DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,682 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staying out of town for work I use DoorDash regularly. I will be moving to other services. In 2 weeks Ive had 3 orders that needed a refund issued. Still waiting for a 45 dollar refund that they thought 16 dollars would satisfy. Ive been told by customer service Id receive an email from thwir specialist team... yet to see that either after contacting them multiple times. Their app is continually getting addresses wrong or changing the address when you back out of a certain store. Their customer service line is nothing even close to customer service and Ive been hung up on trying to resolve issues. The last two orders I ordered were delivered to a completely different hotel. When I was standing in front of the dasher she wasnt allowed to give me my order even with drivers license in hand due to another app mistake of address. The "refund " they attempted to gice me was less than half the amount I paid. When a refund is issued its in the form of credits so you're forced to use the company further. No Thank you DoorDash for a multi billion dollar company you think you'd get it together and be more professional.”

Helpful Report

Posted 1 year ago

“I placed an order on 09/15 from Boulevard liquors thru door dash. I received notice that my order was delivered. But no delivery was made to my house. When purchasing alcohol you must have a picture of your liscense taken and signature given. I did none of this because no one ever came to my door. I immediately called customer service and was told they would review my claim for a refund. The next day I received notice that my claim was denied. I called customer services on numerous occasions and was hung up on left on hold and received no satisfaction. So finally I called my bank and received a refund while they dispute my claim. Needless to say I will never use DoorDash again. Joann”

Helpful Report

Posted 1 year ago

“It would be nice if they told me there was a delivery charge of almost $6 BEFORE I submitted my order at Alltown Fresh, and before my card was charged!! Bull.”

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Posted 1 year ago

“The dasher kept my order and DoorDash refused to issue a full refund they decided to issue a credit back to my account knowing well I don’t ever want to use their services again! I spent $38 for something I never received and instead of issuing my money back they sent a credit ? I will be pursuing legal action for their violation of consumer laws!!”

Helpful Report

Posted 1 year ago

“I wish I could give DoorDash zero stars. I ordered from Chipotle. It’s been two hours since my order was picked up. I asked for it to be canceled and a refund. They told me to contact the store in the store is already closed response. I’ve provided you with the outcome and ended the chat they have no customer service whatsoever, I will never be using DoorDash again.”

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Posted 1 year ago

“Their 2-step verification makes it impossible for me to make an account due to an old phone number that I don’t have anymore.”

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Posted 1 year ago

“Wish I could give DoorDash 0 stars. My order was delivered to the wrong address. I had pictures to prove this. Went to the address it was delivered to. They had taken my order and refused to answer the door. DoorDash refused to give me a refund because of previous complaints( there were a few orders that were missing items) apparently they have a limit to the amount of problems you can report. I will NEVER use DoorDash again.”

Helpful Report

Posted 1 year ago

“Llevo 4 semanas esperando un pago y semana tras semana ponen excusas para pagar al trabajador, quiero que me devuelvan el dinero que yo he trabajado, y mañana mismo voy a poner una denuncia en contra de door dash por incumplimiento y falta de pago a un trabajador, esto es inadmisible.”

Helpful Report

Posted 1 year ago

“So I had ordered directly from Marco’s pizza over the phone for delivery. I get a text message saying that my delivery instructions hadn’t been put in, I open the link and it’s the DoorDash app. I called Marco’s pizza and explained and was confused why door dash was delivering my order, and not the employees. I mentioned that the address was not correct. Marco’s pizza said that they had door dash do their deliveries (which I did not know) My dasher’s name was Beth (424-600-8090) which I called Multiple times to let him know that he was going to the wrong address. The dasher had finally answered and turned out was a guy with a girls name, that didn’t speak English, and he hung up on me. He finally texted me told me he couldn’t talk on the phone because he didn’t speak English. I told him the address that he was going to wasn’t the right one, and had told him to go to the address I had sent him over text message. This dasher kept arguing that the address that was on the application was too far from the correct address I wanted to deliver to. The address on the door dash application wasn’t even a full address, so I have know idea how that gets messed up when I directly called Marco’s pizza to have it delivered to the address I said over the phone. The dasher would not return my calls, and did not follow directions. I feel like I got scammed. I’ve never had this issue with door dash till now. Also, why do we have people working anywhere that don’t speak English! I ended up calling back Marco’s Pizza to cancel my order and get a refund. I am more disappointed about this Dasher, and made me not trust to order food or anything on door dash again. (even though this service was not directly ordered on DoorDash).”

