DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 991 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 2 star review on 28th June 2025

Micheal

DHgate.com 1 star review on 30th May 2025

Harrylucy977 At Gmail . Com

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers! They shipped me the wrong item. After 14 weeks, they sent only the pants of the 2pc set ordered. I continuous emailed without reply regarding the shirt which they claimed to have shipped separately but could not furnish a carrier nor tracking number. They simply stop responding to repeated emails. Do Not Buy Anything From This Site!!!”

Helpful Report

Posted 7 years ago

“Do NOT use them. It’s a scam. Both times I ordered, they shipped me something that doesn’t look like the picture. I asked for a refund for my second item. They said I’d get a full refund plus shipping if I returned the item. I went to post office two days later, mailed it and got tracking number. Submitted information. USPS tracking says it was delivered two weeks ago and these people said they never received it so no refund. I have picture of package and delivery confirmation. Don’t trust the reviews on their site because you can’t review items if you complain. It’s impossible.”

Helpful Report

Posted 7 years ago

“I bought a lot of Sterling Silver 925 rings on this site, after receiving them they did not look quite right, asked the seller if they where Sterling Silver as advertised, to be told no they are 30-90% Silver, in other words no they are not as advertised, they want me to return them to China and pay for the post, what a joke, i have contacted the helpline at DH Gate, what a waste of time, I WILL NEVER USE THIS SITE AGAIN.”

Helpful Report

Posted 7 years ago

“I ordered a fancy pant suit to wear to my Daughter's wedding! The company that made my outfit did a great job! I wasn't the easiest customer, in fact was probably a pain the neck for them! I sent in a 2nd set of measurements, turns out just after they'd cut out the 1st one! They went ahead & made the 2nd pattern & didn't charge me! They responded fairly quickly to all of my emails reassuring me that I will have my outfit in time! I was a little anxious after reading some reviews! My outfit came well in advance, well sewn, beautiful colour and an absolutely gorgeous light lace jacket! The only thing I wasn't happy about was that since I'm overweight I should've ordered a darker colour than the pretty lavender colour but that was my mistake not theirs! Don't hesitate to go thru this company, they really do try to have good reputable businesses under their name!”

Helpful Report

Posted 7 years ago

“Everything has been excellent quality, from tops to watches, delivery takes a while but it's coming from China, I can really recommend”

Helpful Report

Posted 7 years ago

“I am absolutely devastated what this company have done to my sister in law for her wedding. We ordered x6 bridesmaids dresses from them which where no where near true to size so we sent them back and all got measured by a seamstress and then re ordered all the dresses again as made to measure. Months later we finally received the new dresses but not one dress is right. Half of them are sweetheart made and half are not. The straps are wonky, the lace is uneven, the material is cheap looking, zip hanging down underneath, one dress is too short, five are to long and the dresses are nothing like the picture advertised. For all these dresses to be altered and corrected it is costing more than all the dresses but together. After contacting customer support they have refused a rerun of the dresses and a refund to us and they offered a gift. ?? With limited time left till the big day our bride to be is deeply upset and I don’t want any other bride to go through what she has as this company is unprofessional, false advertisement and the worst customer service I have ever experienced. I am now seeking legal action and they shall be hearing from my Solicitor soon whilst trying to make the dresses look a bit decent at least. PLEASE PLEASE DO NOT ORDER ANYTHING FOR THIS COMPANY!!!”

Helpful Report

Posted 7 years ago

“People please beware,take ur business with eBay or amazon ,this dhgate site is a joke,fake site needs to be closed down!!!!”

Helpful Report

Posted 7 years ago

“I tried to do a purchase, my card kept declining it because they were using shipping as billing address. Contacted customer service and they said for me to very my identity by submitting front and back copies of my credit card along with my passport! I ended conversation! No sale!”

Helpful Report

Posted 7 years ago

“They are no AMAZON. They can't even handle an even exchange. BUYER BEWARE!”

Helpful Report

Posted 7 years ago

“After 10 days I asked what the story is and found that they couldn't find the money. After chatting for more than an hour the money was on some account and waiting to be transferred to the "real" account. Unfortunately they didn't change my money to US$ and so it came because the exchange rate changed I was a few cent short. So they couldn't release the money and wanted me to pay a few cent, - - - I cancelled the deal. Now the other problem is that they don't want to know anything about paying back the amount, so the disaster trade is not finished. I'm just wondering how they get some good reviews. I checked this and found Holly S. submitted 21 reviews on the 16.7.18 and all of them 5-star - - - - don't wonder”

Helpful Report

Posted 7 years ago

“That’s a garbage shopping web. I order last month till now didn’t arrive. Please don’t waste your money, your time. Hard to get customers service. I’ll tried to email them but they not answer it. Very upset for this shopping web.”

