DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reported this and all I was given was 3.00 credit. I ordered 3 ice creams and a large fry. The video shows what the dasher did. Why would you hang a bag of food on the wreath hanger and barely knock on the door. Real dumb if you ask me.”

Helpful Report

Posted 2 years ago

“Deliver to wrong address. Pay NO attention to delivery instructions. WORST. DELIVERY. SERVICE. EVER!!!! When are restaurants going to stop working with this piss-poor company?!?!?!?”

Helpful Report

Posted 2 years ago

“DoorDash didn’t know anything about the dishes offered by its client Miso Sushi Restaurant in Kingston NY. They referred me to the restaurant who couldn’t guide me to a 10 piece sashimi offering which they claimed was there. Vicious circle!!”

Helpful Report

Posted 2 years ago

“DOORDASH YOU ARE GOOD BUT FOR HEAVEN SAKE COLLAB WITH THE DUNKIN DONUTS APP. SO THAT THE LAYOUT WILL BE THE SAME.”

Helpful Report

Posted 2 years ago

“DoorDash admits both in writing and via a recorded phone call that they overcharged me $15.00 for watermelon yet refuses to refund the overcharge. They blamed the driver and told me to report it to my bank as a fraudulent transaction. WHAT? I have had it with them and have now switched to other delivery platforms. I own several hotels and I have issued a no trespass order against Door Dash. They will not be allowed on the premises either when an employee or a guest wants to order. It’s the principle of the thing.”

Helpful Report

Posted 2 years ago

“I have used DoorDash twice & both times were horrible experiences. The 1st time the food was delivered to the wrong address, a picture was sent & the food was left in an alleyway on the ground. The 2nd time was 05/31/24 the dasher's name was Mel & he not only lied & said the food was delivered but he took a picture of where he left the food on the ground outside the entrance of another restaurant. Mind you, I gave clear instructions of how to deliver the food order to the address & also tried unsuccessfully to reach out to him to assist. I even gave my cell phone number to call with questions. Customer service issued a refund, but the point of using this service was to receive a food order NOT a refund. I WILL NEVER USE DOORDASH AGAIN!”

Helpful Report

Posted 2 years ago

“Individual went and urinated in my driveway after delivering food.”

Helpful Report

Posted 2 years ago

“Notbthe first DoorDash disappointment! I ordered Szechuan Beef from Dragon Valley in Napa, and they delivered Broccoli Beef. I can get a refund, but I can't recover my lost time, and now I must go out to eat. Recourse, DoorDash will get back to you in 3 days! How about a hotline where users can have some immediate remedy, you know, like Door Dash going back to the restaurant and fetching the proper order!!! Of course, Door Dash will refund the price of the incorrect order, but not the tip (ha!), the tax, or the delivery fee. Not yet ready for Prime Time!”

Helpful Report

Posted 2 years ago

“My driver made sure my food was srill warm.”

Helpful Report

Posted 2 years ago

“I ordered a box of Krispy Creme donuts for my children using Doordash. A driver was selected and a confirmation was sent. My order was placed at 9 PM with an eta of 9:20-9:25 PM. The driver literally sat in a shopping plaza across the street and waited for the store to close. I called and sent the driver a text using the app nothing was received. I did some research to see what happens if the store closes with an open order and the websites stated the driver would receive a partial payment and I would receive a partial refund. Witnessing this take place was both aggravating and disturbing. I'll stick to uber eats moving forward.”

Helpful Report

Posted 2 years ago

“I get the same sandwich made the same way from Jimmy John's. The menu does not offer the same options as the menu inhouse. My sandwich does NOT come with mayo but yet there was mayo on it and it did not seem to taste the same way it does when I order in person.”

Helpful Report

Posted 2 years ago

“This company does not take responsibility for their incompetent delivery drivers. Obviously, the drivers are not trained or held accountable for not delivering customers food to the correct address. The system that this company has is to make money by any means necessary. There are no set regulations to make sure their customers receive what they have paid for, and Door dash will not refund. I placed an order with Little Caesar's May 21, 2024, and the driver picked up part of my order, I am still waiting for my refund on the pizza he left at the store. I spoke with the manager at Little Caesars, and he verified the pizza was still there. One of many incidents with door dash.”

