DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,823 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dasher sat at the bar, "while waiting for my order" order arrived cold. DD did absolutely nothing to help make the issue right. They offered me $3 in credits 🤦🏼‍♀️”

Helpful Report

Posted 2 years ago

“I hate doordash. They do the most unprofessional things when it comes to refunds. They usually offer a dash credit refund transfer or an original payment method refund transfer. They didn’t give me those options this time and now I have to wait 3 days to get my money back rather than having it in my credits where I can just order something else. Not happy. And I’m still hungry >:(”

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Posted 2 years ago

“Door dash is the worst ,I did not receive all my food sent a picture of everything that was in the bag and a picture of my order and they refuse to credit me back..Thanks for nothing door dash”

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Posted 2 years ago

“First time ordering, gave explicit instructions on the delivery and it was delivered to the wrong address. Company only wanted to refund me the tip portion! Will never ever order through them again. First and last time.”

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Posted 2 years ago

“worst worst worst company ever they don't know how to deal with the problem”

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Posted 2 years ago

“negative 10 stars! Horrible company! They are thieves and liars! do not use them!!”

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Posted 2 years ago

“I hate I had to give a star to even say this! CUSTOMER SERVICE TERRIBLE!!! Michelle and jasmine both terrible reps! No patience! Just terrible exactly why I support Uber eats!”

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Posted 2 years ago

“If I could give negative stars I would. Door dash steals your money. Only part of my order picked up and delivered. After 5 phone calls, many emails and appeals to why they denied to refund me. No way to get ahold of anyone willing to help. This was my one and only time ever using this terrible company!”

Helpful Report

Posted 2 years ago

“My past 2 orders neve arrived and i still gave it a chance hoping that it was just a mistake. This time wrong items arrived, I contacted customer service 5 times and no one provided me a refund”

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Posted 2 years ago

“As a food delivery service, they are great. Food was delivered, but not to me.”

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Posted 2 years ago

“I only gave one star because I could leave it at zero. Not like this is going to make a difference but door dash has gone to the lowest of the lows with who they allow to work and drive for them. It's only people with nothing better to do so they can get tipped regardless of how they handle your food.. I had a driver bring me a delivery of over $100.00 worth of food and half the order was missing and the other half was smashed and spilled all over the bag.. when I demanded a refund the lady I spoke to said they would give me the full refund but only gave me 20.00. when I called to argue with them all they did u as given me the run around. Don't bother spending your hard earned money on this app.. cut the middle man and got pick up you own food or make sure the restaurant does direct deliveries because you will only be disappointed ordering with door dash”

Helpful Report

Posted 2 years ago

“Ordered groceries for dinner with a 32 minute delivery time. That extended to 1 hr. Then I received a message that they had an issue checking out. They assigned it to another driver after 75 minutes with an estimate delivery 2 hours after expected. They refused to cancel and refund. So I was charged a $$ penalty for cancellation and a credit for future purchase. I have canceled my dash pass and they still won’t refund.”

Helpful Report

Posted 2 years ago

“I’m finding out about door dash more and more items missing dashers won’t go back and make right when reporting to Dd there sure to take off next order but don’t I’m going to start ordering from grub hub c if there’s r better truck driver u often”

Helpful Report

Posted 2 years ago

“I order frequently and usually have no issues with my orders. If an item is missed or not in stock, I am refunded the money right away. Recently, they had a promotion available when I went to create my next order, up to a $20 value. I left my cart sit over night and the next day when I went to place it, the promo just was gone.. disappeared! It was a Father's day promotion and Father's Day still hadn't happened yet so I would have thought it would still be there the next day to apply to the order. I brought it to customer service's attention who are the least bit of helpful and they needed a screenshot as proof of the promotion, which I didn't have. In the end, they ended up saying the promotion had reached its max limit and they were unable to compensate me for it.. I placed the order without the promotion. The next day, I go back onto the Doordash app and the promotion was there again!! I definitely feel that I got intentionally scammed out of a promotion just from leaving the items in my cart sit too long. Be careful if you are not planning to place your order right away and take screenshots when you are applying the promo at the time in case it just vanishes like it did for me and you miss out on savings for no apparent reason!”

Helpful Report

Posted 2 years ago

“Ordered some food never received it and they kept on saying they have no drivers been waiting for three hours. They said Drivers available And they had to cancel my order and they never gave me my money back”

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Posted 2 years ago

“i ordered my food at 6:32 am it’s currently 3:20 pm and still not here. after i added my card it kept charging and charging my card and emptied my bank account. i do not recommend .”

Helpful Report

Posted 2 years ago

“had a terrible time talking with 800 number and it's going to take 10 days to get my money back from a cancelled order. that the store cancelled! They were very rude and would not help me in any way. plus.. always takes like an hour to get food and is always cold.”

Helpful Report

Posted 2 years ago

“They don’t have a refund policy. If your order ends up going to the wrong location for pickup, your money is gone . Can’t wait to delete my account.”

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Posted 2 years ago

“I will never use door dash again. I canceled an order well before they would even start to make it and I was only refunded 28 dollars from a 100 dollar order. Basically they stole my money.”

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Posted 2 years ago

“I have a few bad experiences and DoorDash simply does nothing. I feel they should hold the restaurants and drivers responsible if we as paying customers don’t receive what we are paying for. I will be using another company like Uber eats & will NOT use DoorDash again.I encourage others to do the same….then maybe things will change.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,823 reviews