DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,387 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So here I am again waiting for my dash pass to expire. Seems like ever since I have signed up for dash pass the service has gotten worse. The chat consistently cut you off and says there's been no response when you are actively typing. Now to the order. I order a 5 piece chicken dinner meal with BBQ sauce, n apple pie and a gallon drink. I got 3 pieces of chicken, no BBQ sauce, no apple pie and a large drink. I complaint to customer service they offered me a credit of 5 dollars when this was almost 30 dollars. And a credit only. This is ridiculous. Not to mention that I the other was late after trying to reach the driver only for them not to respond.”

Helpful Report

Posted 1 year ago

“I never received my food, the dasher sent a picture of where they delivered and it was not my house. I was told I did not qualify for a refund. So I had to pay for food I did not receive. Absolutely got ripped off. Will never use Door Dash again.”

Helpful Report

Posted 1 year ago

“Doordash has terrible management, treats their employees horribly, and could care less about the struggles employees have to face when coming across terrible customers. 1-proposing a dash of $4.75 for over 13 miles is crazy and unacceptable to even send out to dashers to complete-- how are dashes supposed to make money?? 2- dashers are NOT a catering company-- expecting us to carry 6 drinks and 6 entrees is crazy, and for minimal mone 3- doordash takes advantage of their older employees and gives them trash orders so their acceptance rates plummet + cant schedule orders in advance 4- with business principals like this, I hope doordash goes out of business ASAP-- currently waiting for a better delivery platform that treats their employees with respect and cares as much about employees as they do customers.”

Helpful Report

Posted 1 year ago

“Ever since door dash allowed drivers to pick up multiple orders door dash sucks. I’m not paying $3 extra to have an order come directly to me. DoorDash already charges more for every single item you order then you’d pay ordering directly from the place. Paying service fees delivery charge AND a tip. I ordered ice cream from dash mart bc dash mart is supposed to be really quick always has been under 20 minutes since it’s right by my house but today the driver took TWO other deliveries after picking up my ice cream and one of the deliveries he said had a mistake making the order take over 45 minutes to get to me. This is about half a dozen times I’ve had an issue since they added this feature. I will no longer be ordering from door dash. Ordering through slice or right from the restaurant is better”

Helpful Report

Posted 1 year ago

“Totally disrespectful took my money for two orders i didnt get and refused to return my funds they also didnt respond until days after beware big scam site they will robb you blind”

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Posted 1 year ago

“Absolutely terrible customer service and the approach taken to rectify mistakes is next to none !!!”

Helpful Report

Posted 1 year ago

“They charged me $40, cancelled my order from dickies bar b que, and kept my money! Horrible customer service! Never recorded my money back, even though I waited the 3 days! Do not use this app! Go to grub hub I guess”

Helpful Report

Posted 1 year ago

“i tried to become a dasher in four different zip codes no work was available and customer service is a waste what a horrible company!”

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Posted 1 year ago

“Doordash not only did not give me my order, but hung up on me calling their customer service number after being charged and never getting the order. Would never use them again. There are other services that deliver better than Doordash.”

Helpful Report

Posted 1 year ago

“Second time that a business did not give me part of my order. Called business and they stated "we gave that $21 salad to the driver." Called Driver and was told "nope. I never received a salad." I contacted Doordash and they said "we will give you a $2 credit for your next order." Can't get a person on the phone. Well, I am done with Doordash.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM DOORDASH never got my food never got my refund not only that they were being rude not helping me at all saying to call the store when the store isn’t responsible”

Helpful Report

Posted 1 year ago

“Everytime I order doordash it is disappointing. Several times I have had an item left out of my order. The other times the food is so cold and gross it is not edible. I give up. I have credits on my account for food not delivered but I don't plan an ordering again. It's such a waste of money especially when you add up all the fees and tips they want but don't deserve.”

Helpful Report

Posted 1 year ago

“this doordash is the big scammer food delivery if the restaurant don’t have the food available they won’t give you back the money instead they will give you credit but only available in few hours which is a big scammer of this planet. they suck my money twice and i swear they will get there karma very fast of what they do to people.”

DoorDash 1 star review on 18th July 2024

Helpful Report

Posted 1 year ago

“Bad service sucks all ways cancel you order n you have to wait 5 day for refound you money garbage service”

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Posted 1 year ago

“DoorDash suck. The food is always cool once the dasher made it to you. They always mess up and you have to wait 3 to 5 to 7 business day. And that’s if they send it back. Cause they will take your money and credit to your DoorDash account without your permission. If you decide to use it your order is way much expensive than it would normally be with the credit. DoorDash is Horrible Horrible. I will never use DoorDash again.”

Helpful Report

Posted 1 year ago

“Tried it first time as trial promotion. Tricked into subscription service. Had no idea until I saw it on my card. Will never, ever use this service again”

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Posted 1 year ago

“Great dash pass from Bishop. Polite and timely”

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Posted 1 year ago

“Doordash need to change their policy about deliveries after midnight. The Dasher shouldn't have to get out of their car and go inside anybody building after midnight. People should come to the car and get their order. Doordash needs to protect their drivers and stop allowing the customers to give them bad rating.”

Helpful Report

Posted 1 year ago

“Ordered, received advice from DoorDash that the restaurant was closed and that they could supply similar food from a different restaurant. We are friends with the owner of our selected restaurant so we called him and the restaurant was open. DoorDash said they had a photo of it closed but when asked for it they could not send it as its encrypted (???). I catted to 3 or 4 DoorDash guys on line but could not get 2 storeys to match so obviously just telling me lies as they were when they said the restaurant was closed when it was not. Never order from DoorDash, go with Uber.”

Helpful Report

Posted 1 year ago

“Haven’t used DoorDash for almost 2 years! An all of the sudden they started charging me for subscriptions! People look out to your credit card! It’s a SCAM!”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,387 reviews