DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 987 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DHgate.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered soccer shoes after a month reply to seller and he said they was shipped. The tracking number was changed a couple times which never showed where the package was at. Then received a small envelope from over seas with a tissue in it. Thinking that’s the proof they sent something. So after filling out claims they said item was shipped and received. The dispute experience was a joke I had tons of evidence that I didn’t get product but wanted something from post office that doesn’t exist. Total scam stay far away.”

Helpful Report

Posted 5 years ago

“Those 5-star reviews are most probably paid by DHGATE. Look at Sellers' single-use nicknames like fghjhghjfgjgf or hjkilkdlskdls and so on. This tells me more than anything.”

Helpful Report

Posted 5 years ago

“Worst Quality USD$138 pair of sneakers i've ever seen. See for yourself.”

Helpful Report

Posted 5 years ago

“85% of the reviews have 1 star...what does that tell you. I ordered leather sneaker shoes USD$138. Delivery took ages. When they finally arrived, they were the worst quality shoes ive ever seen. The whole inside part of the shoe lifts out (insole and beyond). Absolute RUBBISH. No heel support. They also sell the exact same shoe (non leather) for USD$58 Dont get Caught out. This company should be SHUT down”

Helpful Report

Posted 5 years ago

“You are a scam company!”

Helpful Report

Posted 5 years ago

“Ordered piano accordion straps. They are in very poor condition to the extent that one fell apart when I lifted it out of the packaging. They are obviously second-hand, worn, badly scuffed and mildewed. The smell was really bad. After thorough washing I have salvaged one of them but the buckle is rusted and the strap almost worn through so it won’t last long either. A total rort. I would not recommend this company at all.”

Helpful Report

Posted 5 years ago

“They have scam sellers. They sell items. You pay. They then shut their site down and your are ripped off. Contacting DHGate to complain is a joke as well.”

Helpful Report

Posted 5 years ago

“2014randal Order NO:3146999212 .I placed the order on 09/18/2019 at 1.39. The same day at 20:41 I requested the cancellation. Because my wife, unbeknownst to me, gave me that article I had ordered. dhgate foresees in its regulation that if the goods have not been shipped it is possible to request cancellation. The seller replied that he refused my cancellation request. Today 20/09/2019 the goods have not yet been shipped. I wrote to the seller "baixiangguo" but he replied that if I want the money back I have to reject the goods when he arrives at my home. If I do as he says i will have to pay the shipping and return costs. This is an injustice because the "baixiangguo" seller states that what matters is customer satisfaction. This is not true. It is not true. The most important thing for him is money. Even dhgate did nothing for me. Bad. Very ugly. I do not recommend buying from this seller on dhgate and aliexpress”

Helpful Report

Posted 5 years ago

“I ordered several power tools, which appeared very good value... I followed the delivery process, but the tools never arrived, while the tracking orders supplied showed that all were delivered to other NZ customers. I had to wait to make a claim to the shipper, and turned down partial settlements etc, and finally got my money back for 15 failed shipments some 9 weeks after paying for my orders... 100's of emails later! It seems these sellers were actually DHGate themselves, who provided genuine tracking numbers for other NZ orders (only DHGate could have done this). However their customer service system allows them to hold on to your money for 2 months, and I am guessing that many people accept the partial refunds, so they continue to make money by replicating other suppliers websites, never ever intending to deliver anything!”

Helpful Report

Posted 5 years ago

“Received shoes that were torn.”

Helpful Report

Posted 5 years ago

“Great customer services by Demi Lu On my purchase of laser machine. Company is outstanding for Great customer services”

Helpful Report

Posted 5 years ago

“Do not buy anything from this company you will not get your goods and dhgate will not sought it out”

Helpful Report

Posted 5 years ago

“I brought a item from dhgate and they payed the seller even for I told them that I did not get the item I have gone on there sight and asked for my money back and still no answer this is a scam sight donot order from them”

Helpful Report

Posted 5 years ago

“I have ordered 6 times from DH Gate. 3 of them already delivered to the other states where I don't live. Seems like rest of the three are in process and tracking shows that they are also not going to make it to my house since they landed in LA or FL. After talking to DHGate folks, they did refund for two of my orders but have to wait until the time expires for those other deliveries and then file a dispute to get your money back!! Most of the time, I order only Tools like Power tools etc.”