Helpful Report

Posted 7 years ago

“if I could rate lower I would...they are scam artist and thieves. I payed over 160.00 for an item and it never shipped..they emailed me fabricated tracking numbers.NEVER USE THIS....... Facebook needs to ban this site from people's news feeds.... everyone ban together and share this and leave a 1 star review”

Helpful Report

Posted 7 years ago

“I ordered sneakers and they were never received. They refuse to resend another pair or send a refund.”

Helpful Report

Posted 7 years ago

“I warn all potential customers, EVERY positive review of DHgate.com is a fabricated lie, meant to deceive online shoppers! My experience with DHgate was the worse online experience I have ever had! I seriously would rather be robbed at gun point then to EVER have to deal with this fraudulent company again! At least an armed robber is being honest about their intentions!! DHgate, however lies to your face repeatedly! From their bogus return policy to their money back guarantee! They agree with you through emails on a return price then actually return a fraction of that! Then they close your case and ignore your emails! And the dress!! The dress I bought was a horrific knock off that didn’t even resemble the pictured dress! DHgate AND the sellers are knowingly, deliberately scamming unsuspecting customers, hiding behind lies that you can get your money back. Online shoppers! You have been warned!!”

Helpful Report

Posted 7 years ago

“Fake poor quality goods. If they do turn up you'll be as disappointed as if they didn't which is 1 out of 2 times. No help from customer service they keep your money let the sellers carry on selling so they get their 20 %. They stopped using PayPal for a reason and now a refund is impossible. Avoid cost more in the long run”

Helpful Report

Posted 7 years ago

“Great prices, delivery within 2 weeks bloody beauty”

Helpful Report

Posted 7 years ago

“AVOID AT ALL COSTS Wrong item arrived, Case raised and agreed wrong item shipped, however to get a refund I must pay £149.50 to return the item even though it is agreed that the seller is responsible for return shipping!!! Go figure that 1 out.”

Helpful Report

Posted 7 years ago

“Its prom season, and i know a lot of people are looking for dresses for their daughters. What every you do, don't buy from www.DHgate.com. My daughter picked out a dress she liked, only for us to receive it and it look like the Gordan Gartrell Version of its self! I requested a return label and a refund. They then tried to point out reasons why the dress looks different on the model versus my baby. Blaming it on lighting, and accents on the model. They offered to refund $20.00 so that we can fix their error in the neck lining of the dress. Clearly the neck lining is not the only difference. #DHGate #Shopelsewhere #avoidDHGate #falseadvertisment #GordonGartrellofDresses”

Helpful Report

Posted 7 years ago

“see PO# 267128828 NO REACTION FROM SELLER & DHGATE I am waiting for 4 months now, for a solution of my DISPUTE !”

Helpful Report

Posted 7 years ago

“If I could give 0 stars I would be too much. I never write reviews but this is the worse customer service I have ever received. First the wedding dress I ordered from merchant 'Ourfreedom' was NOTHING like the dress I was ordering. It took several weeks and a lot of work and time to finally get a refund. Dhgate told me that they would refund me the shipping fee. Fast forward to 3 months later and about 6 live chats. I am told that I will finally get my refund. But then I get an email saying that I received a CREDIT in my Dhgate account to put towards another purchase. THAT IS NOT A REFUND. Now on my 7th chat I am pretty pissed off and I'm not someone who loses their cool very often. The representative keeps telling me that's how they refund money and that I should use it towards another purchase. He/She named 'Sid' refused to put me through to a manager or supervisor saying that managers don't do live chats and that he/she had no idea when a supervisor might be available. Are you kidding me?? Then I push and ask what other options there may be for me to get my money back. I am told that I can withdraw my money from the Dhgate account but will be charged $25! This company lies to their customers. It is unbelievable. I wish I had read reviews before embarking on this 6 month torture. I hope this helps someone save their time and money. TRULY - BEWARE! - STAY AWAY FROM DHGATE! WORSE CUSTOMER SERVICE AND MERCHANTS! PRODUCT WAS NOTHING LIKE IT WAS DESCRIBED.”

Helpful Report

Posted 7 years ago

DHgate.com is rated 1.4 based on 991 reviews