Helpful Report

Posted 2 years ago

“2 dollars to deliver a order, no tip, that's why sometimes things happen I can believe the this platform try to pay people 2 dollars and couple cents to deliver a order its crazy, when you got a 9, 10 dollars orders its because costumer send a tip, this platform need to disappear and stop using citizen around the country to make money”

Helpful Report

Posted 2 years ago

“I do not recommend door dash the customer service is disgusting I asked for my full refund due to the quality of my food and on multiple occasions I was told ‘I will now be ending the chat to help others’ disgusting customer service people need to stop ordering with them too cancel door dash we deserve better!!”

Helpful Report

Posted 2 years ago

“DoorDash sucks… food is ALWAYS cold when it gets here, my cold french fries were at the bottom of the bag, all of the ice was melted from my drinks. I’m done with DoorDash too many disappointing experiences✌️”

Helpful Report

Posted 2 years ago

“Door dash has been charging me $9.99 per month without me activating any "dash pass" or anything else. I have called multiple times and they keep wanting to just give me credit on my door dash account, which I don't want to use anymore. Also, the drivers have been showing up either drunk or high on something and taking well over an hour to deliver the food. Burgers show up cold, sushi shows up hot, and I gave up on ordering milkshakes a long time ago. Door dash is trash.”

Helpful Report

Posted 2 years ago

“I received a notice that my order was complete, but no one ever even came up my street and no order was in sight. I immediately called my driver, but he would not pick up. I sent a text that was also ignored. And, of course, it is impossible to reach anyone at DoorDash. Very, very frustrating, especially after waiting over an hour for my order. I ended up having it re delivered which meant I ended up eating dinner at 10:00 (I originally ordered at 6:30). I was able to chat with DoorDash but they refused to offer me a refund or credit of any kind. Very, Very frustrating!”

Helpful Report

Posted 2 years ago

“I was in an accident in the month of March while delivering with DoorDash, I called to report the incident and the only thing the representative ask me was if I was able to deliver the food, no remorse in asking if I was ok, or what happened. I called once again to report the incident and spoke with Belita (the representative’s name ) and she had no sympathy or understanding of me explaining what happened to me , when I was trying to explained myself she hung up on me . Bad communication and work environment if DoorDash doesn’t seems to care about the wellbeing of their employee’s life while in the job.”

Helpful Report

Posted 2 years ago

“This app used to be a pleasure to use. However, over recent months, I have had so many issues with this platform. The most recent issue is an order that was placed and the hours of the restaurant said they were operating and open. After placing the order, I called to check on my order directly with the restaurant and they said they closed 30 minutes early that particular night. Therefore, I was never going to get my order and I would’ve sat and waited all night. Mind you, I’ve sat and waited all night on two more DoorDash orders just to much later be told that they had no Dashers available to deliver my order. Therefore, this time, after placing my order, I called just to make sure they’re going to deliver my order. The restaurant said they closed 30 minutes early and they apologized but they said I would need to cancel my order with DoorDash, which I did. I called the DoorDash representative and explained the situation and the representative said that they would refund my money. I’m looking back through my bank statements now, about a month later, and I realize I never received my refund! After contacting DoorDash support today, they said you won’t be getting a refund now because it’s too late. They said there is nothing they can do for me. So I never got my order and DoorDash will not refund my $30! Avoid doing business with DoorDash at all cost!”

Helpful Report

Posted 2 years ago

“I had ordered something from Petco , who had door dash deliver it to my house. The guy who delivered my order had brought me the wrong order. He had just left so I quickly called him and told him that he just delivered the wrong order to me. He said sorry and there was nothing he could do about it because he was in a hurry to make it to his next delivery. When I put in my order which was a small one I included a $10.00 tip. So I called door dash and the customer service guy I talked to was borderline rude and in a big hurry to get me off the phone. When I asked about the $10.00 tip I had left, because there was no way the driver deserved it he told me he sent my tip back to Petco. I don’t believe Petco did the tipping but I did. So sure enough I was not credited back my tip. I will NEVER deal with door dash again! Yes I got to talk to someone about my problem immediately when I called but their customer service sucked!”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews