DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 991 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 2 star review on 28th June 2025

Micheal

DHgate.com 1 star review on 30th May 2025

Harrylucy977 At Gmail . Com

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

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“My grandson ordered an item for a mother's day gift which never arrived, but said it was delivered. A request was made resend the item or a refund. All I got was a runaround (see below). This place is a fraud and will swindle you out of your money. Charles Proctor 2019-05-14 06:47 my package says it was deliverd but not here Charles Proctor 2019-05-14 06:47 please contact as soon as you can thank you Charles Proctor 2019-05-14 07:16 Share: Files: 2019051316... Charles Proctor 2019-05-14 07:17 package is no where to be found cheap_nk_shoes 2019-05-14 09:14 Your item was delivered at the front door or porch at 9:02 am on May 13, 2019 in VENTURA, CA 93004. cheap_nk_shoes 2019-05-14 09:14 hi friend,your package information showed it had been received , Please go to your front door, hallway or email and your neighbor to check if your package is there. If not, please contact the post office and ask them where to put your package. Charles Proctor 2019-05-15 06:27 okay thanks but i think it was stolen Charles Proctor 2019-05-15 06:42 i want a refund cheap_nk_shoes 2019-05-15 09:07 hi friend, If your package is really stolen, you have the right to let the post office compensate you for the loss. Because I paid the postage, they are obliged to deliver the package safely to you. Charles Proctor 2019-05-15 12:02 I do not know if it was stolen, it just was not delivered, please reship it or refund my payment cheap_nk_shoes 2019-05-15 14:52 please contact the post office and ask them where to put your package. Charles Proctor 2019-05-16 03:04 I contacted the USPS and was told the only one that can file a claim is the person that paid the postage, so you need to file the claim and reship my order or give me a refund. Thank you cheap_nk_shoes 2019-05-16 09:09 hi friend, if really as you said package is stolen, you and me all lost the package, and i also lost the first postage , so what about you pay some postage , i can reship one new shoes to you , ok? Charles Proctor 2019-05-17 03:57 I have no knowledge of why the package was not delivered. It is your responsibility to have my order delivered. cheap_nk_shoes 2019-05-17 09:16 hi friend, i pay the postage, The post office is responsible for delivering the package safely to you.Now the package is lost, this is completely the fault of the post office.This is a loss for you and me.so i suggest that you pay some postage , i can reship one new shoes to you,i really want to fix this issue, please understand Charles Proctor 2019-05-19 05:29 I have told you what the post office said that only the person that paid for the the postage can file a claim and if you do not what to reship my order then refund the payment. cheap_nk_shoes 2019-05-19 08:56 i shipped shoes to you , and package information showed it had been received, if the package is lost, This is not my responsibilityok Charles Proctor 2019-05-20 22:10 NOT OK”

Helpful Report

Posted 6 years ago

“Bought flower stands for our wedding. They took 10 weeks to arrive, instead of the 3-4 advertised. The stands were dented, bent, and scratched beyond repair. They were also mustard colored instead of gold. After 3 weeks of arguing through 28 broken-English messages, 35 photos, and 3 videos we got half our money back. Stay far away. This site is a scam”

Helpful Report

Posted 6 years ago

“There is serious false advertisement with their listings. Customer service gives you the run around when you want to receive a refund. They had me take photos, videos and send emails. They do this because they want you to miss the refund time frame. You are left with an unwanted purchase and they can care less because they are based in China.”

Helpful Report

Posted 6 years ago

“Item was never received and no communication and I can’t get a refund without a photo. How can I take a photo of something that was never received”

Helpful Report

Posted 6 years ago

“They took my money. Sent nothing and told me the system closed my order so they couldn’t retrieve it. They already gave my money to the seller and they could not reach them. They also sent me a pair of socks instead of the shoes I ordered. In my opinion, They are counting on customers to give up and not try to dispute. They never returned my money and I never received my shoes. It’s a rip-off. They stole my money. ZERO customer service”

Helpful Report

Posted 6 years ago

“I ordered the LV purse, outside was damage from the fold but it’s okay still have LV logo. , inside was a joke the fabric say Gucci. I try to message the seller and make many attempts nothing, no return/money back what so ever”

Helpful Report

Posted 6 years ago

“The suit was not properly sown when I asked to return the item they refused to accept the outfit and they refused to give me my money I am disappointed with the lack of integrity and professional follow through on botched sales. The least they can do is return my money. I am very disappointed with the experience I have had with dhgate in fact I feel as if I've been robbed”

Helpful Report

Posted 6 years ago

“it works... the idiot complaing about boohoo impossible price 7grand golf clubs selling for 350usd - wake up they aren't real but look the same you total, blooming druga- hence the price.”

