Name: DHgate.com
Rating: 1.35

“Repeatedly Ripped Off. Strung Along by Agent after dispute accidentally closed. “I have purchased 7 items and have been cheated 7 times. Mind you, these were all in the category of a price too good to be true, but that was the premise on which I was willing to give this site a chance over my long and satisfied experience with ebay. My complaint isn't as much that I got cheated. I took my chances. My complaint is that the sellers, after flagrantly disregarding any ethical practices, continue to do business on the site. The sellers did not respond to any of my communications and several of them just canceled the order after I filed a dispute, rendering me unable to leave negative feedback. On ebay, sellers are extremely concerned about negative feedback because it means their livelihood. Six of my seven items were counterfeit. I got my money back but it took many many weeks to actually see it. The seventh item did not actually show up and the dispute agent sent messages to my personal email while all other dispute correspondence previously had gone to the system's internal message system. My personal email system sent their messages to my junk folder. Now if they had just said there was nothing that could be done at this point after the dispute is closed (which turns out to be the truth), I would not be writing this feedback. Instead, their Filipino call center chat support continued to string me along for weeks each one one telling me different and conflicting things. After at least 6 weekly encounters just to get back $21, I finally cornered one agent (after an hour of his deflections) into saying that there is no next stage to this dispute. They will send my case to a seller team to ask the seller to give my money back but If the seller does not want to he does not have to. It's the way the site is run that I have the problem with. The buyer is not at all valued. Priority is given to the seller, honest or not. This site is where dishonest ebayer sellers are going because ebay favours the buyer. Note: This review will get a reply from an agent who tells me to do all the things that I've already done. Agent won't read any of the notes on the file showing that I've completed all those directions and the fact that, when the seller ignores all those pleas, there is nothing they can do about it. That reply will be exactly like my 6 previous contacts with customer service. Not one of them read any of the notes. Each started with the exact same old information about the status of my dispute as if I didn't already know that. But had the first dispute agent made contact with me through the DHGate system's message system, not one of the contacts with those other idiots been necessary. Each then directed me to contact the seller asking for my money back, calling it an appeal process and leading me to believe that was just the beginning of the "appeal". I did that and of course the seller did not respond. I then recontacted DHGate repeatedly. I was never recontacted by them with any updates. Nothing new was ever done after I contacted the seller (and was ignored) myself. Finally, I pressured an agent for over an hour and he finally broke and admitted that there is no next step if the seller ignores the contacts. That is not any thing that could be called an appeal process, even in Filipino.””

Helpful Report

Posted 7 years ago

“Great stock, great prices, fast delivery all the way from China. China Post delivery even faster than local UK Hermes conpany”

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Posted 7 years ago

“We ordered a heat transfer machine. The order was perfect we received our order within 10 days and are so pleased. Thanks DHGate for making our shopping easier and fast.”

Helpful Report

Posted 7 years ago

“Cheap Products Excellent Quality”

Helpful Report

Posted 8 years ago

“great items great stock welldone”

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Posted 8 years ago

“They sell wholesale direct and the prices are far lower than retail. Items take about 2-3 weeks to arrive with standard shipping from china. Great alternative to paying big money at a box store or online resale.”

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Posted 8 years ago

“They sell wholesale direct and the prices are far lower than retail. Items take about 2-3 weeks to arrive with standard shipping from china. Great alternative to paying big money at a box store or online resale.”

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Posted 8 years ago

“Just the best product I have bought for years”

Helpful Report

Posted 8 years ago

“Is there anything I can do about how I have been treated by DHGate? I ordered a watch from seller hk2008watch, but was sent a cheap fake crap copy. I instantly contacted the seller. He told me that it was what I had ordered. I immediately sent him photos and web links to the watch that I had actually ordered. Also I sent him pictures of the rubbish that he had sent me instead. Of course this was a complete waste of my time. I then had to wait a couple of weeks, before I could escalate it to DHGate's pointless mediation process. I then of course, wasted my time for the next few weeks sending the same proof to customer support (seller support, more like) Yes the customer most definitely comes last, where DHGate are concerned. I have since found out that they receive 20% of the price paid by us poor unsuspecting buyers. This is why today, I have been informed that my dispute has been resolved. ?????? I don't think so. They are fobbing me off with an $80 refund. That is over 75% less than the $360 that I paid the con artist hk2008watch. This obviously means that DHGate gets 20% of the $280 that I have been duped out of. They will always side with the scammers, because they make more money. I will never, ever purchase anything ever again from this Chinese rip off website and will make sure that everyone knows about how I have been treated via social media and forums. If you want to buy quality goods at a reasonable price, and be treated like a customer should be. Then DHGate is most definitely not the place for you. However if you want to be lied to, cheated out of your hard earned money and waste your time jumping through hoops, sending hundreds of emails, to still be ripped off. Then DHGate is the perfect place to buy. People don't get cheated STAY AWAY FROM DHGATE!!!!!!!!!!!!!!!!!!! Order 257384617”

Helpful Report

Posted 8 years ago

“Is there anything I can do about how I have been treated by DHGate? I ordered a watch from seller hk2008watch, but was sent a cheap fake crap copy. I instantly contacted the seller. He told me that it was what I had ordered. I immediately sent him photos and web links to the watch that I had actually ordered. Also I sent him pictures of the rubbish that he had sent me instead. Of course this was a complete waste of my time. I then had to wait a couple of weeks, before I could escalate it to DHGate's pointless mediation process. I then of course, wasted my time for the next few weeks sending the same proof to customer support (seller support, more like) Yes the customer most definitely comes last, where DHGate are concerned. I have since found out that they receive 20% of the price paid by us poor unsuspecting buyers. This is why today, I have been informed that my dispute has been resolved. ?????? I don't think so. They are fobbing me off with an $80 refund. That is over 75% less than the $360 that I paid the con artist hk2008watch. This obviously means that DHGate gets 20% of the $280 that I have been duped out of. They will always side with the scammers, because they make more money. I will never, ever purchase anything ever again from this Chinese rip off website and will make sure that everyone knows about how I have been treated via social media and forums. If you want to buy quality goods at a reasonable price, and be treated like a customer should be. Then DHGate is most definitely not the place for you. However if you want to be lied to, cheated out of your hard earned money and waste your time jumping through hoops, sending hundreds of emails, to still be ripped off. Then DHGate is the perfect place to buy. People don't get cheated STAY AWAY FROM DHGATE!!!!!!!!!!!!!!!!!!! Order 257384617”

Helpful Report

Posted 8 years ago

“Very efficient fast service. Easy to navigate website and explains everything. Prices are fantastic blows all competion out of the window Highly recommend”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DHgate.com Reviews