Helpful Report

Posted 1 year ago

“Individuals that work for this company NEEDS TO MAKE sure they have everything for the order not just half of it.”

Helpful Report

Posted 1 year ago

“The driver stole my order. DoorDash help desk refused to intervene until I threatened them with legal action. Warning to others: with so many other delivery services, ther is no reason ever to use DoorDash. They are amateurs and lousy at the simple task of delivering food.”

Helpful Report

Posted 1 year ago

“The merchant I ordered food from put a $10 gift card in my bag of food. The manger bagged the food. Put gift card inside bag. Stapled bag 3 times. Food arrives. Bag not stapled. No gift card. I call the manager of the store. She blocked the door dash driver from ever picking up from there again and voided the gift card. Issue is, Door Dash won’t refund me for my salad. I am not setting a salad from a bag that’s been picked thru by the driver. I am due a full credit. DD refuses to issue me a credit. I’ll never use Door Dash again. Plenty of other food delivery service options.”

Helpful Report

Posted 1 year ago

“Absolutely Disgusted. My fiance Carl D. Made a DoorDash from Safeway and we only received half of our order. When we try to call and get our money back (multiple times) we were hung up on and basically told to suck it up.”

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Posted 1 year ago

“I made an order that never showed up, Doordash only compesated me for 20% of the order. I will never use them again. I do not recommend them. Don't get burnt by Doordash.”

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Posted 1 year ago

“Why is this company taking a photo of your drivers license or passport? This can easily be identity theft or worse. This company is fully legally responsible for any issues they cause!”

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Posted 1 year ago

“I ordered and asked no substitutes They didn’t bring the correct item Gave me credit for less than I spent and I ordered again and they sent the wrong item the second time. Terrible service and when I applied for a refund a couple of months ago I never received it. Not reliable”

Helpful Report

Posted 1 year ago

“On 9/12 @ 9:09 I placed an order through DoorDash for liquor from AL G’s Liquor. The notification from DD said delivery between 9:30-9:45. At 9:28 I received a text message from the driver saying she’s here. I never received any other alert notifications from the DD app. Nor did anyone ring my doorbell! Since this order was liquor I had to show ID so the driver should have came to the door and ring the doorbell. At 9:34 I saw the text message and I immediately went outside and no one was there. I responded to the text and asked if they would come back and was basically told no. I called the store and asked if the driver returned the liquor and was told no. I contacted DoorDash and was told that they would not redeliver the liquor…..so I asked for a refund. About 30 minutes later I received a message from DoorDash that they were charging me a $25 non- deliverable fee. Please see attached the videos showing the driver actually came at 9:27 but never left her car and then left at 9:33. The videos show she never left her car!”

Helpful Report

Posted 1 year ago

“Doordash shouldn't even be in our area. Never can get a dasher I ordered over 2 hours ago and still nothing. This isn't the first time but it will be the last”

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Posted 1 year ago

“Whoever was my door dash driver I hope you enjoyed the food that you stole from the mouth of my children but thank you for teaching us a valuable lesson not to trust in DoorDash and the incompetence of DoorDash workers that like to lie so much god don’t like ugly but it’s ok u may have stolen from us but god will prevail”

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Posted 1 year ago

“This is the worst delivering company by far. I've ever dealt with numerous times there are a bunch of thieves. They make it hard to do business. They don't deliver on time.Garbage total garbage?If I was you, I would order from grubhub and uber eats....”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,682 reviews