointing to the little girl we got them for! They were overly sweet and didn’t taste of anything much more than sugar so we didn’t even eat them all. Definitely wouldn’t recommend.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear you are unhappy with your treat. We are an all natural bakery and don't use any artificial colours or flavours. We bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“The one star is not because of the product which I’m sure is lovely, but the delivery. We arranged a Saturday delivery to a friend who’s place is behind a large gate. It seems DPD could not be bothered to make contact when faced with a gate so didn’t deliver. They didn’t take the parcel out again until Monday, same thing. By the time the goods were delivered on Wednesday they were spoilt. Many companies that dispatch fresh items label their boxes as ‘must be delivered on day’ that may be a useful addition to the packaging.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. So sorry to hear that you had an issue with your delivery. We have to use third party couriers such as parcel force and DPD and will be in contact with them regarding this. If you would kindly email us at hello@cutterandsquidge.com I hope we can rectify any inconvenience caused. Team C&S

Posted 4 years ago

“Dry brownies”

Helpful Report

Posted 4 years ago

Hi Dan, thank you for your review. We are sorry to hear that you were unhappy with your brownies. We are an all natural bakery and don't use any artificial colours or flavours. We bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Arrived out of date, surprised you are asking me for a review!!”

Helpful Report

Posted 4 years ago

“Unfortunately customer service was not up to the standard we were hoping for”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. It is disappointing to hear that you were unhappy with the service you have received. We value our customers and customer care is a priority for us. Please can you kindly email us at hello@cutterandsquidge.com so we can try and rectify the issue. We value your feedback. Kindest, Team C&S

Posted 4 years ago

“Christmas delivery arrived late, poor packaging and damaged brownies. Eventually received a refund however the excuse given was overloaded orders, I ask is that any excuse for poor service delivery. Will not be using them again.”

Helpful Report

Posted 4 years ago

Hi Ros, Thank you for your review. We sincerely apologise for the damage caused to you order. We use third party couriers and have raised this issue, as we value our customers and this is not the type of service we wish to deliver. We understand this must have been a disappointing experience, but we thank you for your support and look forward to the opportunity to improve your experience with us in the future. Team C&S

Posted 4 years ago

“The Christmas afternoon tea was extremely disappointing. The items were not packaged sufficiently and were smashed on delivery. I am waiting for a full refund or a replacement delivery which will hopefully be packaged correctly.”

Helpful Report

Posted 4 years ago

Hi Jayne, Thank you for your review. We sincerely apologise for the damage caused to you order. We use third party couriers and have raised this issue, as we value our customers and this is not the type of service we wish to deliver. We had contacted you on the 31st December regarding our offer to redeliver your Afternoon Tea and are awaiting your response. If you would kindly email us at hello@cutterandsquidge.com I hope we can rectify this issue. Team C&S

Posted 4 years ago

“I left a message and an email and not had a reply to either. Very very poor customer service”

Helpful Report

Posted 4 years ago

“Was disappointed with my purchase here - I paid extra to ensure that it was delivered at a certain time window, but the delivery was late. The cake was dry and the buttercream lacked any flavour of raspberry. The only hint that this was a raspberry cake was that it had freeze-dried raspberry sprinkled at the top of the cake (I had to add my own fresh raspberry to feel like I was eating a raspberry flavoured cake). I guess the only saving grace was that the cake looked beautiful and I got many compliments from social media (aka people who did not get to taste the cake). Would recommend for social media likes, but not for actual consumption”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear you were unhappy with your cake. We are an all natural bakery and don't use any artificial colours or flavours, bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Been a loyal fan since you did our wedding cake, bdays, anniversaries etc but sadly with only 2 days warning Ive now been told the bday cake order cannot be fulfiled. Shame as I had bought £200 worth of vouchers and have no sign yet of a refund.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We value our customers and were extremely sorry to inform you that your cake order could not be fulfilled. We had to make the hard decision to suspend production until 9th January due to Tier 4 restrictions. We understood this would cause disappointment but the well-being of our staff is paramount during this time and we hope you can understand. A member of the C&S team has been in touch with you regarding your refund. Kindest, Team C&S.

Posted 4 years ago

“I made a mistake on my order and chose the wrong delivery date. I contacted you the day before my scheduled delivery date to see if it would be possible to deliver my order a day early and no one ever responded. I called as well and no one was available to help.”

Helpful Report

Posted 4 years ago

Hello, we are disappointed to have received this review from you. A member of the C&S Team did respond to your email on the same day, within a few hours of you contacting us. Your delivery date could not unfortunately have been moved as we do not offer a same day delivery service. You had contacted us early in the afternoon for delivery that same day. We are sorry that you had made an error when placing your order and would of course have amended this if more notice was given. Please contact hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 18,108 reviews