Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,106 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cake was very sweet and quite expensive.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“The brownies didn’t arrive as I accidentally wrote the wrong address but I didn’t get contacted by UPS - i was called by the lady they were delivered to. UPS took them back and don’t know where they got to”

Helpful Report

Posted 4 years ago

Hi Millie, thank you for your review. We are sorry to hear that you had entered the incorrect delivery address on your order. We are unfortunately unable to locate any communication from you regarding this. Please feel free to email hello@cutterandsquidge.com to discuss this further. Kindest, Team C&S.

Posted 4 years ago

“Really disappointed the products they were very dry and arrived 3 days late due to delivery team. poor value for money and very average quality. Really not a great Suprise for mother’s birthday. Really sorry as I hate to leave a bad review but as requested I wanted to be honest. Cheers”

Helpful Report

Posted 4 years ago

Hi Richard, Thanks for your review. We are really sorry for the delays in the delivery of the treats. We note that the first two delivery attempts to the address were unsuccessful, and the order was finally received on the third visit by the courier . This means the treats were not as fresh as they would have been had they arrived as scheduled, and could have lead to them being dry. We are an all natural bakery so our products do not have the long shelf life that you might be used to with products that contain preservatives. We appreciate your feedback and honest review, which we have forwarded on as we are always looking to provide the best possible service. Kindest, C&S

Posted 4 years ago

“Very disappointed with the content of the cake.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear you were unhappy with the your cake. We bake our products fresh daily, use all natural ingredients and make product quality a priority. If you want to kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Biskies actually are great, but the last two times that I’ve ordered them they were super thin and not like they used to be. They have clearly started cutting back on materials maybe because of brexit??? Guys they don’t taste as good when they are not think and juicy. Sort it out and stop ripping people off.”

Helpful Report

Posted 4 years ago

“Unfortunately the brownies did not arrive on the selected date. The brownies were a treat for my husband on our wedding anniversary, so it was really disappointing that they did not show up. I will not be ordering anything again from Cutter and Squidge.”

Helpful Report

Posted 4 years ago

“Dear team I was very disappointed, I had placed and order for a cake weeks in advance to get to my boss and it was not delivered to him till the next day, after his birthday. The whole surprise element had gone! Why was I not told sooner that the box was not in stock, why was something else not offered. I was not happy with this and it is not a cheap cake and I am a regular customer ordering cakes on almost monthly basis.”

Helpful Report

Posted 4 years ago

Hi Tina, I hope you are well. I am sorry to hear what happened with your order. Please feel free to email me at hello@cutterandsquidge.com to discuss further as I have been unable to retrieve any communication regarding your order. Kind regards, Matt

Posted 4 years ago

“Ordered brownies for a 60 yr old male and he received a Hello Kitty box of cakes. He was somewhat bemused. Emailed twice with no response. Not a great customer experience.”

Helpful Report

Posted 4 years ago

Hi Jane, thank you for your review. We are sorry to hear that the wrong treat was received. Customer care is a priority for us and unfortunately we are unable to locate any communication from you regarding this matter. Please email hello@cutterandsquidge.com and we will be happy to look into this for you. Kindest, Team C&S.

Posted 4 years ago

“Order never turned up so a full refund was requested. Cutter and Squidge attempted for a gift voucher instead however I insisted on my consumer rights. Would avoid at all costs which is a shame as it looks like such a nice company online.”

Helpful Report

Posted 4 years ago

“We had a lovely chocolate cake so ordered the Raspberry Ripple. Really horrid. Very dry brown sponge, butter cream tasted of cooking fat. We chucked it away. Complained to be told maybe it was because we had eaten it out of the fridge! It hadn't been in the fridge.”

Helpful Report

Posted 4 years ago

Hi Nicola, thank you for your review. We are sorry to hear you were unhappy with your cake. We bake our products fresh daily, use all natural ingredients and make product quality a priority. We understand that you have been in touch with our customer care team and this has now been resolved. Your feedback is valuable to us and helps our operations team. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Kindest, team C&S.

Posted 4 years ago

“I used to love Cutter and Squidge cakes, that was until I tried their postable cakes sent to me even though I live in London. The postable cakes are far too sweet and inedible. I bought the passion fruit and pistachio and the Easter cake - both were disappointing. I did question why last years Easter cake was less sweet and was told that this cake now only comes in postable size with nationwide delivery, even though I was having the cake delivered to London and felt that I should have been given the option to get the less sweet version of the cake. I gave feedback to customer service and also felt that their response was inadequate. Overall I’ve had a disappointing experience.”

Helpful Report

Posted 4 years ago

“Didn’t actually receive the product so can’t say! Sent the wrong item... again!”

