D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed in my experience!! I bought 2 pairs of sunglasses over a month ago and still have not received them! After trying to reconcile my issue, the support team rarely gets back to me and most of the time its an auto-response in a foreign language! Still haven't received them... Probably lost my $90 :(”

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Posted 4 years ago

“Fraud company. Ordered 2 months ago. Never showed. Terrible communication. Terrible customer service. Terrible everything!”

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Posted 4 years ago

“Returns to Spain, why? 12 EUR Shipping Can not recommend it.”

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Posted 5 years ago

“never have such return experience before... As a costumer I got the feeling that they not really trust me and that I am in debt, due I have to send them two times many pictures of the damage glasses with the response that the transport is to blame. After discussions that I don't want 20% discount for my next order rather I prefer a return or refund. They will proceed the replace in condition that I have to guarantee that the old product can't be used anymore. I have to destroy it and send them pictures to prove it. To sum up: It needs many mails and many pictures and you are forced to destroy to get a replace.”

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Posted 5 years ago

“This company is fraud! Do not buy any stuff from this thiefs!”

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Posted 5 years ago

“Seen them advertise on Instagram for a 2 for 1 special. Ordered two pairs of sunglasses 4 weeks ago and still not received them. Not had any reply to emails.”

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Posted 5 years ago

“I waited a long time for the ordered shoes, about a month, they sent it unregistered mail, fortunately they did not get lost. But... it had a very unpleasant smell, it was smaller in size, the color was not as shown, the price of shipping costs and the goods added up was higher, maybe they think I would probably not notice that... And the price for this "quality" it's realy to big... Not recomended!!!”

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Posted 5 years ago

“I placed my order from Ireland on the 14th of April and received it on the 28th. I anxious while waiting because I have seen so many mixed reviews. From what I can gather, the delays are due to the courier services and the way they have prioritised the deliverys. The order set out from Spain through Spring GDS it was transferred to Postnl and then onto An Post in Ireland. Postnl use various different couriers within different countries. I recommend for products that did not arriving to contact the last courier service it was tracked by, if the packages have not arrived. Over all I was very happy with the products but I would recommend that D Franklin look into delivery methods to help customers with their order who have become lost in transit.”

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Posted 5 years ago

“Don't order anything from here! They took my money, I never received an order!”

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Posted 5 years ago

“I ordered 3 times and every time, everything was very good and i am very happy with all i received! Thank you!”

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Posted 5 years ago

“Ordered two pairs of sunglasses 992, received them in about a week (I'm in France). They are sturdy, came well packed and with a cute bag and a cleaning cloth each. All in all, I'm happy with my new sunglasses!”

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Posted 5 years ago

“Diiiiiiiiiiiiiie!!!”

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Posted 5 years ago

“I was afraid that something would go wrong with the order after looking at the D.Franklin reviews, but I took the chance and turned out great. The shoes came after around a week or so, and I live in the Netherlands. The shoes fit & look good (and like the pictures). They do fit somewhat small (like other reviews said), so it is probably recommendable to buy one size larger dan usual However I chose to get updated about Asendia shipping/tracking updates (the postal service), but this stopped after only one message. Also the return method (for the Netherlands atleast) could be easier and cheaper in my opinion.”

Helpful Report

Posted 5 years ago

“The shipping was incredible long! As the shoes finally arrived, I already informed the PayPal buyer protection to get my money back. The shoes were in EU41 but felt like EU39, way too small! I sent them back and payed a lot for shipping. Still waiting for my money, no answer yet from PayPal, and the eMail-adress from D.Franklin is fake (sending failed, „user unknown“). Very bad idea to purchase stuff here :(”

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Posted 5 years ago

“In their general conditions, they first state that this: "All prices shown are final prices, expressly including the Value Added Tax (VAT) in those cases that apply, notwithstanding that the user will at all times have detailed information of the price of the product." This for me and probably for every customer is enough insurance that there will be no further costs than the actual price and the shipping costs. IF that would be the case then, of course, i thought they would inform me. Unfortunately, that was not the case. I ended up paying 27.10 swiss francs (approximately 23 euros) for custom taxes (which they also state - almost at the end of their general conditions - that they won't come up with these fees. When i advised them to either put that in front of the "All prices shown are final prices..." and that they should obviously warn to customers before they purchase anything they said "All it's indicated on the website to the known of our customer" This may be the case but hidden in the general conditions way after "All prices shown are the final prices...". So i ended up paying for 4 sunglasses 120 swiss francs (about 110 Euros) for their 2x1 deal. Proper rip-off, especially because the quality of the sunglasses are about the same quality as the ones you can purchase on your holidays at the beach. Therefore i would recommend everyone NOT to purchase anything from this site.”

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Posted 5 years ago

“I saw D.Franklin in an instagram ad, saw boots that was on sale. Ordered it, after a week I started to worry if I will get the boots or not. Started to look at the views here, of course I got freak out because there are a lot of review of people not getting their sunglasses. My boots arrived 2 weeks later (in Hungary) after ordering. The boots are just like the picture, only problem: it is small in front. I need to break the front, because the shoes aren't small. Didn't hurt my heel, just the front.”

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Posted 5 years ago

“Horrible quality of shoes, the broke instantly after first try.”

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Posted 5 years ago

“This website sucks! Don’t order anything from here. Ordered glasses a long time ago and still haven’t received them. Says they have been in NYC since Jan 6.”

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Posted 5 years ago

“Exactly what I ordered my boots are in a super high condition wow I’m so happy thank you so much @dfranklin My order arrived soon as expected I highly recommend you 💪🏾🙌🏾”

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Posted 5 years ago

“The Color isn't the same from the picture at the website! Return costs will be assumed by the customer!!! 15€ for that! Never ever again!”

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Posted 5 years ago

D.Franklin is rated 1.9 based on 344 reviews