DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 986 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a sham website with sham sellers .”

Helpful Report

Posted 5 years ago

“Due to school closures, I was unable to receive my package since it was being delivered to my college dorm room. My school sent back packages because we are not allowed to go to the school to get anything and because they are unsure when we will be back. After trying to contact my seller 4 times, with no response back, I was informed by the DHGate team that my dispute was being closed due to insufficient information. I told them multiple times that I was unable to get the package and that my dorm was sending it back, yet they said to get the package from the dorm and to send pictures of my package to them. Obviously they werent reading emails or truly caring about their customers.”

Helpful Report

Posted 5 years ago

“the watch that I paid over $320.00 for arrived damaged and non-working. The seller offered me one cent for compensation and I appealed to DH Gate to return the item and replacement. DH Gate found for me $20 as a substitute for the watch! I have to agree with other reviews of DH Gate, these peopleare a bunch of crooks! I do not advise anyone t deal with DH Gate!”

Helpful Report

Posted 5 years ago

“I am someone who reads reviews on any site that looks like it might be sketchy and, this is one of those times... Just like the old adage goes “if it seems too good to be true, it is!” I’m thankful I read these reviews before I became a “victim” of this site. I was about to purchase five of the same guitar. It is normally a guitar that sells (used) around $1,200-1,600 and new for $3,000+. They have it listed at a 10th of that price. I almost gave in and bought several of them because the price seemed “too good to be true”. I truly feel for everyone who have sent money and not gotten it back (yet). I have been in your shoes and bought a dvd set for my wife online for $60, only to have $16k (yes $16,000) taken from my bank account, from one of these sketch ball sites. The only thing we’re really able to do is, post reviews like these, to help keep someone else from making the same mistake!! Best of luck to everyone and don’t give up, you’ll get your money back EVENTUALLY!!!”

Helpful Report

Posted 5 years ago

“Chinese scam site , don't say I didn't warn you.”

Helpful Report

Posted 5 years ago

“Wish I had read reviews before placing order. My son spent his Birthday Money ordering on here and we still haven't recieved anything. They keep trcking it and saying it's on its way. £80 wasted and customer service is just a robot no help whats so ever. It doesn't even deserve the 1 star I had to give it just to leave this review.”

Helpful Report

Posted 5 years ago

“I wanted a iPhone xmax clone. I received it after some time. I paid 101.00 & constantly ask for a refund. They finally sent it. Only thing u can do is talk. Fake apps & you can't even download play store. Do not get this phone you will spend more money ending up buying another from somewhere else!”

Helpful Report

Posted 5 years ago

“I ordered N95 masks and they were delivered to San Francisco when I’m in NY. I try and contact seller and I notice they sent me a message through DHGate, instead of sending me an email, stating they no longer have the N95 masks so they sent different masks without my consent! They should have waited for confirmation from me instead of sending masks I did not want nor did I receive! I try and dispute the order and get a refund but that looks like it’s impossible! I will never order from DHGate again nor would I refer them to anyone else!”

Helpful Report

Posted 5 years ago

“I ordered a guitar case in February. The seller apparently shipped the case. I was given a tracking number anyway. Whether this tracking number was ligit or not I don’t. The case was not able to be delivered and was returned, so the seller CANCELED the order. The Seller instructed me to file a dispute with DHGate and I would get a refund. However, when I tried to make a dispute claim with DHGate, that page won’t open the window for me to click on to start the dispute. DHGate Customer Service page provides a menu of computer generated responses that are totally useless! I have used DHGate in the past, but I will not use them in the future. This company has absolutely no concern with my order failure or giving me my money back.”

Helpful Report

Posted 5 years ago

“Nothing on the site worked. Very shady!!”

Helpful Report

Posted 5 years ago

“Such a scam I always check review before buying and i am happy how they have lost a client and many more like me who wont buy and get cheated thanks guys for all ur review. Chinese scam”

Helpful Report

Posted 5 years ago

“The dress that arrived is not the dress advertised; wrong color, wrong fabric, wrong length. This is a very poor knock-off of the advertised dress.”

Helpful Report

Posted 5 years ago

“This is the garbage seller telling me that if I do not apologize for telling them what Garbage sellers they are they will not resolve my issue. I have requested a refund 11 different times with anyone from DH Gate that I could speak to. They give you the run-around stating that they cannot cancel an order or refund money. You have to do get the Seller to agree. Fine. I asked nicely, after 2.5 weeks went by with no update on my order. . Then... Global Viral Crisis broke out and I requested that my order be cancelled as I do not with for any out of Country shipments to come during these uncertain times. No answer. Got told your dress is fine. .. Then asked when can I expect my order as my wedding is SOON. Been 2 months and NO shipment details. Not even an update on whether they finished the garment or not. Now it's WW3 between me and this shitty seller, who thinks stealing $100s of dollars from an American is a game.”

Helpful Report

Posted 5 years ago

“Total freakin scam!! Placed an order, went back to check the status and it said it was cancelled because of no payment. Went to look at my credit card statement and found where I was charged. I was also charged for over $600 for a gaming store not even a week after I made the purchase with DHgate.”

Helpful Report

Posted 5 years ago

“scaaaaaaaaaaaaaaaaaaaaaaaaaaam scaaaaaaaaaaaaaaaaaaaaaamm scaaaaaaaaaaaaaaaaaaaammmmm sccccccccaaaaaaammmmmmm site, please don't ever buy anything on this site.”

Helpful Report

Posted 5 years ago

“Ordered item never arrived. Still waiting for refund 3 months later. Don't trust Google reviews either, they are only after profits, not protecting costumers.”

Helpful Report

Posted 5 years ago

“this is a scam no need to write a paragraph just use common sense theryle rating is a 1.46 out of 5 stars come on”

Helpful Report

Posted 5 years ago

“Bunch of f&#@n scammers!!!!!”

Helpful Report

Posted 5 years ago

“A scam Chinese company only steal your money. Stay away from this company, there is no customer service email or telephone number. Save your money, they are there to rob your money online. I made 3 purchases in February 2020, never received any merchandise. And can't contact them for refund.”

Helpful Report

Posted 5 years ago

“Don’t buy anything from this app. I ordered something 2 months ago & still haven’t gotten it. You’re welcome”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 986 reviews