D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

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Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have an incredible shipping service”

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Posted 6 years ago

“Good service! I ordered two glasses with 2x1 promotion and they arrived in 4 days with a good packaging. The models fit great! I Will buy again for sure.”

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Posted 6 years ago

“Hice varios pedidos aprovechando el último 2x1 y tardó poquísimo en llegar, además los productos eran tal cual me los imaginaba por las fotos y creo que la calidad-precio es de lo mejor. Sin duda repetiré.”

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Posted 6 years ago

“The quality of the products is excellent.”

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Posted 6 years ago

“Terrible and cheap product. Wonky glasses, badly made. I emailed for a refund and sent photos of the problem,as requested. They told me they don't ever give money back, I have to pay for shipping the items back and then they investigate and replace the glasses. I spent £11 (tracked) sending the items back to get a refund so I'm out £46 for two pairs of glasses that I could have bought at the local market.”

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Posted 6 years ago

“very very very bad quality, sunglasses for 25€ that are worth 2€. the logo isnt made of metal”

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Posted 6 years ago

“Shipped within a week! Very well packed and comes with a nice case. Glasses are from good quality, especially for the price. I payed 42,- for 2 glasses, very good deal. I would recommend if you search for good cheap glasses :)”

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Posted 6 years ago

“Don't pay anything with this company, IT'S DROPSHIPPING ! All of the modele are F.A.K.E and made in China.”

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Posted 6 years ago

“Ordered when they offered the 2 for 1. After 2 weeks of waiting I wrote them and they told me that 1 pair of glasses are not in stock right now. They couldn‘t tell me when they will be available again. I canceled my order after 4 weeks waiting. Very bad customer service. Will not order again.”

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Posted 6 years ago

“Its been 20 days since I paid for my sunglasses, and still have not received a confirmation email... whatever the circumstance is it does not take 20 days to sort out a product and send an email”

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Posted 6 years ago

“Ordered two pairs of sunglasses when they had the 2 for 1 offer/promotion on. I didn't receive a confirmation that the order had been processed for about a week or so. Once my order processing confirmation came through, the sunglasses then shortly arrived after that! The sunglasses were very well packed and the quality for the price you pay is brilliant. They are very well packaged from the outer box to the sunglasses cases to the sunglasses themselves! Very nice attention to detail on the quality of the sunglasses and they are exactly like on the pictures. Anyone leaving negative reviews because they haven't "had confirmation and it's been a week since ordering" just needs to at least give it a few more days as the website even clearly states that order processing confirmation can take a little while and a bit longer when they run a promotion! Positive experience from someone that took advantage when they ran the 2 for 1 promotion and even delivery times weren't bad at all!”

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Posted 6 years ago

“THAY SENT A BAD CONDITION PRODUCT AND WHEN I SENT MAILS THAY NEVER ANSWERED VARY BAD COMPANY --------------DO NOT BUY -------------”

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Posted 6 years ago

“Falsch falsch falsch!!!! Wo ist mein Geld!!!!!!!!!!!”

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Posted 6 years ago

“The sunglasses I ordered look completely different compared to the website images. Poor quality product, they feel cheap. They don't refund the full order price when returning it.”

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Posted 6 years ago

“After purchase, no further updates. After weeks still no glassen or message back from support. Avoid this company!! Hopefully my credit card company will be able to retrieve the money.”

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Posted 6 years ago

“also i purchased sunglasses one week ago and i havent received any confirmation or nothing! i doubt to get anything”

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Posted 6 years ago

“No shipping information over week since purchased. Looking these reviews I have very little hope on the quality of service. Anyone reading this, a tip would be to report then on instagram that the company is a scam. They rely heavily on sponsored ads on IG so that will make them pull their socks up!”

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Posted 6 years ago

“Non mi sono arrivati gli occhiali che ho ordinato, non riesco a mettermi in contatto con Dr Franklin! Non acquistate in questo sito!”

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Posted 6 years ago

“I ordered new sunglasses but they only delivered the box and the case. No sunglasses, I tried to get in contact with D.Franklin about this but they haven't replied.”

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Posted 6 years ago

“Shitty quality. As I sent it back they didn't return me the money, cause the package '' magically dissappeard'' on the way. Yeah.”

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Posted 6 years ago

D.Franklin is rated 1.9 based on 344 reviews