DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,682 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like a refund due to I did not receive my kebab last week and that was my last bit of money that I had until this pay so therefore I would like a refund and I got delivered to the wrong address and then on top of that I had to go without dinner because don't I do not know how to do their job correctly doordash”

DoorDash 1 star review on 27th August 2024

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Posted 1 year ago

“Fat guy Dave ate all my fries didn’t get out of the car to deliver my food”

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Posted 1 year ago

“Waiting too long for delivery order, not the first time. Unacceptable. No refund for delivery charges and ......”

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Posted 1 year ago

“Ordered a 14.00 order today was charged 14.00 a minute later was charged 96.00 a minute later was charged 9.99 said it was for annual door dash payment didn’t ask or let anyone know after cancellation of the dash pass over 2 months ago took over a hour to get them to reimburse me and still didn’t get the total wanted to give me dash credit instead”

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Posted 1 year ago

“Never even got to get 1 delivery. Don't try to use venmo won't go through till you call venmo make changes in your account then " try" again this app is a joke.”

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Posted 1 year ago

“DoorDash is the most fraudulent company I’ve ever known. They literally stole $40 from me cancel my order, and I did not receive the food. I am going to make a review everyday until someone notice this and stop their scamming behavior.”

DoorDash 1 star review on 26th August 2024

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Posted 1 year ago

“Got the order wrong then refused to refund because a deal had been applied.”

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Posted 1 year ago

“Do not order from door dash. Never received my food. They responded with the food was delivered and could not refund my money. Never got the food.”

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Posted 1 year ago

“I wish I can give them zero stars they kicked me from the platform because the police almost killed me and staged a bad fake police report. I asked DoorDash to recheck my background because I didn’t do anything wrong. I was all wiped away and the officer was fired. I was the best dasher around hands down everyone loved me n my platform showed it. But DoorDash want even take the time out to check my background. Great side hustle. But poor empathy skills as a Company. I called customer service today and the rep hanged up on me. As a business owner myself knows hanging up on a customer are employees etc is not customer service friendly.”

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Posted 1 year ago

“Door dash did not deliver an entire pizza! How does this even happen? I would not only like my refund, but I want the tip back also.”

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Posted 1 year ago

“My order was incomplete not worth the lost my opinion next time I will go and pick up my order my fault for being lazy last time for that mistake don't use door dash big mistake”

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Posted 1 year ago

“DoorDash sucks they have lazy drivers that never want to do there jobs you already paid for the food but door dash does not care about you nor delivering your food never would recommend ordering your food late at night”

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Posted 1 year ago

“Dasher person was told to pick up another very large order at the same time as my very small order. Took almost two hours to get here!! This has happened multiple times!! Takes way too long!!”

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Posted 1 year ago

“I ordered a pizza from Little Caesars.I waited forever for my pizza just to find out the driver stole my order then canceled it later. Little Cesar says they do that a lot they steal peoples order and cancel it.So I ordered from Uber eats.It came right away.I found out from other people that they always steal your food.”

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Posted 1 year ago

“Food was an half hour late. Went straight in the garbage. Door offered a $5 credit or refund $20 on a $42 order. Nope.”

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Posted 1 year ago

“Ordered from DoorDash, they estimated the delivery time at 12:29 AM. After two of their drivers cancel the pick up. The delivery time was pushed back to 1:30 AM. Tried to get in touch with the third driver who never replied to her messages. Cancel the order at 1 AM. Now DoorDash will not refund any of the money. It was a $51 order. DoorDash sucks”

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Posted 1 year ago

“The worst app to use ,unreliable. You will wait hours for your food and never get it . The support team doesn't help and ignores you ,d supervisor is useless d same way .”

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Posted 1 year ago

“I have attempted to use doordash numerous times and everytime the dasher delivers the wrong items, argues, spills food and drinks, takes numerous hrs to deliver the order. Customer service is all of useless. The supervisors are even worse and a waste of time cause they never will help the customers cause anything that works for doordash is always correct. If you have the app delete it others do not download it.”

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Posted 1 year ago

“I am a merchant. We signed up with DoorDash about a month ago. One week ago someone broke into our account and stole our store. They literally took over ownership of our DoorDash store and we were locked out. This person changed all of the financial information to himself and has been receiving our deposits! I understand stuff like this CAN happen, but what I do NOT and will NEVER understand is how door dash has literally REFUSED to contact me to figure out how to change the information back to our account! I have emailed over 15 times, with NO responses except for CANNED emails that says "help is on the way" yet never comes. I called about 10 times and I am always told that it was escalated but not one person has called me back. I finally called our sales rep who tried to help me, but has since stopped answering his phone. This is a BIG DEAL. I want to warn anyone who is a merchant to BEWARE of this company because there literally is NO customer service, and contrary to what they say on their website, there is no protocol for fraud. I would not be writing this review if there was even an effort to help us resolve this , but it is what it is.”

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Posted 1 year ago

“Doordash continue to rob small businesses charging 25% commission . Help save small businesses by not using doordash”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,682 reviews