DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOT REC RUD”

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Posted 2 years ago

“1 pizza was 45 with tip. Never again”

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Posted 2 years ago

“Omg door dash you guys are the best Tonight the delivery driver was surindar nice gentlemen with his friendly service my food was on time Thanks surindar paa ji Excellent”

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Posted 2 years ago

“Took way to long first order driver said forgot card or something so they wanted us to wait 30 min for food. Cancelled re orderd and took way to long very disappointing”

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Posted 2 years ago

“My niece ordered 2 pizzas. She spent over $100.00. The pizza was disgusting and not edible. DoorDash was sent a photo that showed that less than 1/4 of each pizza was eaten. DoorDash would only refund $5.00. What a joke. Pizza place wouldn’t refund anything to us.”

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Posted 2 years ago

“Waited an hour and a half for a delivery from a place that I could see from the hotel. App kept saying driver was there waiting for order. I went and got it myself and driver never showed up. Door Dash kept saying 3 minutes till delivery, for an hour. Currently eating cold food . aThanks for a miserable experience Door dash.”

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Posted 2 years ago

“I ordered food from Damascus House in London, ON, for $75 to be delivered by Doordash between 7-7:30 pm. The food never arrived. The delivery guy claimed that he delivered the food and there was a boy in front of the house and he took the food and went in. I do not have a son and my husband was studying at his desk facing the front window. If he came he would have seen. I will never use Doordash and never order from Damascus House. They didn't care much about it.”

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Posted 2 years ago

“Other than destroying my property. The person on the delivery app was Wanda but A man was the delivery person. STOP 🛑 using DD this people are not vetted and I'm sure they are criminals. And dd will not pay for any damages to your property.”

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Posted 2 years ago

“horrible experience. food was misdelivered and never came. wasted an hour of my time and I ended up with no dinner.”

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Posted 2 years ago

“They needs to shut down letting they workers steal customers food just cause they didn’t get a tip off the app”

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Posted 2 years ago

“I have used door dash way longer than I'm proud off for sure. But out of the last 4 yrs I've uaes it, I've never ever had so many complaints. And it's nit my dashers it the stores. Crappy Crappy products ALWAYS ALWAYS wrong, cold or takes for ever so well it's cold. Customer support is always Luke here's $5 for the $40 or $60 you spent ( I have a big family) . How is doordaah still in business? The companies they represent are garbage. Which in turn makes them garbage, but yet it's seems to be acceptable 🤔”

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Posted 2 years ago

“I was uncertain about the identity of my Dasher because he arrived with a friend, and both of them delivered my food together. This situation raised concerns about my privacy and security, and the interaction felt awkward and uncomfortable. Additionally, it appeared that the two individuals might be undocumented migrant workers. Due to this experience, I will be deleting my account and no longer ordering through DoorDash.”

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Posted 2 years ago

“Excellent communication from. Dasher Zion, fast, followed all instructions to the T. If I could request that Dasher again I 100% would”

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Posted 2 years ago

“Legit. The ones who have warmer bags I tip higher”

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Posted 2 years ago

“Very dissapointed of my order today. Dasher was not following instructions and rude. Before he picked up the food, i texted him where to go becoz sometimes the GPS Apps is wrong. But He delivered it to a wrong address and he insisted to me that it was my address and if he will deliver it where it supposed to be he wanted more money. And He said Doordash instructed him to leave the food in that wrong address. Dasher, ZERO star for you. Good thing CS listened to my complaint, but refund will takes 5-7 days, i have to wait.”

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Posted 2 years ago

“I don’t even want to rate at 1 star! I will not be ordering from DoorDash again anytime soon if ever again. My orders are continuously messed up and I get they aren’t the ones that make the food but they have very poor customer service! You ask for a refund on an order that is completely messed up that you can’t eat ANYTHING you ordered and they want to give you only a few dollars back. I have had orders of $40 and gotten MAYBE $10 back. Tonight I ordered Sheetz and everything was messed up missing items etc I had to throw away my whole order. When I asked DoorDash for a refund they wanted to give me only $9. This is also after having to call because the app only wanted to give me $2. My issue is I spent $24 on my food order and they BARELY would give me the $9 back. The only EXCUSE they came up with was the system generates the amount to refund. I’m sorry the amount of people and the amount of money that is spent with them and on orders this is not an excuse! This is unacceptable to have such a lack in customer care!”

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Posted 2 years ago

“More than twice now I’ve had my food not be delivered to me. Call the restaurant only to learn they handed the food off to the drivers and the driver has now stolen my food and going ahead and cancelling the meal. Which then leaves me without food, restaurant without money and DoorDash customer service doing nothing except offering points. It’s ridiculous that they keep allowing this to happen and doing nothing about it. Today it happened again and when the restaurant reached out to me this time they stated this has been happening to them all week for awhile now. It’s frustrating and unacceptable that they are allowing this to happening and doing nothing to stop/punish drivers, it’s literally robbery.”

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Posted 2 years ago

“I had the most courteous delivery young lady. She went all the way back to Tony's BBQ to get my peach cobbler that they left off my order. She said they didn't have any more so they sent cheesecake instead. I tipped her extra. I'm mad at Tony's though. Doordash this particular delivery person whose name I did not get, saved you from getting marked off my list. Thanks.”

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Posted 2 years ago

“Placed an order for Chinese food a $19 order for deep fried prawns did not arrive I was issued a $5 credit I'm still owed $14. An order of lemon chicken was dumped on the bottom of the bag I was given a $10 credit. I have been denied my additional $14 I'm very disappointed I will only use doordash one more time to get my credits and I will no longer use this service I've never had this problem with skipped the dishes”

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Posted 2 years ago

“Customer support is trash. They have promos that they don't make good on. If you plan on trying to collect on what is promised after completing your end of the deal, make sure you have lots of screenshots as proof. They will deny that the promo exists, that you completed it, that the terms were what you say they were, anything to not help you. Also, they like to pass you off and hang up on you or end chats (sometimes before they've even started). They will tell you there's nothing they can do from their end, you just need to wait for x amount of hours. If it's already been that long (or longer) they tell you to wait x amount of hours longer. It's a complete waste of time trying to get anywhere with these people. Customer service isn't even in America. They all have names you can't pronounce and they can't speak or text proper English. The whole thing is infuriating! The " convenience" of their so called service is not worth the price or the hassle. I've had nothing but bad experiences.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews