DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 987 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put a purchase into dispute because the supplier didn't supply everything stated and got a small refund, even though DHgate stated on 5 occasions that I would get a full refund, just be very wary that DHgate is not the same as Aliexpress and look after the seller and not the buyer”

Helpful Report

Posted 5 years ago

“Hi, this is my order number 3186442492. I purchased a slipper from him then I contacted him cause he took long time to ship the item so he told me he cant send the item within the time and told me to request a refund so I did it and purchased the same slipper from other seller. After 6 days of the refund request he refused it !! When I contact the DHgate item they told me to send him please write "I agree to refund you $41.99 amount on this order 3186442492” but he said he will not refund me !!!!!! He asked me to request a refund and now after I purchased the same item from other seller he told me he will not refund me !!!!!. Today he told me he cant cancel the order and I must ask the customer service to cancel it !!!!!!!! The seller is asking me to contact the customer service and the customer service is asking me to contact the seller !!! After contacting the customer service for the 4th time they said they cant do anything for me even if the seller is cheating me !!!!!!!!! I guarantee there answer here will be sorry, we follow the refund request rules or send us an email even though I contacted them 4 times for this case. Stay away from this site”

Helpful Report

Posted 5 years ago

“I would give it a zero. I have been waiting 2 months and still have not received my product. No response to 3 emails. Product has not even been shipped. This is a crooked Chinese operation. Don't order from them. This is a scam.”

Helpful Report

Posted 5 years ago

“Totally scam. Don’t do it. Take you’re money but never send it. So disappointed with you DHgate. Glad I didn’t spend more than $35.”

Helpful Report

Posted 5 years ago

“I bought over 200$ worth of stuff and paid for fast shipping...they didn't even ship the items...just took my money and said thank you”

Helpful Report

Posted 5 years ago

“I bought a bag on this website on the 3rd of January and they took my money. They sent me an email on the 1st of March saying my product was no longer available. They told me to cancel my order and they wont be sending me anything. I emailed them numerous times and was obviously speaking to a computer because i was getting the same email back everytime. It wont let me cancel my order and get a refund this website is a total scam. Would never use or recommend to anyone. Dhgate customer service was also a computer very unhelp. Good scam but they got me good.”

Helpful Report

Posted 5 years ago

“I placed an order, they took my money and now the seller is refusing to ship because “I did not choose the “option””. I actually DID choose “the option”, which was not an option, only one choice. The seller is telling me I have to cancel the order and choose “I don’t want it” as my reason. I cancelled the order and chose “seller can’t provide quantity / items”. Now the seller is refusing my refund. The seller did not contact me to say there was a problem until 6 weeks after I placed the order. This is a clunky portal at best, and from what I can tell the items for sale probably don’t exist. Very disappointed.”

Helpful Report

Posted 5 years ago

“Paid money but don’t receive an item”

Helpful Report

Posted 5 years ago

“DO NOT EVER ORDER FROM THIS COMPANY!!!!! THEY ARE SCAMMERS AND THEY WILL NOT SHIP YOUR ORDER BUT WILL TAKE YOUR MONEY! I’ve contacted the Better Business Bureau and my Credit Card Company THEY ARE THIEVES”

Helpful Report

Posted 5 years ago

“I ordered a dress from this company in January in 1 day it will be march, I still haven't received my dress. I've gotten many excuses like " we are off 15 days for our holiday." Then theres " I'm urging the factory to finish and ship your dress." I've tried my hardest to get a refund and nothing. Every time I ask to receive the link to get my refund I am told that I have to wait 1hr then 4hrs then 1day or 2 days. This place is a scam do not buy anything.”

Helpful Report

Posted 5 years ago

“I was very disappointed to receive an email saying that all my orders have been cancelled. Due to verification payment failure Which I did not understand I contacted my bank and they said it was fine and had gone through. However there was a link on my account suggesting I should press a button which asked for a photograph of my credit card a copy of my bank statement and last 4 digits of my credit card. No one would ever do that I would never ever had such information over. I want a refund for larger items that had been cancelled and will not be using them again. Honestly it sounds like a scam.”

Helpful Report

Posted 5 years ago

“No response from seller after 4 messages, Customer Service run by Bots that can do nothing. Now I will have to wait a month to see if seller has sent the correct item, if not I will send it back to China at my expense and spend weeks no doubt chasing my refund, if I ever get it! I would never use this site again, and I advise everyone not to use it. Amazon is a million times better.”

Helpful Report

Posted 5 years ago

“I purchased a dress from this company. The sleeves were so small that I could not wear the dress. There was no measurement for the sleeves. After many frustrating attempts with there supposed customer service I was told I was able to return the dress at my expense. What a joke, it cost twice what the dress cost to return. $209.00. When I tried to email them to tell them about this, my emails were blocked. I will be reporting them to the Netter Business Bureau. This is false advertising. Customer satisfaction guaranteed, that's a joke with this company. Buyers beware. You to will be scammed.”

Helpful Report

Posted 5 years ago

“I would suggest buying from DHgate , the company is in China . Its likely a fraud or scam , you would definately lose your money of what you paid for . You won't even get your order in the mail I've never bought from the company and would not recommend I bought from an online business called - wish.com I was a bit weary of buying from a business that ships items from China I was lucky to get my parcel in the mail Daryl S , Canada 😳”

Helpful Report

Posted 5 years ago

“BEWARE! difficult refunds and returns if you receive defective items! extremely difficult and the worst thing is the dispute representative is terrible at handling such case. They even advised me to take the partial refunds and keep the defective items instead of returning the order and claiming a full refund. very disappointing!”

Helpful Report

Posted 5 years ago

“WARNING!! I would not purchase anything from this company! Product quality is more than poor. Customer service more than poor you will Not get any response or even a refund of your money. They will sell you stolen phones that you can't use and you will be out of your money! No matter how many emails you send. They will send you empty packages or even send it to the wrong address. They are a bunch of THIEFS and Crooks! DO NOT WAIST YOUR HARD EARNED MONEY ON THIS WEBSITE!”

Helpful Report

Posted 5 years ago

“Scam!! Don't use them. They take your money then don't send the items. Been waiting 5 weeks. They won't give you your money back either. Do not order from them!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Seller sent garbage. Dhgate did nothing when requested assistance. Seller changed company name. Dhgate never returned response for assistance.app crashes phone now.”

Helpful Report

Posted 5 years ago

“Don't order from DHGATE. Take your money and item doesn't ship. It's impossible to get your money back unless you dispute it on a credit card.”

Helpful Report

Posted 5 years ago

“Takes over a month to receive items. When you have an issue DHgate says to contact seller. When doing so sellers NEVER respond or it says seller is not longer on this site. Dont ever expect to get a response from ANYONE on this site. I do not recommend.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 987 reviews