DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,821 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,821 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their customer service is not helpful or empathetic.”

Helpful Report

Posted 2 years ago

“I am recovering from pneumonia and my company sent me more than $600 worth of DoorDash gift cards. I will discourage my Realty from ever doing it again. Very unpleasant experience! The Dashers pick up the first items they see without ensuring the product is in good condition, and when customer service is called, they are no help at all. NEVER AGAIN! Check out the wrinkled tomatoes delivered. Pic wouldn’t load.”

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Posted 2 years ago

“Doordash needs to be shut down. I order food from doordash and it was picked up and later canceled i was told my refund would be processed within 10-12 business days. It has been 4 months now and i still havent gotten my money back. That food was for an event and i had to go to a different restaurant and place a big order because doordash took my money and food.”

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Posted 2 years ago

“Though its Japanese release doordash CUSt;OMe;r SERV''icE 8'O541O)-56OO PH'ONE,.NUMB er was beset by supply problems, the Dreamcast had a successful US launch backed by a large marketing campaign. However, sales steadily declined as Sony built anticipation for the PlayStation”

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Posted 2 years ago

“Door dash is a bunch of crooks. You pay for delivery and they forget food for the order. Then they do nothing to make it right. Do not use door dash!”

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Posted 2 years ago

“I ordered my food and their doordasher STOLE MY FOOD. They apologized and said yeah it happens sometimes. It should not happen. Do better my god.”

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Posted 2 years ago

“I was told I would get a refund on missing food items and never did. It has been about a month.”

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Posted 2 years ago

“Illegal imagrants are bringing me my food doordash should be sued”

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Posted 2 years ago

“Food always cold when gets delivered and you supply workers a delivery vehicle when they work for you people that work for door dash should not use there own vehicle for deliverys”

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Posted 2 years ago

“Door dash hates black customers. They offer 0-none black hair care products to be delivered quickly on door dash. Its a disgrace”

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Posted 2 years ago

“The door dasher stole my order. The restaurant confirmed it was picked up. The dasher went into my bag and took two of my orders. I notified DoorDash and they took no responsibility for their employee and told me that I needed to address with the restaurant. Poor service and have thieves as drivers. Don’t use them.”

Helpful Report

Posted 2 years ago

“Door dash did not want to reimburse me of my order that they’re rude!! dasher failed to deliver I have never experienced this type of service and I’m disgusted. I will never used your service anymore till you get your disrespectful drivers in order.”

DoorDash 1 star review on 5th October 2024

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Posted 2 years ago

“Food was supposed to be dropped off at my door, instead they sat across the street and I'm guessing they ate it bc it was never delivered. Around belton SC, this can NOT be trusted, they will eat the food you ordered”

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Posted 2 years ago

“We have used Door Dash so much and we are seeing some really unethical business practice. They charge a express service for direct to you but they do not tell the drivers. As a matter of fact out of 3 drivers , they never hear of it. So why offer a service, don't take money and worst off we waited on hold to address the matter and they just hung up after we were on hold for a long time.”

Helpful Report

Posted 2 years ago

“We ordered pizza and unfortunately door dash delivers for the pizza place we ordered from. Shonae our door dasher delivery person in Tampa never delivered our food. I had to call door dash to ask for a refund. Shonae should be fired for keeping my order and not delivering it.”

Helpful Report

Posted 2 years ago

“Horrible customer service did not give me a full refund damn near refuse to give me 15% of my order that was beyond late will never use them again”

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Posted 2 years ago

“They will not let us older dashers work since Fresno logistics stole all our schedules I’m so mad”

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Posted 2 years ago

“They mess up your order every single time. Either the item is spoiled or it’s an incorrect item or wrong quantity. I have never experienced a good delivery when using this service”

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Posted 2 years ago

“Horrible service and they have overcharged me several times and then make wait 5 to 10 days to get my money back. It is very ridiculous the way they treat you. They basically flat out called me a liar and when I showed them the proof they just passed me off from person to person i would highly recommend not eating this company or service”

Helpful Report

Posted 2 years ago

“Never delivered my food and I still havent gotten my money back. Damn scam is all doordash is! Pay upfront, including a tip, for service you will never get. I wish you could give negative stars.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,821 reviews