Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,108 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery address was incorrect and there was no way for me to update in a timely manner. I tried to log a customer service query and it took over a month to get back to me. When they finally did reply I was told I could have £13 credit despite having paid £20 for the original purchase. I will never be using Cutter and Squidge again and will be recommending anyone else to avoid as well.”

Helpful Report

Posted 4 years ago

Hi Kylie, thank you for you review. I am sorry to hear that you are unhappy with your C&S experience. A member of the C&S Team responded to your initial request 24hours later to assist you. I am sorry if you had missed this. As your order was already out for delivery when you had sent your request, we were unfortunately unable to make any changes to the delivery address. I understand this was disappointing and hope that you will be able to place a new order with us in the future. Kindest, Team C&S.

Posted 4 years ago

“We've bought a few purchases from Cutter and Squidge, and have been happy with all but one delivery. We sent some scones to a dear friend who was just out of hospital and the scones arrived incredibly stale and inedible.Luckily we'd also sent her flowers.”

Helpful Report

Posted 4 years ago

Hi Angela, we are very disappointed to get this review from you as we bake our products fresh daily and make product quality a priority. Please can you kindly email us at hello@cutterandsquidge.com so we can try and rectify the issue. Kindest, Team C&S.

Posted 4 years ago

“Had 3 orders - 1 arrived in a hello kitty box which was not ordered, one arrived late and the other was fine.The biskies were much smaller than they looked. Wouldn't use again.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear your order didn’t match your expectations this time. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“The quality of taste that arrived was excellent and delicious but unfortunately the appearance is so poor that I have to give a low score for their service. Having enjoyed the cake I bought for her birthday, my sister returned the gesture to me for Christmas and sent some treats by mail. What arrived was half of what she was charged (12 instead of 24 arrived) and they looked nothing like the picture advertised. The selection was clearly limited when they packed it so they put in whatever they had. If you cannot supply what you have sold people, then don’t sell it. Mark it as unavailable or sold out. She then had 3 more orders to friends and colleagues which have also arrived incorrectly. One example is a mixed box of gingerbread which should have been gingerbread family, Christmas trees and snowflakes. It arrived as a jumble of trees, not even carefully packed and presented, and one gingerbread man. It’s fine to order if you don’t care what you get, you’ll enjoy the taste. But don’t order anything if you’ll be disappointed by what actually arrives, particularly if it’s a specific gift.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry to hear that items were missing from your order and you were unhappy with the presentation. We make product quality a priority so it was disappointing to have received this review. A member of the C&S team had been in contact with the your sister regarding this issue. We value our customers and have forwarded your review to our operations team as we value your feedback. I hope that you will be able to place a new order with us in the future. Kindest Team C&S.

Posted 4 years ago

“Unfortunately the cake was a total letdown, the unflavoured buttercream completely overpowered the salted caramel taste, they were 6 of us who tried the cake and not one of us liked it, it was absolutely horrible and was thrown away with over three quarters remaining”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry you were unhappy with the taste of your cake. We are an all natural bakery and don't use any artificial colours or flavours, bake our products fresh daily and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“It was on time but the taste of the cake was pretty bad.”

Helpful Report

Posted 4 years ago

Hi Semra, thank you for your review. We are sorry you were unhappy with the taste of your cake. We are an all natural bakery and don't use any artificial colours or flavours, bake our products fresh daily and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com regarding what part of the cake was not to your taste. Your feedback is valuable to us and helps our operations team. Kindest, Team C&S.

Posted 4 years ago

“I received the wrong cake. I emailed, rang, tried the chat bot and eventually had a response via email. I then had to follow up a further 3 times. It’s taken 16 days to resolve”

Helpful Report

Posted 4 years ago

Hi Laura, We are sorry to see that you received the personalisation was on the cake and it took so long to get back to you! Unfortunately, due to COVID 19 we have been running at a smaller number of staff and higher volumes which meant it has taken longer than our usual standard time to get back to you. As a small family run business we do appreciate your custom and cannot apologise enough for the mistake during packing and for the delay in customer service. I understand that we have now resolved the issue but sorry again for the mix up and delay. Team C&S

Posted 4 years ago

“Unfortunately the cake had not been baked properly and was still raw in the middle. The cake also had very little taste. I obtained a refund and would not purchase another cake based on the quality of this one and the very high price.”

