DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 991 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 2 star review on 28th June 2025

Micheal

DHgate.com 1 star review on 30th May 2025

Harrylucy977 At Gmail . Com

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE DO NOT BUY FROM THIS COMPANY IT IS VERY DECEPTIVE. I have paced an order with over 3 different suppliers over a month ago and have not received a package from any of them. each of my orders from different suppliers were sent to the wrong address when I tracked them. I have reached out to each seller very calmly and still no reply from either of them. This is a very malicious company. DO NOT SPEND YOUR MONEY THERE. Aliexpress is a much safer place to shop.”

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Posted 5 years ago

“Scamgate, seller sent a blank card in place of the product ordered, dispute meant I only got a partial refund as they said I received the parcel. Luckily not a big purchase! Live and learn 🤷🏼‍♂️”

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Posted 5 years ago

“I have ordered from DHGate and got what I ordered. I have ordered from DHGate and never received anything. Their refund process is a joke and the site is full of sellers that send nothing and offer a partial refund when you complain. I think that is the way they do business. I will never order from DH again and if you do GOOD Luck! you will need it. Don't be a SUCKER.It only cost me 35.00 to find out. I am warning you for FREE!”

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Posted 5 years ago

“People are telling that DHgate is scam, but I've been doing purcharse on it for more than 3 years. I've never had any issues. Sometimes quality not perfect, but it's because i choose the cheapest seller. I've bought more than 20 000$ on this website and never had any issues. You have to find good sellers, same as eBay. Shipping sometimes long, but this is what happens when you buy in China. I highly recommend DHgate for reseller. Thank you”

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Posted 5 years ago

“Ordered soccer shoes after a month reply to seller and he said they was shipped. The tracking number was changed a couple times which never showed where the package was at. Then received a small envelope from over seas with a tissue in it. Thinking that’s the proof they sent something. So after filling out claims they said item was shipped and received. The dispute experience was a joke I had tons of evidence that I didn’t get product but wanted something from post office that doesn’t exist. Total scam stay far away.”

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Posted 5 years ago

“Those 5-star reviews are most probably paid by DHGATE. Look at Sellers' single-use nicknames like fghjhghjfgjgf or hjkilkdlskdls and so on. This tells me more than anything.”

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Posted 5 years ago

“Worst Quality USD$138 pair of sneakers i've ever seen. See for yourself.”

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Posted 5 years ago

“85% of the reviews have 1 star...what does that tell you. I ordered leather sneaker shoes USD$138. Delivery took ages. When they finally arrived, they were the worst quality shoes ive ever seen. The whole inside part of the shoe lifts out (insole and beyond). Absolute RUBBISH. No heel support. They also sell the exact same shoe (non leather) for USD$58 Dont get Caught out. This company should be SHUT down”

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Posted 5 years ago

“You are a scam company!”

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Posted 5 years ago

“Ordered piano accordion straps. They are in very poor condition to the extent that one fell apart when I lifted it out of the packaging. They are obviously second-hand, worn, badly scuffed and mildewed. The smell was really bad. After thorough washing I have salvaged one of them but the buckle is rusted and the strap almost worn through so it won’t last long either. A total rort. I would not recommend this company at all.”

Helpful Report

Posted 5 years ago

“They have scam sellers. They sell items. You pay. They then shut their site down and your are ripped off. Contacting DHGate to complain is a joke as well.”

Helpful Report

Posted 5 years ago

“2014randal Order NO:3146999212 .I placed the order on 09/18/2019 at 1.39. The same day at 20:41 I requested the cancellation. Because my wife, unbeknownst to me, gave me that article I had ordered. dhgate foresees in its regulation that if the goods have not been shipped it is possible to request cancellation. The seller replied that he refused my cancellation request. Today 20/09/2019 the goods have not yet been shipped. I wrote to the seller "baixiangguo" but he replied that if I want the money back I have to reject the goods when he arrives at my home. If I do as he says i will have to pay the shipping and return costs. This is an injustice because the "baixiangguo" seller states that what matters is customer satisfaction. This is not true. It is not true. The most important thing for him is money. Even dhgate did nothing for me. Bad. Very ugly. I do not recommend buying from this seller on dhgate and aliexpress”

Helpful Report

Posted 5 years ago

“I ordered several power tools, which appeared very good value... I followed the delivery process, but the tools never arrived, while the tracking orders supplied showed that all were delivered to other NZ customers. I had to wait to make a claim to the shipper, and turned down partial settlements etc, and finally got my money back for 15 failed shipments some 9 weeks after paying for my orders... 100's of emails later! It seems these sellers were actually DHGate themselves, who provided genuine tracking numbers for other NZ orders (only DHGate could have done this). However their customer service system allows them to hold on to your money for 2 months, and I am guessing that many people accept the partial refunds, so they continue to make money by replicating other suppliers websites, never ever intending to deliver anything!”

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Posted 5 years ago

“Received shoes that were torn.”

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Posted 5 years ago

“Great customer services by Demi Lu On my purchase of laser machine. Company is outstanding for Great customer services”

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Posted 5 years ago

“Do not buy anything from this company you will not get your goods and dhgate will not sought it out”

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Posted 5 years ago

“I brought a item from dhgate and they payed the seller even for I told them that I did not get the item I have gone on there sight and asked for my money back and still no answer this is a scam sight donot order from them”

Helpful Report

Posted 5 years ago

“I have ordered 6 times from DH Gate. 3 of them already delivered to the other states where I don't live. Seems like rest of the three are in process and tracking shows that they are also not going to make it to my house since they landed in LA or FL. After talking to DHGate folks, they did refund for two of my orders but have to wait until the time expires for those other deliveries and then file a dispute to get your money back!! Most of the time, I order only Tools like Power tools etc.”

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Posted 5 years ago

“This is a scam company that will not ship your order or refund your money. Stay away!”

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Posted 5 years ago

“I ordered a dress and changed my mind a few minutes later after reading horrible reviews from others. I tried to cancel my order immediately but was told it was already processed. I then checked my bank account and saw that they had taken out the money immediately after I contacted them. On top of that, I never received the dress and contacted DHGate who opened an investigation saying I have to track the package myself, which I found it was lost in Baltimore and sent back to seller I guess. I still keep getting the run around so my time limit will expire. This company is a Chinese Foreign scam company which does not go by American ethics. You will never be able to return anything without a fight and they sell cheaply made products. The good reviews here??? All i can say is read the broken English. Fake reviews!!! I will be reporting them to the fair trades commission if I don't receive my refund.”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 991 reviews