DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 987 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DHgate.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DHGATE AND DRESS STOP SHOULD GET OUT OF BUSINESS!! I ordered a dress in may and received it 3 weeks late and 2 sizes smaller. The seller needed proof that the size was wrong so I sent pictures to prove it. He agreed and asked to sent it back to his shop. My refund was supposed to be 126.40 plus 30 for shipping as agreed I mailed back the dress may 31 just 2 days after I received it with tracking number and photos of the actual Package finally he got it 10 days later. It's been 3 months of back and forth with DHGATE CUSTOMER SERVICE AT LEAST 4 times per week not for the money but the principal because they are promoting bad sellers to steal people's money. The seller first said the refund was issued and when I asked for proof that's when he stopped responding so I posted a bad review on his site. WELL HE ASKED SOMEONE TO TEXT ME ON WHATS UP AND START NEGOTIATING WITH ME to remove the REVEW after I get 40 as a down payment and then after it's removed I ll get the rest of my money. I took pictures of the conversation and I will post it soon for everyone to see how low people GO for money. DIANE WANG the founder of this scam and her company should go out of business........they can read what the seller buyer chat says and still they told me to REMOVE THE BAD REVIEW WHICH WAS POSTED 3 MONTHS LATER AND THEN I LL MAYBE GET MY REFUND ....YOU READ RIGHT THEY DO NOT WANT BAD REVIEWS ALL THEY WANT IS TO STEAL YOUR MONEY STAY AWAY STAY FAR AWAY AND IF ANYONE WANTS TO START A CLASS ACTION LAWSUIT LET ME KNOW BECAUSE THIS COMPANY SHOULD NOT BE ALLOWED TO BE IN BUSINESS. They are THIEVES. OPEN PEOPLES EYES AND PREVENT THIS FROM HAPPENING AGAIN”

Helpful Report

Posted 5 years ago

“Ordered a product and the color and quality were horrible. When I tried to return it, the process was impossible to negotiate and they said I failed to comply. I tried to contest it with the credit card company, but that was unsuccessful so because of DHGate, I cancelled my credit card without paying for this junk. I really didn't want to do that, so now it will go against my credit but oh well. Thanks DHGate”

Helpful Report

Posted 5 years ago

“User 2014 send order number 3133752739. I received a failed item. I opened a dispute. In agreement with the seller, I returned the item at my expense (over $ 50). I have a delivery receipt signed by the seller. The seller says he did not receive the item. Customer service gives me no answer or solution. He answers me with vague and evasive answers. Double damage. I am without the item without the money I spent to buy it. Bad service. Little seriousness.”

Helpful Report

Posted 5 years ago

“Stay away any package arrived SCAM SCAM SCAM”

Helpful Report

Posted 5 years ago

“SCAM DO NOT ORDER CUSTOMER SERVICE IS GARBAGE”

Helpful Report

Posted 5 years ago

“They don’t send your stuff after you order it. It’s just a scam”

Helpful Report

Posted 5 years ago

“I ordered a wedding dress from Magicweddingdress. It was completely defective. The seller (magicweddindress) asked me to send it back at my expense and they would refund me the cost of the dress and the postage. It has been over 2 months that they have the dress back and I have not seen the refund. DH Gate has gotten involved and all they say is "we have contacted the seller. Please give us 48 hours for them to respond." They have done this 5 times. They clearly support their seller's above their customer's. Even though I was told by a representative in May that if the seller didn't issue the refund I would get the refund from DH Gate out of the seller's account. LIES, LIES AND MORE LIES. I am now trying to get the better business bureau to help me.”

Helpful Report

Posted 5 years ago

“I place a order to be ship in Quebec It was ship to Calgare But dhgate did not give me a credit or a replacement This is after 4 email and 6 chats”

Helpful Report

Posted 5 years ago

“DHgate enables the sellers on its platform to sell defective products. Their return policy is so arduous it is impossible to return for refund. They are a scam! Do not buy!”

Helpful Report

Posted 5 years ago

“Thank goodness I used a charge card. I put a stop payment on the charge. Never received the merchandise and could not get a legit reason.”

Helpful Report

Posted 5 years ago

“Never received merchandise. Customer service would not help. Said to work it out with the original seller”

Helpful Report

Posted 5 years ago

“Worst experience I've ever had online. Never got my items and saw the exact same item and the exact same picture on Ebay for alot more money. Buyers beware. Do not use dhgate.”

Helpful Report

Posted 5 years ago

“Buyers beware. Bought 4 items. Thought they were great deals. Never got the items. Then saw the same items with the same pictures on Ebay for alot more. Why sell them to begin with. Customer service just plain sucks. I do not recommend dhgate at all.”

Helpful Report

Posted 5 years ago

“Absolutely terrible. I ordered something,a month later they said it was lost and tried replacing it with something I totally don't want. Trying to get a refund has become a nightmare. I will never use this site again”

Helpful Report

Posted 5 years ago

“DO NOT BUY ANYTHING FROM DHGATE.COM.....IT IS A SCAM ......THEY PROVIDED TRACKING # BUT ITEMS WERE SHIPPED TO WRONG ADDRESS, THE ORDER HAS BEEN MARKED AS DELIVERED BUT I DID RECIEVE BECAUSE IT WAS SIPPED TO WRONG ADDRESS”

Helpful Report

Posted 5 years ago

“I noticed some of your clothing items are exactly like another company's The layout, color and all Are you affiliated with other companies?”

Helpful Report

Posted 5 years ago

“Ordered an item still not received after 2 months still saying in transit but can't get hold of supplier and can't open a dispute on their website, completely stuck and they've got my money!!!”

Helpful Report

Posted 5 years ago

“WARNING!!!!!!SCAM Did not receive my order BUYER BEWARE!!!!”

Helpful Report

Posted 5 years ago

“Just don’t do it. Read these other reviews and believe them. This company is a fraud and their customer service is just lip service. THEY WILL NOT HELP YOU.”

Helpful Report

Posted 5 years ago

“I purchased a tool set that would weigh in at about 50lbs well when I tracked the package it says it was being shipped via usps epacket not sure what that was so I looked come to find out it’s an express ship method for items under 4.4pounds and since I filed a dispute the shop that I ordered through has closed selling 109 units of the same product at a little over $29 they made over $3000 on the product before closing shop.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 987 reviews