Helpful Report

Posted 4 years ago

“The quality of the cakes and cookies was very disappointing. They were very dry and in fact they had to be thrown out as they could not be eaten. I purchased a cream tea and cookies as a birthday treat for a friend. It was humiliating to be told, when I asked, that they had had to throw most of it. Despite me contacting Cutter and Squidge several times I have not received an apology or an offer to compensate me in any way. Very disappointed all round and will certainly not use again or recommend to friends/family.”

Helpful Report

Posted 4 years ago

Hi Chris, We are so sorry the treats were not enjoyed. All our treats are freshly made, by hand in our bakery, so should certainly not be dry. The scones should be warmed in the oven prior to tucking in. The cookies can also be warmed in the oven as well :) Unfortunately we cannot find any contact from you regarding this order. If you could please send us an email on hello@cutterandsquidge.com we would be happy to assist further. Kindest, C&S

Posted 4 years ago

“The cake was too small and sour . So not worth the price”

Helpful Report

Posted 4 years ago

Hi Wissam, thank you for your review. We are sorry to hear you were unhappy with your cake. We bake our products fresh daily, use all natural ingredients and make product quality a priority. We include details of the size of our cakes in the "Serving Size" section of the product description. If you would like to email hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S.

Posted 4 years ago

“Very poor. The Easter brownies I ordered were only edible until 29th March - days before Easter. So I didn’t eat them. I contacted customer services but they wouldn’t give me an exchange or refund. They only offered 10% off my next order. What a waste of £14. I will never order anything from you again”

Helpful Report

Posted 4 years ago

Hi Clare, We mention on the website the brownies have a shelf life of 7 days. We use all natural ingredients which means our products do not have a long shelf life. As you chose delivery on 23rd March the 7 days shelf life means that the brownies would not keep until Easter. As a gesture of goodwill, we offered you a discount if you wished to purchase the brownies again. We are sorry you decided not to enjoy the brownies whilst they were fresh. We hope the Easter Egg in your order was enjoyed. Kindest, C&S

Posted 4 years ago

“Very small and expensive”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry your brownies didn’t match your expectations this time. We are an all natural bakery and don't use any artificial colours or flavours. Our treats are handmade by skilled bakers and we make product quality a priority. We do include details about the sizes of our brownies in the “Let’s Talk Flavours” section of the product description. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us. Kindest, team C&S.

Posted 4 years ago

“So underwhelming. I was so embarrassed! The cake was so tiny & such a disappointment :(”

Helpful Report

Posted 4 years ago

Hi Megan, thank you for your review. We are sorry your Victoria Strawberry Sponge Cake didn’t match your expectations this time. We do include details about the size of our Victoria Strawberry Sponge Cake in the “Serving Size” section of our product description. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us. Kindest, team C&S.

Posted 4 years ago

“Not only did the product not go the right place, it was redirected to the billing address. A new bus was only delivered to the right address, because I wrote an email, threatening to inform This Morning where I had originally found the idea from The products were stale and poorly presented, unfortunately would not recommend this company at all. Extremely pricey for the content too Suggest you make your form user friendly”

Helpful Report

Posted 4 years ago

“Ordered this afternoon tea after seeing it advertised on this morning. So disappointed. It was a present for my aunt who I haven’t seen during lockdown. Think the presentation is extremely poor, I could have just ordered a supermarket delivery! I thought I would give you a chance to reply before I leave a review . For the price charged I would expect a lot more thought and care put into the presentation. Please get back to me as soon as possible Company never replied”

Helpful Report

Posted 4 years ago

Hi Deborah, thank you for your review. Product quality and presentation is important to us and we are disappointed to hear that you were unhappy with your order. We can see that you have been in touch with our customer care team and this has now been resolved. We look forward to the opportunity to improve your experience with us in the future. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Kindest, Team C&S.

Posted 4 years ago

“I ordered a postable Lemon Drizzle Cake as a birthday cake including a birthday message. To cut a very long story short the cake arrived 3 days after the day I had specified. It was clear from the minute it was dispatched it would be late and all they did was suggest I try to contact DPD myself and sort it out. The cake arrived too late for the birthday and was described as “dry and quite solid” which is an achievement for lemon drizzle! The birthday message is a sticky label which the recipient struggled to find so don’t bother paying the extra £3.50 for that. I had never used the company before, and I will not be using them again. They refuse to refund me offering only the £6 delivery charge and a gift voucher (no use to me). The company needs to take a long hard look at themselves and get some training on Customer Service! Warning – don’t buy a wedding cake from them for heaven’s sake. It probably will not arrive on time for the wedding but they’ll say that’s ok DPD let them down. The one star is for the packaging which was very good.”

Helpful Report

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 18,106 reviews