DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,823 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,823 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t even give them any stars if that was an option. I used to use doordash often. This is the second time this has happened to me. I placed an order at greenleaf in costa mesa. The doordasher gave me someone else's order and then when I wanted it to get resolved there was absolutely no solution from customer service. The agent didn’t even sound like they worked in a building. I could clearly hear that they were outside doing something while “helping” me.”

Helpful Report

Posted 2 years ago

“Victor the DoorDash driver stole my food and my money. I called him multiple times went to voicemail I text him and he said well I left the at store someone else will pick up you. Funny enough it said my food was delivered and it was not. This is disgraceful and disgusting. And I’m concerned about who gets job to steal people and money. I spent over $40 and saw nor had nothing”

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Posted 2 years ago

“DO NOT USE . THEY STOLE MONEY FROM A MINOR DID NOT DELIVER HER FOOD AND REFUSE TO REFUND!!!!!!!”

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Posted 2 years ago

“We ordered lunch from TAO on NY Ave in Huntington. Georgi our delivery guy was fast to deliver and on time, hot delicious food and with a smile to boot! Georgi is great and an asset to Door Dash. Be like Georgi!!!!!😊”

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Posted 2 years ago

“I would not even give 1 star for the pathetic customer service doordash provides. On 24th May 2024, i ordered lunch (2 bowls specifically) from veggie grill in pasadena which costed me 50 dollars. My house is 1 mile away and my husband and I were busy with our office work and we have an infant too so did not have time to pick. I left 1 dollar tip to dasher since it was barely a mile away. Apparently the ordered never got delivered and dasher left the order outside Veggie grill and posted a picture too. Inspite of doing 20 calls to customer care, the issue never got resolved even after a month. Every customer agent could see that the dasher was unprofessional and I should get my refund but they couldn't do anything except to push it to escalation team or specialized team that would just decline my request! It was so ridiculous because the source address and destination address of the order were the same and I have my default home address integrated but the specialized team has no brains to see and infer that!!”

DoorDash 1 star review on 21st June 2024

Helpful Report

Posted 2 years ago

“I use to love DoorDash but times have changed. All they do is give you a $5 credit for a missing item. They don't offer to redo the delivery. They don't offer to reimburse you. Times have definitely changed. There customer service has gone downhill. I can't work with them anymore. I just can't. Let me know if there is another delivery app I can try. Tried to upload the photo but it wouldn't let me.”

Helpful Report

Posted 2 years ago

“Horrible company I ordered some gear months ago… never got the products… asked for a refund and they told me to make a second order while waiting for the refund! I made the second order, it came in the mail yet I’m still waiting for my refund from the first order I never recieved! I message them everyday with no progress! Very unprofessional company! 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾”

Helpful Report

Posted 2 years ago

“I want to share some feedback about a company that could improve its customer service. In my experience, they seem resistant to issuing refunds and tend to offer credit instead. Additionally, I have encountered issues with the delivery of my orders. Enhancing their customer service and delivery processes could significantly improve the overall customer experience. Thank you for considering my feedback.”

Helpful Report

Posted 2 years ago

“Terrible, offer 40 percent on first 3 orders then don’t apply the discount! Stole the money off my card received no food!”

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Posted 2 years ago

“Would give 0 stars if I could. App said 40 minutes for delivery. It came hour and half late”

Helpful Report

Posted 2 years ago

“Everytime I order from doordash. I either have missing items or I receive someone else's food. Call customer service and they offered me a $5 credit for a $50 order. I won't be using them again! Unfortunate”

Helpful Report

Posted 2 years ago

“I spoke to Faisal who’s clearly has no customer service skills. I was charged double by door dash and they won’t fix it. They are blaming the bank but it’s door dash that charged me double. I asked to speak to a supervisor and they ended there chat rudely. It’s a wonder they have only 1.3 stars. I won’t recommend DoorDash to anyone and I will make sure we stop using the service at all of our office branches. For the sake of $60 you have now created a loss of multiple clients. Hope it’s worth it for you.”

Helpful Report

Posted 2 years ago

“Worst customer service I've ever encountered. They don't stand behind their name at all. I will never use this service again.”

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Posted 2 years ago

“I just placed a White Castle order through Doordash and got nothing that I order. I contacted them through chat and they tried to refund me a fraction of my cost. Then ended the chat because I said it was unacceptable.”

DoorDash 1 star review on 20th June 2024

Helpful Report

Posted 2 years ago

“Didn't get one of my meals, that cost $14.70. It was a combo. They would only credit me $4.00 since I received part of the order (I only got the coke!!). Furious and I don't get furious.”

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Posted 2 years ago

“RIP off of time and money wasted over 20000 miles driving for this piece of dump”

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Posted 2 years ago

“I have been working on the Dasher App for several weeks. Each week the earnings are decreasing, delivery distances are excessive, and the “Corporate delivery sell rate” (tip) of $2.00 used by Pizza Hut, Papa John, and Chick-fil-A leaves no profit to the driver after expenses. Tips less than the cost of one gallon of fuel? Rejecting these “offers” brings the wrath of scorn from the extremely rude and unprofessional “Platinum Support” regarding the “Platinum benefits”. Dasher Rip off! Drivers BEWARE!”

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Posted 2 years ago

“Terrible, their entire system is set up to make their drivers fail. I feel bad leaving bad reviews on drivers because they are working for pennies while unaware of the ever changing challenges that the plethora of restaurants face. They don't know if the restaurant will be out of something plus they are handling multiple orders to make more money and can't help if a restaurant is behind. Doordash customer service is complete trash. They seem so unaware of these kind of circumstances and don't really care how much time you've spent trying to resolve it when in the first place you were trying to save time with their service that is so unaware of their own market.”

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Posted 2 years ago

“Never helpful never answers the right answers and directs. The questions never comes through with their food. If it wasn’t just a few times that it is happened. I would understand but when you’re getting ripped off $200 it gets to be a big deal that’s only one instance another was $20, no big deal but they will not refund your money immediately like any other company but decides to hold it for 7 to 10 days. If you don’t get a product you pay for or your DoorDash or still it. I think DoorDash is responsible. They have done nothing for me in the past. I highly recommend not using this company or Uber Eats they seem to do a lot better. They have all my files And email and just got done talking with them. I highly suggest not using DoorDash into GrubHub or Uber eats or anything else. At this point they won’t screw you over your money and your food. They just can’t seem to pull this together”

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Posted 2 years ago

“Worst company EVER! Placed an order and they sent to wrong address, have a screen shot of order to the correct address. Tried calling a d was basically called a liar. Placed second order, much to my dismay, but my kid was hungry. Got that order wrong too, missing items. Called again and told a second time I was lying. Placed third order, having to pay for all 3 and finally got correct order. When I called for refund I was basically told I was lying and refunds denied.WHAT KIND OF BUSINESS IS THIS???”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,823 reviews