DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 987 Reviews

8 %

of reviewers recommend DHgate.com

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1.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible customer service. i received a defective product and returned it. Provided proof to seller and reps but they don't care that the package is lost. Now the burden is on USPS because they lost it. when they told me to use USPS and the cheapest shipping method which does not include tracking information. btw- its been well over a month.”

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Posted 6 years ago

“Pathetic service pathetic seller moreover will never going to reorder”

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Posted 6 years ago

“Purchases item from sunnybridal01. Inferior product returned via their instructions no refund received no emails responded to”

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Posted 6 years ago

“Total scam! This company is pure fraud. Don't purchase anything from this site. You will not receive it and you will have no recourse or assistance.”

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Posted 6 years ago

“THIEVES!! THIEVES!!! There was no doubt what I ordered, it was printed in huge text on the enclosed order slip. I got something entirely different, Thief Seller claimed I'd approved it. DHgate's customer service agreed with their Thief. What I got was fourth-rate junk, I sent pictures confirming that. DHgate agreed with their Thief. IF YOU WANT TO ORDER FROM THEM, THROW YOUR MONEY IN THE GARBAGE CAN INSTEAD. THAT WAY YOU'LL AVOID THE 45 DAY DELAY IN GETTING NOTHING YOU CAN USE”

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Posted 6 years ago

“THIEVES! What I ordered and paid for was plainly written on the shipping order I received. The thief merchant claimed I actually wanted something else. DHgate agreed with him, I certainly did. The product was definitely and visibly not what I ordered. DHgate's customer complaint group, thieves working for a company that steals, agreed with their seller, of course it was. DON'T EVER BUY FROM DHgate, they're all THIEVES!”

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Posted 6 years ago

“I ordered and paid for two different pair of Damian Lillard signature basketball shoes. Neither pair has arrived nor can I get a response from the company.regarding what may have happened. I am starting to belueve”

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Posted 6 years ago

“I joined DHgate and ordered my button up men’s singlets $70 aud. The order was on its way after payement on the 20th feb 2019 with a delivery time of 20days max. No parcel has been delivered. Dhgate gave a tracking number which diverts directly to a Chinese courier which is written in Chinese. I have email this scam site 6 times asking for a full refund but no reply has been sent. WARNING save your self the pain and suffering and do not use dhgate... another Chinese scam.. TYPICAL!”

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Posted 6 years ago

“They never answer my messages I send to them. I had a seller send me a broken item and the seller won't reply, so I messaged customer service and customer service said they would follow it up but never have. There is also no way of messaging DHGate properly...only a lousy loser service would not want people to be able to contact them.”

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Posted 6 years ago

“All I want to say is don’t shop from wsh520 it’s a scam but the company is good I get a lot of my package they are ok just see the reviews before you shop”

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Posted 6 years ago

“I am happy with some sellers in there however please don’t shop unless you see the reviews however please please don’t shop from a person wsh520 it’s a joke I still didn’t get my package he keep saying he send it it’s has been 3 months nothing please don’t shop from him it’s a scam”

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Posted 6 years ago

“No issues with DHgate, the company issued me 3 refunds from various scammers. Very helpful staff. I will admit they need to do better vetting on their sellers to avoid future disappointments.”

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Posted 6 years ago

“I will never shop on DHgate again!! This site is terrible. Needing a second wedding dress for my reception, I decided to order here. I ordered it over a month ago and have yet to receive it. Also I didn’t realize that u had to register to the website first especially if u want to track your shipping. When I tried to contact someone regarding the matter I never got a response. This website is a scam. Never again!”

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Posted 6 years ago

“I just wanted to say thank you to the customer service agent who helped me out yesterday she opened a dispute for me and a hour later she got me a total refund from a seller who was not being honest to me. I ordered a drone from this seller and everything was fine until the tracking number he gave me ended up getting delivered to Arizona and I live in Delaware he kept telling me he has a warehouse in Arizona and then they will ship it to me from Arizona which really sounded fishy to me then why give a tracking number when it's not going to me but someone in another state then I saw two reviews on his site that people were saying the same thing happened to them. So after leaving him message after message and he kept saying the same thing we ship from China to a warehouse in Arizona and then they ship it to you. Then I saw that they were getting ready to release my money to the seller next month and I still did'nt get my item so the young lady I was chatting with yesterday opened a dispute and a hour later I got a full refund and this morning the money was put back into my account so I just wanted to say thank you to the young lady that helped me yesterday she was awesome.I would have put 5 stars for customer service but I had to take a couple away because of the seller spinning me in circles for the last three days.”

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Posted 6 years ago

“I’ve placed 5 orders rec 1st one in 9 days and sunglasses where fantastic just awaiting rest will update soon”

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Posted 6 years ago

“Still waiting for my item,”

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Posted 6 years ago

“Never received the shoes I ordered, have tried to contact them but without luck, complete SCAMMERS DEBRA WOODWARD”

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Posted 6 years ago

“My order was not sent no phone reps. Cost me money. Not reliable. Would not recommend to anyone. Someone should sue. You keep my silver coins. We should know better than to deal with out of U.S.A. merchandise. Ill be back with reviews tomorrow.”

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Posted 6 years ago

“Worst company ever. Should be shut down. Future wife bought a dress and it was shocking, sent it back and the run around to get the money back is appalling. Still haven't got money back to this day after 12 months of toing and froing. Says on the front page when you google DHgate "get the quality and service you deserve". Isn't that a joke and the biggest lie.”

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Posted 6 years ago

“I waited patiently for them to ship my dress I ordered!! not only did they took a whole month to ship my dress the dress was nothing like they showed it to be. The colors was off the sizing was way off ! I am now trying to get a refund & give them the dress back .. they are not responding to my email. DO NOT ORDER NOTHING FROM DHGATE THEY ARE A SCAM !!”

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Posted 6 years ago

DHgate.com is rated 1.4 based on 987 reviews