Helpful Report

Posted 5 years ago

“This is a scam company that will not ship your order or refund your money. Stay away!”

Helpful Report

Posted 5 years ago

“I ordered a dress and changed my mind a few minutes later after reading horrible reviews from others. I tried to cancel my order immediately but was told it was already processed. I then checked my bank account and saw that they had taken out the money immediately after I contacted them. On top of that, I never received the dress and contacted DHGate who opened an investigation saying I have to track the package myself, which I found it was lost in Baltimore and sent back to seller I guess. I still keep getting the run around so my time limit will expire. This company is a Chinese Foreign scam company which does not go by American ethics. You will never be able to return anything without a fight and they sell cheaply made products. The good reviews here??? All i can say is read the broken English. Fake reviews!!! I will be reporting them to the fair trades commission if I don't receive my refund.”

Helpful Report

Posted 5 years ago

“I ordered a dress and changed my mind a few minutes later after reading horrible reviews from others. I tried to cancel my order immediately but was told it was already processed. I then checked my bank account and saw that they had taken out the money immediately after I contacted them. I refused the package and saw that it was returned to the seller but DHGate now opened an investigation which I have to prove that I don't have the item. This company is a Chinese Foreign scam company which does not go by American ethics. You will never be able to return anything without a fight and they sell cheaply made products. The good reviews here??? All i can say is read the broken English. Fake reviews!!! I will be reporting them to the fair trades commission if I don't receive my refund.”

Helpful Report

Posted 5 years ago

“my experience with this company is pretty good on the most part..i buy alot fo football, soccer, baseball and hockey jerseies and sweaters...i have few problems ive ordered over 1oo items and few a few have had some problems like too small or wrong number or wrong name and such nothing really to make a big fuss over....i got htose resolved but just this last time i had an experience where the item wasnt even sent i have a feeling they have some sort of fraudulent way of saying a package was delivered when it wasnt...the guy i bought from claims he delivered it wehn i cclearly didnt get it..and their customer service is horrible there is no buyer protection they side with the seller everytime no matter what they ask for proof of your claims....how am i suppose to prove i never received the item ? i mean seriously.....so that was one shady dealing i had on there of about 100 usually pretty postive but unless you can prove someone your claims you're out of luck and lose your money....ive gotten many hockey jersies that you'd pay 250 bucks for in a store around here for 50 dollars there so its hit and miss on items...will i buy from them again? after this experience idk i didnt get a refund for my unreceived item and to me shows they dont care about their buyers and whos to say this guy even sent the item at all and is just a scammer which i think he is and they did nothing about it...if thats whats out there i dont need it. alot fo the items arent as described either.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY THERE IS NO BUYER PROTECTION AND YOU ARE NOT PROTECTED IF YOU BUY FROM DHGATE. Customer service is poor and the sellers do not communicate properly not knowing what they’re selling”

Helpful Report

Posted 5 years ago

“I ordered an umbrella on DHGate 08/01/2019. After many back and forth communications and trying to get information on the delivery (it was a birthday gift) and paying for expedited shipping, my item did not arrive. I did not even receive a shipping number until 08/07/2019 after I had complained. The shipping number never left China. I opened a dispute and the seller refused to refund my money until I changed the reason for the refund request (they did not have the item and told me that they could not get it but they wanted me to say to say that "Items not now required ’ or "concerned about customs seizure" rather than saying they did not have the item) And they continue to list the item on the website even though they do not have it. Contacted DHGate Customer service and a refund was supposedly granted on 08/15/2019. Got a second message on 08/20/2019 saying that the refund transaction had been completed (even though the previous message said that would happen within 2 days). It is now 09/09/2019 and I still have not received a refund to date. Messaged them again today. So.... we continue to wait. Be ware of ordering from this site for any substantial amount of money. Consequently, it is worth noting that a t-shirt I ordered for my daughter arrived without issue and was the perfect item. Buyer be ware.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 987 reviews