DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 988 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dhgate does not care about the customer. They always side with the seller. There are a few good sellers but the bad outweighs the good!!! Buyer beware!!! Dhgate allows their seller to extort their customers. I gave proof the seller said he would replace my bad items as long as I placed another order!!! I would say in the US that is a form of extortion which is illegal!!! Again BUYER BEWARE!!!”

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Posted 6 years ago

“I bought from a well rated seller flame electronics. They stole my money and delivered no goods. It been going on for a month now. I have supplied dhgate with a screenshot from bank with deduction as they requested. They do nothing everytime. Complete SCAM so much hassle I now have ny bank envolved”

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Posted 6 years ago

“Up until I received my order, my experience with DHG was positive. Customer service reps were responsive and I received AN ORDER -- not what I ordered -- in a timely fashion. I ordered a beautiful gown to wear to a formal work-related event; what I received is what they wanted me to have. The gown that I received was nothing like what I ordered. When I notified the service rep, she said the gown came from the factory, so she was not sure what I received and asked that I submit pix. I informed customer service several times that I wished to return the gown because it was not what I ordered, but she refused to provide instructions on returns. Instead, I was given the runaround. I was asked to upload photos of the gown, which I did; however, the service rep continued to tell me that she did not receive the pix. Very frustrating, to say the least! At this point, I know I am stuck with this gown, unless I decide to sell it. It's just saddening that you spend hard-earned money on a item and what you receive is not what you ordered! I am DONE with DHG! This company is in China, making holding them accountable for shoddy business nearly impossible. I've read reviews on how low DHG's prices are, but remember, you get what you pay for! You may not pay out the monetarily, but you will pay!”

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Posted 6 years ago

“Purchased an item and DID NOT receive it!!!! It is a SCAM!!!!”

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Posted 6 years ago

“Read these reviews before ordering!!!! Ordered a picture from this website. Received the wrong picture. Took 3 months and a call to a friend in China to get the correct one sent as communication to and from the seller was slow. Main down fall is that the website has picture upload issues. I reduced sizes below the 1mb allowable cap in .JPG format but always receive an error. I wish I read these reviews first before ordering.”

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Posted 6 years ago

“Some one shut this site down........I have been scammed for products that are nothing like what they advertised. Starting the dispute process seems pointless after reading other experiences. The seller is writing in poor English we do not see problem! Aggh! AVOID”

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Posted 6 years ago

“The most terrible site!!! My order was of the facial ultrasound machine for $230 they sent an old mp3 for $5 and do not return money! technical support is terrible. this was my first and last purchase on this site! Stay away from this scammers site”

Helpful Report

Posted 6 years ago

“I had a dispute with a seller that kept asking me to pick another color of shoes. I told them no thank you but after I noticed status of my order is shipped I asked them why are u telling me the color I wanted is not in stock but the system is saying it’s shipped. After a little back and fourth between the seller (UTAKATA) and I, I called on the dispute people to resolve this isssue in which they told me sorry for the misunderstanding and gave me instructions on how to dispute this transaction and getting my full refund back to me. Well the seller also had an idea to share with me telling me to go to dispute resolution and claim item not as described When I told customer service what they told me to do, the rep told me I would have automatically lost the dispute and the money would of been credited to the seller. So after that I always checked the sellers ratings plus DH has recommended sellers that aren’t there to do shady business and I started going thru sellers with high positive ranks or ones they recommend and never had that problem again. Basically there are definitely vultures on that site to scam people but if u check things out and go thru the right procedures you should be good with purchasing from DH gate. Now it is definitely cheap priced things and that’s not because it is wholesale, it’s because it is knock off everything. You get what u pay for 100%. But for the price if u don’t mind wearing fake brand name stuff, it’s definitely a must have app”

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Posted 6 years ago

“Have ordered from this company before and even though the dresses I ordered were not exactly as pictured I was for the most part happy with what I got... untill this summer. I wish I could attach a photo showing what they sold vs what I got. The vendor goes by 'click_me' on dhgate site. Dress in photo was cute, pale pink with floral lace pattern. What was sent to me was a dark, pepto-pink with a hideous leaf lace pattern. About the only thing that matched the photo was the cut of the hi-low skirt. And beause I waited more than 7 days to complain they will not offer a return/refund or to remake the dress how it looks int he photo. Lesson learned. You get what you pay for. At least it was cheap.”

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Posted 6 years ago

“I had made a purchase with my credit card, on line yesterday with DHgate and when looking into my DHgate account it says that I have not made any purchase and checked with my credit card the transaction is pending. I believe this company could be fraud, read the other reviews on here. Thanks.”

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Posted 6 years ago

“Bought a watch which ended up being faulty through seller wristwatch 111. They stopped communication with me and obviously didn't care. DH Gate also stopped communication and just left me hanging. Do not do businesses with this company.”

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Posted 6 years ago

“This website are crooks and needs to be shut down....they took my money and i got no item..they delivered it to somewhere un CALIFORNIA and i dont even live in California!!! Then the seller doesn't even exist!!! And when i tried to make a dispute they make it damn near impossible!!.....i will never order from here again!!! I wish i could get them put out of business!!”

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Posted 6 years ago

“If I had know my order was going to take 2 months to process and receive, I never would have ordered, and I will never order from them again.”

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Posted 6 years ago

“Never received an order for 200 usd. The person provided a fake tracking number never shipped and all DH Gate said was that they cant flo anything about it because they're simply a platform for buying and selling and they have no protection guarantee.”

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Posted 6 years ago

“This site is a rip off I ordered shoes and never received them and have received absolutely no feedback. This site is a scam.”

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Posted 6 years ago

“I ordered two pair of fenty sneakers that never arrived from footlocker, I have constantly email them, and they still have not reshipped. The y apparently were never shipped. I have ordered other items, that have arrived. Some quality of items awful”

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Posted 6 years ago

“They lie and mislead you about their crappy products. I was looking for cruelty free lashes and all the ingredients are mink fur. I look to NOT buy from China because i care about everyone I affect, they don't.”

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Posted 6 years ago

“Scammers! They shipped me the wrong item. After 14 weeks, they sent only the pants of the 2pc set ordered. I continuous emailed without reply regarding the shirt which they claimed to have shipped separately but could not furnish a carrier nor tracking number. They simply stop responding to repeated emails. Do Not Buy Anything From This Site!!!”

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Posted 6 years ago

“Do NOT use them. It’s a scam. Both times I ordered, they shipped me something that doesn’t look like the picture. I asked for a refund for my second item. They said I’d get a full refund plus shipping if I returned the item. I went to post office two days later, mailed it and got tracking number. Submitted information. USPS tracking says it was delivered two weeks ago and these people said they never received it so no refund. I have picture of package and delivery confirmation. Don’t trust the reviews on their site because you can’t review items if you complain. It’s impossible.”

Helpful Report

Posted 6 years ago

“I bought a lot of Sterling Silver 925 rings on this site, after receiving them they did not look quite right, asked the seller if they where Sterling Silver as advertised, to be told no they are 30-90% Silver, in other words no they are not as advertised, they want me to return them to China and pay for the post, what a joke, i have contacted the helpline at DH Gate, what a waste of time, I WILL NEVER USE THIS SITE AGAIN.”

Helpful Report

Posted 6 years ago

DHgate.com is rated 1.4 based on 988 reviews