Helpful Report

Posted 6 years ago

“My wife ordered cosmetics and they took a month to get and they were fakes. DH Gate has no customer service phone and the process to return them is impossible. You have to provide photos and a statement from the manufacturer they are fake. The company provides a platform for this kind of behavior.”

Helpful Report

Posted 6 years ago

“Wow what a bunch of scammers! DH Gate offers me coupons expires in days I place order coupon never deducted when sent to my CC company charged full price! Contacted DH Gate customer service says oh sorry too bad use coupon on next order! Now really what scammers offer coupon do not honor then ask buyer who DH Gate just screwed out of $6 usd to place another order! MY God I hope no one else falls for this! I placed an order every week and this is how they treat a good customer by ripping them off! So Sad! Plenty of other China Wholesalers!”

Helpful Report

Posted 6 years ago

“I received 5/13/19 the WORST wig. I paid $138 which included an extra amount for increase density from 130d to 150d. It wasn't provided. TRACKS were down with hair attached, the cap size and color was incorrect. I contacted Dhgate and the seller An-amer IMMEDIATELY. Neither returned email or messages on the website. THIS WIG WAS FOR MY DAUGHTER'S GRADUATION - age 14. I am a first time customer of Dhgate and never have been cheated and deceived purchasing wigs online until now.”

Helpful Report

Posted 6 years ago

“There is not enough time to return items. Most of the third party distributors have a 30-day window but they have 7. That is not enough time for anyone who works and or has children to make a decision.”

Helpful Report

Posted 6 years ago

“I spent over $100 on seeds and now they coming out. Those are not flowers that a pay for and regular weeds that I have free in my garden. It's so not easy to get money back from them! Do not use this website!!!!”

Helpful Report

Posted 6 years ago

“Their ad says: New Golf irons HONMA S-06 4 star irons clubs 4-11.Aw,Sw Golf clubs Graphite Golf shaft R or S flex Free shippingTime Limited Sale12% OFF,18 days left! US $362.08 Impossible price because this is what they sell for Real price for these clubs> HONMA BERES IS-06 4-STAR 6-11 IRON SET SALE PRICE7680.00 $7,680.00”

Helpful Report

Posted 6 years ago

“DO NOT purchase products from this dealer because you will be scammed. If you have to return an item that was delivered as NOT WORKING, the return costs will be at your expense and you may also have difficulty getting a refund for the item that DOESN'T WORK. Stay away from this scam site.”

Helpful Report

Posted 6 years ago

“Ordered 2 football jerseys. They came in less time than I was told. They are awesome looking. Very happy. Just ordered more.”

Helpful Report

Posted 6 years ago

“Your service is absolutely horrible. What a nightmare. I have ensured that I have posted on every possible review site and gave you a thumbs down. The only good experience was your online customer service reps. security@dhgate.com and the credit card department is extremely incompetant at their jobs. So unfortunate as I have a large social media presence, and planned to make a long term relationship with you.”

Helpful Report

Posted 6 years ago

“Dhgate is well worth the price time and wait for items ordered”

Helpful Report

Posted 6 years ago

“Buyer beware!!!! I ordered a custom made outfit with the exact measurements to my size. It came and the top and jacket were 5 inches too small!!! They told me to send it back for a refund at MY expense which would have cost me over $50! NEVER order from y this company!!!”

Helpful Report

Posted 6 years ago

“Do not buy from this company they are the worse! Buyer be ware!!!!”

Helpful Report

Posted 6 years ago

DHgate.com is rated 1.4 based on 991 reviews