DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,490 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst driver ever. Ordered from hooters. Driver obviously threw order in his vehicle. When it was delivered first problem he left bag outside on an ant hill. Couldn’t even open a door to come upstairs and deliver at my door. Second threw bag in his car and spilled entire hot sauce from wings in bag. When I put bag on my stove the entire surface was covered in wing sauce. Including over every food container in bag. How stupid are these drivers. Worst ever. Be warned and of course the app won’t download the photos”

Helpful Report

Posted 1 year ago

“I placed an order through Door Dash and I forgot to change the delivery date, so the order was going to be delivered today. I IMMEDIATELY hit change delivery, but Door Dash's system said the restaurant had already started on my order and it couldn't be changed, which is a lie, since it had literally only been a couple of seconds. I then tried to cancel the order and it said it had been cancelled, but I would only receive about $9 from my $50 order. I called Door Dash and the representative was RUDE and asked "why did I cancel my order in the first place". I explained the situation and they said they can only refund $9 and there was nothing they could do. At the time of this review, Door Dash has been reviewed 21,866 times and they have a 1.3 rating out of 5 stars. They should go out of business with their horrible practices and horrible customer service. I'm calling my credit card to dispute the charge.”

Helpful Report

Posted 1 year ago

“By far the worst company on this planet smh the steal steal steal steal steal steal steal people money and don't deliver food and decline to give a refund with a reason trash company”

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Posted 1 year ago

“Would not recommend anyone to work for doordash. Pay is not worth doing let alone, it takes a long time for them to send you offers . Very bad experience with working for doordash.”

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Posted 1 year ago

“After DD took over $25 from me...I waited almost four hours and they send a picture of my delivery but to the wrong house..I will NEVER use them again as they are not even compensating a redelivery ..Irresponsible robbers!!!!!”

Helpful Report

Posted 1 year ago

“Signed us up, said we would get $1000 per referral, Not happening Then signed up one of my busy locations, signed contract saying 12k incentive at 45 days. It's been almost 90 They are not going to pay this either. I'll be starting discussions with a lawyer today.”

Helpful Report

Posted 1 year ago

“My driver intentionally delivered my food 30mins late so i had to throw it away. When he arrived he stood near my door watching to see who opened the door, mind you in in a hotel, he didn't leave till I yelled through the doorat him which scared him to take off. They only offered me $21.00 back out of the $50 I spent, I will never use this service again because I feel like door dash stole my money. I would add photos but the food went to the dumpster last night.”

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Posted 1 year ago

“the driver lynn is so rude I will never use their service again. she drives a mazda mx5 blue in color from mesa arizona. be warned she is possibly the rudest person I have met in 50 years on this earth maybe try uber eats”

Helpful Report

Posted 1 year ago

“They lie just a week ago I had received the wrong items, and reached out to support with no help. They said they were going to credit my account but guess what they didn't. Trust me use instacart or uber eats. They actually care about their customers!”

Helpful Report

Posted 1 year ago

“This company truly sucks at picking up orders in a timely fashion. In the last 2 days I have thrown away orders that are over an hour old. The so called dashers never come to pick up orders. If I was a customer who ordered I would like my food within a reasonable time.... I was told they are to pick up within a few minutes after order is placed..... Not hours later...”

Helpful Report

Posted 1 year ago

“When the company first started, it was very good and they took very good care of their customers. Drivers Were accountable. Now they let the drivers get away with murder Orders not showing up we’re going to the wrong place Or not, or the company has become a disgrace”

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Posted 1 year ago

“Awful, dishonest service”

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Posted 1 year ago

“They have sent my orders to the wrong house 3 different times. After finally wanting a refund, they denied my refund. They made the mistake of delivering my food that I paid for to the wrong house and I'm not refunded? I'm paying for someone else to eat my food. I'll NEVER order from them again.”

Helpful Report

Posted 1 year ago

“I'm a vip customer and half the time my food comes cold because there able to double dash that's very disappointing”

Helpful Report

Posted 1 year ago

“BUYERS BEWARE!!! I have been a customer for over 5 years this is the first time I've experienced this My order was picked up by a driver and the driver went to a 35 minute drive away from my home He sat stationary at another house for over an hour Never got any delivery or refund”

Helpful Report

Posted 1 year ago

“I’ve been door dashing off n on for over 3or 4 years.After dash one day I go on the app n it says deactivated.so im shocked as to how or why?Customer service tells me to respond to an email that I never received so I had the agent send me the email.The email has you to put a reason for the deactivation mind you door dash never gave me a reason n the agent didn’t know what the cause was.so I called back several times n explained how can I give a reason for my deactivation when DoorDash never told me. So the next email was for a background driving history.Mind you my license is valid.I have a ticket from 2022 that was paid 1yr/2 ago.I sent an appeal n they still decided not to activate my account.I heard of this happening to other people n I don’t recommend using door dash.I can never understand their agents because they don’t speak English.This company completely sucks .Id understand this if I was having constant complaints or issues but that’s not the case n I will be deleting my DoorDash customer account because this company will never get another cent out of me.”

Helpful Report

Posted 1 year ago

“Tracked driver in the same position for over 10 minutes. Tried to contact driver and he hung up on me. Then cancelled. So had to wait for another driver, $120 meal delivered stone cold. Zero doordash customer care. Had to contact restaurant. Not the first time I've had issues with doordash wiping it's hands clean when there is a problem.”

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Posted 1 year ago

“Dasher dara never delivered my wawa order. Took my weekend groceries and my wawa rewards points. Called customer service for my order and they will refund my purchase, not my rewards or order, and ill see that refund in 12-15 days. I hope Dara enjoys my gallons of sweet tea while ignoring my desperate calls. Meanwhile at DoorDash customer service they just repeated they refunded and wouldn't end the call so i could leave them a customer experience review”

DoorDash 1 star review on 8th August 2024

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Posted 1 year ago

“Never came and left my food and never picked it up. Didn’t give my money back for the food I never received. Would never use this company again. It was bad enough that they kept making the pick up time later and later but they didn’t give you the option to not want the delivery any longer, because of the delay. They said if you cancel, no refund. I waiting for well over an hour and half and the restaurant is five minutes from me.”

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Posted 1 year ago

“The food I ordered wasn't delivered. Doordash did nothing to make that right. This was my first experience with Doordash and will certainly be the last. I find it hard to believe their business model is to charge customers for food they never receive.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,490 reviews