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DHgate.com Reviews

1.4 Rating 986 Reviews
8 %
of reviewers recommend DHgate.com
1.4
Based on 986 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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DHgate.com 1 star review on 6th October 2024
Angelina Slover
DHgate.com 1 star review on 1st January 2024
Anonymous
DHgate.com 1 star review on 26th October 2023
Jordan
DHgate.com 1 star review on 26th October 2023
Jordan
DHgate.com 1 star review on 7th November 2022
Saraj
DHgate.com 1 star review on 9th October 2022
Kcathey33
DHgate.com 1 star review on 1st August 2022
Dawn Maguire
61
Anonymous
Anonymous  // 01/01/2019
Yep, what everyone else is saying. Shipping says "it shipped", but somehow after a month and half, USPS has still not received the package, so basically it's gone. They don't respond to disputes and based in China you're probably not seeing that money again. What a bunch of scumbags to keep taking orders if they have no intention of fulfilling them.
Helpful Report
Posted 4 years ago
I have proof of a provider who is a scammer, be very careful not to lose money, do not make a refund and do not receive the product, take care of your money
Helpful Report
Posted 4 years ago
This dhgate site allows any scammers on their site to sell fake or non existing merchandise and then ships a supposedly order to a another address which is clearly not yours which is listed on your account on the site. This way you never get the non existing product you thought you ordered and a refund is tied up in a resolution case that is never resolved from a fake seller who’s fake store is no longer listed on the site. DO NOT ORDER ANYTHING FROM DHGATE! DO NOT ORDER ANYTHING FROM DHGATE! DO NOT ORDER ANYTHING FROM DHGATE! DO NOT ORDER ANYTHING FROM DHGATE! DO NOT ORDER ANYTHING FROM DHGATE! DO NOT ORDER ANYTHING FROM DHGATE! DO NOT ORDER ANYTHING FROM DHGATE! DO NOT ORDER ANYTHING FROM DHGATE DO NOT ORDER ANYTHING FROM DHGATE!!
Helpful Report
Posted 4 years ago
They claimed that they shipped off my parcel ( masks to protect me from corona ) it’s a lie and fraud . A scam and dhsgates website isn’t responding!! I can’t even get to upload more proof . They refuse to reimburse me . Bunch of crooks .
Helpful Report
Posted 4 years ago
Paid in full for item, never received item. Emailed DHgate, who said here’s tracking number , basically find it yourself! Didn’t work, got in touch either them several times again, no reply. It’s a scam! DO Not use this company
Helpful Report
Posted 4 years ago
Biggest rip-off website ever please do not order from these people you will never get your product but yet they will take your money immediately and if you get a product at all it won't be the one you
Helpful Report
Posted 4 years ago
Not great, slow delivery.
Helpful Report
Posted 4 years ago
I ordered 6 boxes of shoes before the pandemic. Then my credit card was hacked, and I keep getting the run a round with emails, that's even if they reply at all. Either give me the product or my money. Will never buy from them again....EVER!
Helpful Report
Posted 4 years ago
Never received my order, there's no way to open a refund request and the seller woudn't answer my e-mail... I will have to challenge the transaction qith my credit card to try and get my money back. Will never buy from this website again.
Helpful Report
Posted 4 years ago
Dhgate toke 230,50 euro from me , charged double for 4 orders , as the site kept asking me to pay .. than I found ot it whas payed double .. never got my money back , never receved orders
Helpful Report
Posted 4 years ago
I ordered a custom St. Louis Battlehawks Jersey. They said it shipped and even provided a tracking number that isn’t working. DHgate is nothing more than a steal your money scam. I have sent countless emails to them, with one response. They expect me to log in to the account. I told them it wouldn’t allow me to do that. I sent copies of my order and the tracking number that they provided, which should have been plenty for them to find out when my order is. All I am asking for is that the jersey I paid for be sent to me or, refund my money. I wouldn’t suggest that anyone do business with these scam artists. The Covid19 excuse doesn’t apply because they claimed it was shipped and should have arrived to me 2 months ago. Today’s date is 4/30/2020. Refund or Jersey...make up your mind.
Helpful Report
Posted 4 years ago
Don't shop with DHgate!!!! Believe me! If you do, good luck!! Scumbag company!!!
Helpful Report
Posted 4 years ago
My order never come . Open dispute with proof order stop in Atlanta where is 110 miles from shipping address . Both seller and DHgate want me to contact their logistic company and closed dispute case . DHgate is scam website with no customer service phone number . The phone show on credit card statement is never work . Stay away from this Chinese company. It's Scam .
Helpful Report
Posted 4 years ago
Paid in full! Where is my purchase? They gave me a tracking no, really, you sent it you track it ! No reply. Do not buy from this company! It’s a scam! They do not reply to any e mails , just bombard you with rubbish!
Helpful Report
Posted 4 years ago
Sneakers arrived 6 weeks after order placed. No return invoice was enclosed in box. Returned item because the shoes looked nothing like what we ordered. Do not expect any money from the company as a result of the return because the cost of tracking parcel was more than the shoes cost. Since the parcel had to pass thru many hands, believe they will be confiscated by an unscrupulous individual. Do not advise ordering anything online from DHGate.
Helpful Report
Posted 4 years ago
DH Gate stole my credit card information and I had to have my card shut down. They shipped me out an incomplete product that was unusable and did nothing to resolve it. TOTAL SCAM SITE BEWARE.
Helpful Report
Posted 4 years ago
Order an item, didn’t receive it and the seller won’t return my message or give my money back. Contacted customer service and they said they help if the seller is not cooperating. Therefore I lost £50 and didn’t even receive the item
Helpful Report
Posted 4 years ago
Ordering thing from America not only takes 1-3 months but your lucky if you even get your product, most likely your product is shipped to another address other than what you provided. Getting your money back is almost impossible as your dispute starts after a certain amount of time and your product profile will disappear during that time. Sellers will never respond as they need to take a page out of Amazons book of ethics. Here is a short video of how they get people to buy, they show you people from around the world buying the product your interested in however when the item is sold out and your doing a dispute / weeks later they still show people buying it
Helpful Report
Posted 4 years ago
My order,never arrived,message the seller that said she would resend. Trying to contact them for me personally has been a night mare...Now on my account it says that I’ve never ordered,and never received of set messages....I would not recommend buying from this company. This is my personal experience
Helpful Report
Posted 4 years ago
DO NOT USE THIS SITE! THE COMPANY PROTECTS THE FAKE SELLERS AND DO NOT COMPLY WITH THERE OWN WRITTEN POLICIES. HAD TO OPEN A DISPUTE WITH MY CREDIT CARD COMPANY TO GET MY FUNDS BACK. THE SELLERS ON THE SITE LIE ABOUT SHIPPING OUT PRODUCTS WITH FAKE TRACKING NUMBERS AND THEN CHANGE THE TRACKING NUMBER LATER ON. DO NOT USE THIS SITE
Helpful Report
Posted 4 years ago
DHgate.com is rated 1.4 based on 986 reviews