“I would suggest buying from DHgate , the company is in China .
Its likely a fraud or scam , you would definately lose your money of what you paid for .
You won't even get your order in the mail
I've never bought from the
company and would not recommend
I bought from an online business called - wish.com
I was a bit weary of buying
from a business that ships items from China
I was lucky to get my parcel in the mail
Daryl S , Canada 😳”
“BEWARE! difficult refunds and returns if you receive defective items! extremely difficult and the worst thing is the dispute representative is terrible at handling such case. They even advised me to take the partial refunds and keep the defective items instead of returning the order and claiming a full refund. very disappointing!”
“WARNING!! I would not purchase anything from this company! Product quality is more than poor. Customer service more than poor you will Not get any response or even a refund of your money. They will sell you stolen phones that you can't use and you will be out of your money! No matter how many emails you send. They will send you empty packages or even send it to the wrong address. They are a bunch of THIEFS and Crooks! DO NOT WAIST YOUR HARD EARNED MONEY ON THIS WEBSITE!”
“Scam!! Don't use them. They take your money then don't send the items. Been waiting 5 weeks. They won't give you your money back either. Do not order from them!!!!!!!!!”
“Seller sent garbage. Dhgate did nothing when requested assistance. Seller changed company name. Dhgate never returned response for assistance.app crashes phone now.”
“Takes over a month to receive items. When you have an issue DHgate says to contact seller. When doing so sellers NEVER respond or it says seller is not longer on this site. Dont ever expect to get a response from ANYONE on this site. I do not recommend.”
“bought sunglasses Nov,1 2019 never received the order the seller kept telling me you should get them then after 90 days DHgate won't do anything about it good luck trying to get money back”
“I ordered a watch for $149.29, when I tried to contact the seller they either don't exist or are closed. When I contacted DHgate they told me to contact seller but obviously I can't. Also I cant get any help form DHgate.
DONT NOT RECOMMEND BUYING FROM THIS SITE.”
“They are thief I ordered laser pointer they withdraw the money 207 since October 2019 till now never sent it to me I emailed them 3times no response they don't care”
“The dispute resolution function is exceedingly poor. They ask for evidence which is difficult to provide and then they don't evaluate it well. Importantly they give you hardly any time to respond or reject their proposals (say 48 effective hours total when one allows differences in time zones).
Regarding a poorly made Saxophone mouthpiece, which I asked to be replaced, they contacted me on 2 Feb asking for evidence by 5 Feb, which I supplied on the same day. On 3 February they came back, offered me half my money back but agreed only half of the evidence but I hadn't given proof that the mouthpiece wasn't playable - how could I do that? I tried to make a counter proposal but they timed me out on 5 Feb and closed the dispute (was going to send the item back but by then I had no postal address to send it to, so couldn't do it immediately and was automatically timed out).
Don't buy from them unless you can afford to write off the purchase. I have bought three items from different vendors through DHGate - two good and one bad. However without a decent means of dispute resolution I would strongly recommend avoiding DHGate. Chinese goods can be excellent and excellent value but one needs an effective returns and dispute resolution system: they don't!
They are allegedly sending me and inadequate US$20 in lieu of return which I did not agree. Maybe I'll get it and maybe not. Dreadful!”
“Attempted to buy guitars twice several months apart from two different sellers. Each time the seller closed the store and removed inventory. First time seller gave a invalid tracking number. Second time seller closed up and did not ship. Avoid the urge to buy on this site. Dishonest sellers everywhere. Beware.”
“The Chinese culture is one of dishonesty. That is a fact. There are very fer dealers/sellers on DHGate that are trustworthy. They do not understand the concepts of great customer care, ethics and responsiveness. Nearly all sellers will not respond to email inquires. Escalating to their customer care team is not worth the time. They will make up excuses and tell you to work with other dealers. Its a ridiculous culture and selling market.
STAY AWAY FROM DHGATE AS THE SELLERS ARE DISHONEST, NON RESPONSIVE AND NOT WORTH THE TIME>”
“Do not use this website and do not provide any photos of credit cards as per own bank instructions.
Refund are not process and order .may not even be received.””
“Do not use this website and do not provide any photos of credit cards as per own bank instructions.
Refund are not process and order .may not even be received.”
“I'd give negative stars if possible. Getting a refund is extremely hard and you have to actually liaise with the sellers directly, and trust me, many of them are gonna play hard ball. It cost me USD65 for this mistake (seller name is niceshoestore). Seller was not cooperative at all because she wants me to state my reason as something else that's not my real reason because she didn't want to be investigated. I decided in the end to report this to my bank. I suggest all other buyers do the same instead of liaising with the useless admins and scammer sellers, and to never engage with dhgate again. Go aliexpress. I never once had a problem with their platform.”
“Customer service is all done with automation. Getting a human contact is impossible. My order never arrived and forget getting a refund. You are encouraged to deal directly with the seller which is not realistic in international transactions. I placed an order to try it. I am out that money but it was a cheap lesson. Stay away or at least know that the source of your order is reliable.”
