DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,490 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver never came, Someone else was using the account. DoorDash didn’t refund my money. Never again. Mind you I have cameras outside my home. They didn’t care smh”

Helpful Report

Posted 1 year ago

“Each time I use this app to order groceries and an item is out of stock they bill me the same price. I have receipt to show the amount from the store and if the item you order is less they are not refunding you. They are very dishonest”

Helpful Report

Posted 1 year ago

“a dasher named roger missed the house and gave the order to the wrong person,i request that they give the money back and a 100 percent refund and a free meal,or DoorDash will lose a customer permanently”

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Posted 1 year ago

“Horrible thieves I called my bank and declined every charged they mande”

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Posted 1 year ago

“So the DoorDash stole my property, DoorDash refuses to give the refund and it's open to shut case due to the fact that the delivery address was accidentally placed at the very store that made it and yet they have this fact and refuse to give my funds back, If this goes on for another day I have to make that police report so I don't lose out, I'm going to USC code them from top to bottom”

Helpful Report

Posted 1 year ago

“Doordash is a sorry company they let they employees steal people stuff and do nothing about it. Then they don't want to give you your refund. all they say is they are looking for ways to improve and nothing still gets done. I am going to get me a lawyer because I want my money that they driver stole. They going to steal my package and replace it with women shoes. And Doordash is doing nothing about it at all”

DoorDash 1 star review on 30th July 2024

Helpful Report

Posted 1 year ago

“I have cancelled my "Dash Pass twice now. Because of the lack of clear communication with support and app issues. Charging exorbitant fees for the problems with the app. I will never use this service again!”

Helpful Report

Posted 1 year ago

“The company continues to scamm good people out of their money by telling them lies,I was told one thing by customers service then another, and still I've lost money again.”

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Posted 1 year ago

“I ordered from cafe Milano and on the website it said no service fee for my delivery order and they charged an 6 dollar and 5 cent service fee to me and an 8 dollar service fee to my coworker. Then they had the nerve to say it only applies to pickup when on the website it said 0 service fee for bothe the pickup and delivery.”

Helpful Report

Posted 1 year ago

“I had a delivery to Methodist hospital from merncias gourmet hunan right around the corner and left instructions to deliver to a certain room and the doordasher didn't deliver the food to the room and my husband just had surgery for a broken hip and couldn't walk, well the door dasher left it on a chair took the picture and left with the food so my husband never got his dinner. When they have delivered to a room before when my son was there. This is really messed up on there part”

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Posted 1 year ago

“Absolutely disgusting customer service. Rowan is one I dealt with and she was the rudest, zero help.”

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Posted 1 year ago

“Door dash are criminals.”

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Posted 1 year ago

“La peor aplicación de los estados unidos,no la recomiendo a nadie es una básura la misma aplicación me hizo pagar con la tarjeta de DoorDash y nunca te devolvieron el dinero LO PEOR ,NO TE METAS AQUÍ”

Helpful Report

Posted 1 year ago

“I pay a good tip and hate the stacked orders. I am finished with DoorDash.”

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Posted 1 year ago

“This company took money every month on my credit card without me engaging for any service.. and when I call to get refunded they first tell me that the supervisor will call me back which they never did.. I call back.. and I have to call 6 times to hope for a call back from the supervisor.. wen she finally calls me back she says that I have to call my bank for the refund and she hungs up on me. They are crooked thiefs”

Helpful Report

Posted 1 year ago

“I ordered a pizza and it was COLD. The drivers are NOT required to use pizza or food warmers. Really? Are you kidding me? I called CS and they had no answer but did reimburse me. Unless you are ordering a salad or cold sub, I would not recommend them to anyone!”

Helpful Report

Posted 1 year ago

“I hate doordash! Literally! I'm not driving at the moment so I have to order online. They don't want to give u your money back it's like it had to be only a certain amount of times that my stuff is missing or they won't give my money back! So tell yall dashers to stop taking our food, putting their nasty hands in my food, and then yall don't wanna take accountability! Then yall have this new thing with groceries that's so stupid! I can't order ice cream at all because if not express my groceries ride around in someone's car for over an hour after them leaving the store! It's so stupid! Yall policies are so crappie! I've contacted yall just recently about my items being spoiled and yall still haven't issued me a refund nor contacted me because I report my items. So I can't report every time my stuff is messed up or missing! It's no reason why my bag should be opened when it gets here especially if it was stapled together! I have been paying for a membership with yall for over a year now and I'm so fed up with yall..yall need to do better or get from out of the food industry. And I've still haven't gotten my refund. I'm tired of yall man something needs to be done about doordash! Yall are the robbers! I paid for merchandise that I didn't get!!!! And yall still have my money! NOOO!”

Helpful Report

Posted 1 year ago

“I won't be using door dash ever again. They have been pretty bad in the past but this time was unbelievable. I was flat out lied to several times. After 3 hours some one finally offered me $10.00 for all the inconvenience. I won't get my money back for a week. I gave them a plethora of opportunities to keep me as a "valued customer" and they failed horribly.”

Helpful Report

Posted 1 year ago

“Door dash really sucks they mess up and then they always have an excuse for why they messed up this is like the third time the first time they told the driver to send it back to the place the second time they canceled my order I don't know how they did that in this last time they said they came in my food got delivered to someone else and I have to wait 10 to 12 days to get a refund back so I have no food and no money to get food they really need to get this s*** together unbelievable doordash”

Helpful Report

Posted 1 year ago

“Awful experience. Terrible customer service and company policies. Can't even type a response before most agents try to disconnect the chat. Received completely inedible food on an expensive meal and was offered a pittance in compensation. Cancelled my account and won't be back. I'll stick with Uber Eat.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,490 reviews