DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,548 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,548 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 22nd April 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered five Happy Baby Formula, but only one was delivered and the service fee and Dasher tip are still same as buying five Formula. My request to return it and get fully refund was rejected. This is a very awful shopping experience with DoorDash. DoorDash is not countable, I'll never shop with DoorDash.”

Helpful Report

Posted 1 year ago

“I had an order from Harvey's. The dasher had the soft drink only half as it spilled in his carry bag.”

Helpful Report

Posted 1 year ago

“natia was EXTREMELY helpful. panera messed up and forgot to give him my two loafs of bread and soda and he went BACK to panera to get it for me. he’s a great asset to the company, you need more drivers that are caring and friendly and hard working like him.”

Helpful Report

Posted 1 year ago

“Orders are ALWAYS WRONG. Missing or incorrect. Support does not care. Even if you pay the dash pass. They accuse you of “having too many incorrect orders” if you tell them what’s missing, on the app. They don’t credit you with the amount you paid for the item. Just whatever they feel you should get, and they don’t offer a refund. They give as credit to their company. Horrible company. All around. I wish this was not a monopolistic company, but they are the ones used the majority of the time, if any services like this are offered in an area.”

Helpful Report

Posted 1 year ago

“I spend thousands of dollars on food with Doordash and one of my dinners was missing yesterday on a $88 order and I was denied a refund. I called support and the representative disconnected the call while I was speaking. I'm completely done with Doordash, I've deleted the app and will encourage all my family, friends and social media followers to do the same.”

Helpful Report

Posted 1 year ago

“their fees are so out of pocket, why are you charging me almost ten dollars???”

Helpful Report

Posted 1 year ago

“Very bad experience. They tricked me to participant in a question, and gave me a promotion code. When I tried to apply for this code, it said that my account is not eligible for this promotion. I contacted them, they suggested me to place a order with full price, and then they will try to provide a better resolution. Very tricky company!”

Helpful Report

Posted 1 year ago

“Doordash waived a $3.00 convience fee but charged me $10.99 for a $7.99 sandwich.”

Helpful Report

Posted 1 year ago

“I placed 2 orders and was charged for 3 even after I showed the agent via the chat proof that 3 different amounts came out of my account. Rhea Gay's (if that is her real name) attitude was terrible, her customer service was absolutely despicable and her timing to answer was extremely slow! She refused to put me on to a manager even when I asked twice and refused to give me a refund for the 3rd I did not order! Every time I use this app I get problems with my orders and will not he using it again!”

Helpful Report

Posted 1 year ago

“So upset. They claimed they did a review. I'm certain my driver never received the 35.00 margarita jug I bought missing from my food order, my main reason from ordering from the restaurantwas to get the drink. 35.00 is a steep price for a missing item. I contacted my credit card to dispute this amount, so I can get a partial refund. I'll just drive and spend 5.00 on gas for now on.”

Helpful Report

Posted 1 year ago

“Food was dropped off at the wrong location. Messaged the Dasher with zero response then called and she answered. And she said that I should just go get it myself. I said no I left you a tip you're being paid to deliver the food go get it and bring it back. Then she responded with why didn't you just wave me down and I said that I did you just kept driving face buried in your phone. 20 minutes later she shows up with my food ice cold. It went into the trash. $30 for nothing.”

Helpful Report

Posted 1 year ago

“If I could give a zero I would. Doesn't assign anyone to bring food half the time and customer service has no brain and repeats the same scripted messages even though not helpful in the least.”

Helpful Report

Posted 1 year ago

“They canned my sister who was a 5 srar driver because someone hacked her damn account..as hard as she worked..smh..she just lost her son and these monsters canned her on mothers day. THEY ARE THE WORST PEOPLE TO WORK FOR!!! NO INVESTIGATION OR APOLOGY JUST DISCONNECTED HER ACCT..THEY SUCK!”

Helpful Report

Posted 1 year ago

“They are thieves. They steal money from workers. And refuse to give it back. Workers beware.”

Helpful Report

Posted 1 year ago

“I'm not sure I should blame the dasher, but the service was a ripoff in Seattle. They added an hour to my delivery time (minute by minute most of the time). At least I found out it was because they added 3 other deliveries OTW to my location. We all know that an extra 45 minutes on a pizza delivery really improves a $70 order that was $30 in fees. I'll never use DD again here. And, yes, I tried messaging the dasher.”

Helpful Report

Posted 1 year ago

“Over two hours after posting order no dash assigned and called support no help in resolving anything keep giving me excuses is a big joke lost my money for my order”

Helpful Report

Posted 1 year ago

“The last 7 days ordering I get dashers that only speak Spanish...my food is 1 to 2 hours late! How can they drive? What a joke this has been...I mean really”

Helpful Report

Posted 1 year ago

“I always tip very well on door dash and almost every driver does not say thank you or even acknowledge the generous tip. Very frustrating.”

Helpful Report

Posted 1 year ago

“They do not give a flying f**k about your order. If the restaurant gets your order wrong and you complain about it, they’ll refund maybe $4 on a $20 order. Absolutely insane. This just happened to me and it’s not the first time. I was a loyal customer for years and I even paid for the stupid dash pass membership. Finally had enough after this order. All set.”

Helpful Report

Posted 1 year ago

“Worstttt, don’t ever order, deliver guy will eat ur food, agent will scam u to cancel the order, they will take ur money from account & doesn’t process refund, total scam, I never received food.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,548 reviews