D.Franklin Reviews

Name: D.Franklin
Rating: 1.83

1.8 Rating 358 Reviews

20 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.8

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited a long time for the ordered shoes, about a month, they sent it unregistered mail, fortunately they did not get lost. But... it had a very unpleasant smell, it was smaller in size, the color was not as shown, the price of shipping costs and the goods added up was higher, maybe they think I would probably not notice that... And the price for this "quality" it's realy to big... Not recomended!!!”

Helpful Report

Posted 5 years ago

“I placed my order from Ireland on the 14th of April and received it on the 28th. I anxious while waiting because I have seen so many mixed reviews. From what I can gather, the delays are due to the courier services and the way they have prioritised the deliverys. The order set out from Spain through Spring GDS it was transferred to Postnl and then onto An Post in Ireland. Postnl use various different couriers within different countries. I recommend for products that did not arriving to contact the last courier service it was tracked by, if the packages have not arrived. Over all I was very happy with the products but I would recommend that D Franklin look into delivery methods to help customers with their order who have become lost in transit.”

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Posted 5 years ago

“Don't order anything from here! They took my money, I never received an order!”

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Posted 5 years ago

“I ordered 3 times and every time, everything was very good and i am very happy with all i received! Thank you!”

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Posted 5 years ago

“Ordered two pairs of sunglasses 992, received them in about a week (I'm in France). They are sturdy, came well packed and with a cute bag and a cleaning cloth each. All in all, I'm happy with my new sunglasses!”

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Posted 5 years ago

“Diiiiiiiiiiiiiie!!!”

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Posted 5 years ago

“I was afraid that something would go wrong with the order after looking at the D.Franklin reviews, but I took the chance and turned out great. The shoes came after around a week or so, and I live in the Netherlands. The shoes fit & look good (and like the pictures). They do fit somewhat small (like other reviews said), so it is probably recommendable to buy one size larger dan usual However I chose to get updated about Asendia shipping/tracking updates (the postal service), but this stopped after only one message. Also the return method (for the Netherlands atleast) could be easier and cheaper in my opinion.”

Helpful Report

Posted 6 years ago

“The shipping was incredible long! As the shoes finally arrived, I already informed the PayPal buyer protection to get my money back. The shoes were in EU41 but felt like EU39, way too small! I sent them back and payed a lot for shipping. Still waiting for my money, no answer yet from PayPal, and the eMail-adress from D.Franklin is fake (sending failed, „user unknown“). Very bad idea to purchase stuff here :(”

Helpful Report

Posted 6 years ago

“In their general conditions, they first state that this: "All prices shown are final prices, expressly including the Value Added Tax (VAT) in those cases that apply, notwithstanding that the user will at all times have detailed information of the price of the product." This for me and probably for every customer is enough insurance that there will be no further costs than the actual price and the shipping costs. IF that would be the case then, of course, i thought they would inform me. Unfortunately, that was not the case. I ended up paying 27.10 swiss francs (approximately 23 euros) for custom taxes (which they also state - almost at the end of their general conditions - that they won't come up with these fees. When i advised them to either put that in front of the "All prices shown are final prices..." and that they should obviously warn to customers before they purchase anything they said "All it's indicated on the website to the known of our customer" This may be the case but hidden in the general conditions way after "All prices shown are the final prices...". So i ended up paying for 4 sunglasses 120 swiss francs (about 110 Euros) for their 2x1 deal. Proper rip-off, especially because the quality of the sunglasses are about the same quality as the ones you can purchase on your holidays at the beach. Therefore i would recommend everyone NOT to purchase anything from this site.”

Helpful Report

Posted 6 years ago

“I saw D.Franklin in an instagram ad, saw boots that was on sale. Ordered it, after a week I started to worry if I will get the boots or not. Started to look at the views here, of course I got freak out because there are a lot of review of people not getting their sunglasses. My boots arrived 2 weeks later (in Hungary) after ordering. The boots are just like the picture, only problem: it is small in front. I need to break the front, because the shoes aren't small. Didn't hurt my heel, just the front.”

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Posted 6 years ago

“Horrible quality of shoes, the broke instantly after first try.”

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Posted 6 years ago

“This website sucks! Don’t order anything from here. Ordered glasses a long time ago and still haven’t received them. Says they have been in NYC since Jan 6.”

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Posted 6 years ago

“Exactly what I ordered my boots are in a super high condition wow I’m so happy thank you so much @dfranklin My order arrived soon as expected I highly recommend you 💪🏾🙌🏾”

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Posted 6 years ago

“The Color isn't the same from the picture at the website! Return costs will be assumed by the customer!!! 15€ for that! Never ever again!”

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Posted 6 years ago

“Bought sunglasses, payed and never received. Customer service is the worst I ever seen! Such a disappointment! Payed 40€ for sunglasses I never received. I am feeling totally frustrated and angry. Already sent several emails, and the only think they do is to blame Seur (the delivery company) which by the way is even worse.”

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Posted 6 years ago

“I have ordered Nordic boots and even I was suspicious because of the reviews I have read, the boots are great. Shipping was also rather fast (20 days to Croatia) and the size is perfect. Great product, thank you D. Franklin”

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Posted 6 years ago

“Bought an Item, payed and never recieved. Customer service is the worst I ever seen! Such a disappointment! Payed 50€ for boots I never recieved. Never got my money back because they claim my pacakage is sent, and even if it were, they never tried to find it. Now I had to involve PayPal in hope to recieve my money back!”

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Posted 6 years ago

“I send the shoes back because they dont fit. This was 2 months ago and i didnt get my money back sice now.”

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Posted 6 years ago

“Found the brand in an advertisement in instagram. Really liked the boots there and ordered one pair of Nordic fur Black. The customer service team were really helpful when my tracking number was not active and gave me an active one. The boots came this morning and are PERFECT!!! Will definitely order from them a second time!”

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Posted 6 years ago

“The items I bought were to small and low quality for the price I paid, I want a refund but they ask me to pay the shipment that is pretty expensive from my country. They are a total fraud.”

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Posted 6 years ago

D.Franklin is rated 1.8 based on 358 reviews