Helpful Report

Posted 4 years ago

“I have spent £20 but never received my order, have sent numerous emails and am being ignored, such a shame as I have used before but unless my complaint is resolved, or even responded to (would be nice) I will never be using them again, neither will my work, family or friends.”

Helpful Report

Posted 4 years ago

“We received the cakes at 4.57 which was outside of the 1-4 delivery time frame which was a real disappointment considering it was already 5 days late. I never like to complain but the whole experience of the delivery has not been great as we originally expected it to arrive on Tuesday, then Thursday and then when it finally arrived on Sunday. We really were considering ordering a 4 tier cake from cutter and squidge for our wedding but the unreliable nature of the whole experience has just really put us off. I just wanted to provide the feedback to ensure you are aware of how we felt about the whole experience. Thanks, Sophia”

Helpful Report

Posted 4 years ago

Hi Sophia, We are very sorry to see you were unhappy with this process, this is not our intention. I wanted to reply back to explain the situation with the wedding cake samples and why there was a delay. Due to a change in design and packaging delay due to COVID 19 we informed all our customers that ordered for that week there would be a delay. My colleague Verity confirmed when they would be sent out in the end on Sunday. I understand the delivery was 54 minutes late due to heavy traffic on the roads that day. With our wedding cakes, we make sure that these are delivered on time with a separate service we provide for them. Again, I am sorry for the first experience you have had with us but as a small family run business we do appreciate your customer and have e-mailed you separately with an apology. kindest Team C&S

Posted 4 years ago

“Cake was damaged at the bottom and side.”

Helpful Report

Posted 4 years ago

“Just look at the feed of emails for this transaction. Took over a week to deliver for several errors on your part and systems. Customer services were helpful and refunded in full and gave me a voucher but not a great service to recommend. Hoping your better next time . Catherine”

Helpful Report

Posted 4 years ago

“Absolutely beautiful tasty cake. late delivery.”

Helpful Report

Posted 4 years ago

“Never actually received it. Paid for it. Poor customer service made it impossible to get in touch with anyone to make alternative plans after lockdown. No answer to calls, no response to emails. Would never recommend.”

Helpful Report

Posted 4 years ago

“Poor communication tracker sent did not update with delivery details and nobody available on the phone to chase the delivery details”

Helpful Report

Posted 4 years ago

Hi Cristina, Thank you for your review. Sorry to hear that you had an issue with your delivery tracking this is an uncommon issue. Thank you for bringing this to our attention. We use third party couriers such as parcel force and DPD who send tracking information with an ETA and you should also receive a text message. Kindly email us at hello@cutterandsquidge if you would like to discuss this matter further. Kindest, team C&S.

Posted 4 years ago

“HORRIBLE & DISAPPOINTING experience! 1) NOT RELIABLE - ordered cake for special event, however, was not delivered on requested date. 2) HEALTH & SAFETY CONCERNS - company suggested to re-delivery SAME cake after failed delivery 2 days after despite confirming that it is no longer safe for me to consume it as a pregnant woman. At the same time, refused to make a new cake. 3) FRAUDULENT - never received my cake - company refuses to refund money.”

Helpful Report

Posted 4 years ago

“Disappointed very small one mouthful and very expensive. My grandsons preferred the ones they made!”

Helpful Report

Posted 4 years ago

Hi Rosalyn, Thank you for your review. We are sorry your Halloween Brownie Bites didn’t match your expectations this time. We use all natural ingredients, bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Below average”

Helpful Report

Posted 4 years ago

Hi Balvinder, we are really disappointed to get this review, can you kindly e-mail us at hello@cutterandsquidge.com so we can rectify the issues. kindest Team C&S

Posted 4 years ago

“The sponge was too hard”

Helpful Report

Posted 4 years ago

“I e-mailed you regarding my query on the evening of the 29th October.. And had no response...”

Helpful Report

Posted 4 years ago

Hi Jane, We are sorry to hear you have not had a response, we are unable to locate any queries. Please can you kindly email us at hello@cutterand quidge.com so we can resolve the issue. We will also contact you aswell. kindest, team C&S

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 18,108 reviews