D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 346 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of TR90 pink tinted sunglasses and I love them. They’re flexible, they fit perfectly and they function well. They looked exactly like the photos when they came. Delivery to the UK took 9 working days, which was before the estimated delivery date. The only problem i’ve had was that the press-stud on the case that it came with broke after 10 minutes, which was disappointing.”

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Posted 6 years ago

“I purchased two pairs of glasses four days ago, and I’m still waiting for a simple confirmation email. I think it’s a scam”

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Posted 6 years ago

“I order , after one week no product received or even departed from the fabric , that is crazy , very bad customer care”

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Posted 6 years ago

“Hallo, ich habe Schuhe bei D. Franklin bestellt. Leider passen sie mir nicht und ich wollte sie retourschicken. Ich hab drei Mal eine Mail hingeschickt und nachgefragt wie das genau funktioniert und ob es ein Retourettikett gibt. Ich hab jedes mal die selbe Nachricht bekommen mit einen Link auf die HP und das ganze nach über eine Woche!! Man kann die Ware aber nur 2 Wochen danach retourschicken. Und, ich musste über 3 Wochen auf die Schuhe warten die dann in einen komplett kaputten Karton kamen! Ich werde nie wieder dort bestellen!”

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Posted 6 years ago

“Tying to get hold of there customer service is hard when living in the uk not even a contact number all email and still don’t get a response ? Where the customer services for your paying customers”

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Posted 6 years ago

“Keine Antwort auf E-Mails No answer of email after buy”

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Posted 6 years ago

“Good quality for the price you pay. Delivery time has left me impressed. I recommend it.”

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Posted 6 years ago

“Does basically nothing against the sun. Im blinded in Norway”

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Posted 6 years ago

“Encantada con los productos D. Franklin!! Calidad y precio inmejorable! Volveré a comprar sin duda alguna 🥰”

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Posted 6 years ago

“Me encantan los modelos y la atención que prestan”

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Posted 6 years ago

“Hasta ahora todo bien. Todo llegó en tiempo y forma.”

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Posted 6 years ago

“Entrega muy rápida, en menos de 48 horas desde la compra.”

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Posted 6 years ago

“¡Me encantan sus gafas! Muy buen servicio”

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Posted 6 years ago

“Muy buena calidad del producto, rápido servicio de entrega y atención al cliente. Repetiré! 👏”

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Posted 6 years ago

“Envío siempre muy rápido y llega todo en perfecto estado! Calidad muy buena para su precio :)”

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Posted 6 years ago

“I love all your products. especially his sunglasses. Fast service and no problems.”

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Posted 6 years ago

“High cuality sunglasess. I Love them!!”

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Posted 6 years ago

“I have bought sunglasess and clothes. I'm very happy with my purchase. I'm sure I will repeat!”

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Posted 6 years ago

“Compre unas gafas hace un par de semanas. Excelente relación calidad precio. Entrega en el plazo indicado. Después de la experiencia volveré a comprar seguro.”

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Posted 6 years ago

“Servicio inmejorable, puntuales en las entregas.”

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Posted 6 years ago

D.Franklin is rated 1.9 based on 346 reviews