DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,387 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fact that I ordered an hour ago and my driver picked up my order and sitting elsewhere waiting for someone else's order is BS. I'm canceling my subscription and using grub hub from now on.”

Helpful Report

Posted 1 year ago

“The worst. My order delivery time was changed, the merchant notified Doordash, and the rep i spoke to flat-out lied to me. UNPROFESSIONAL and a scam.Kate”

Helpful Report

Posted 1 year ago

“Three out of the four times that I have ordered through Doordash my delivery time has been pushed back because they're picking up other orders....by the time my food got to me it was cold. With two of the three orders part of my food was missing when I asked about it, I was told to contact Doordash, who to date has done nothing about it but to email me a coupon that was withdrawn within 3 hours because they said it was sent to me by mistake. I wish the food I paid for and was missing was sent to me instead LOL yeah will no longer be using Doordash.....”

Helpful Report

Posted 1 year ago

“They sent me an email with a tendash discount code because I had to cancel my order the previous night since they didn’t have 2 of the 3 items that I ordered. I didn’t expect to receive a discount code because the restaurant was out of food, it happens. But since DoorDash sent me the coupon, I tried to use it on another order the next day. It didn’t work so I called customer service and he said it was sent in error because that code is only for orders that were cancelled or had a problem. I explained that my order was cancelled that’s why they sent the email and since it was cancelled it didn’t show up in my recent orders. All he had to do was confirm with the restaurant that they received an order that was cancelled because they didn’t have most of the items. He was extremely rude and just kept saying it was sent in error so they were not going to honor it. I’ve been a long time customer and I understand things happen but I have never been treated so rudely by any company. They sent the coupon code that I was expecting and then wouldn’t allow me to use it - because of this they lost a long time customer. Customer service 101 says to honor what you tell or give to a customer whether you think you sent it in error or not.”

Helpful Report

Posted 1 year ago

“Ordered doordash went to pick up food and waited half an hour they said that the dasher picked it up when I had put I was picking it up would not refund my money and doordash said they would make it right and never refunded me my Money and when I received my food it wasn't even the correct order very dissatisfied with door dash”

Helpful Report

Posted 1 year ago

“Horrible customer service- I was given a $50 gift card. I ordered food and reconsidered my order since it was more than double the price than if I would just order and pick it up myself. Plus delivery time was 1 hour (I live in a rural area). I cancelled the order but was out the $50 gift card. It took me hours of fighting on the phone with customer service in India to get the money back. So they gave me a $50 credit but charged my credit card for the balance of the order, around $40. So I have no food delivery and Door Dash stole $40 from me. If I can get this resolved, I am deleting the app and never using it again. It's robbery.”

Helpful Report

Posted 1 year ago

“DOOR DASH HASN'T ANY DIGNITY Door Dash sends you in circles only to take 'Your Money' then lose their customers 'one by one' they'll leave -As Door Dash begins losing profits for scamming people They will take more and more from the population as their "reputation" goes down hill -Someone will eventually sue them & Their Spoils WILL BE Taken Away. - WISE UP BEFORE IT'S TOO LATE -”

Helpful Report

Posted 1 year ago

“DoorDash gives deals but takes it's customers for granted,They will gyp you to recover some of Their losses IF you don't spend enough money with them, AND They'll blame it on the business you attempted purchasing from But, We Know Better Than That.”

Helpful Report

Posted 1 year ago

“Doordash app is garbage and never lets you order full order putting doordash free agents delivering one half of order. Get it together doordash or quit....”

DoorDash 1 star review on 13th July 2024

Helpful Report

Posted 1 year ago

“Ordered through Freddy's website. Door dash driver delivered the wrong order. Door dash blames the store and says we have to contact the store. The store doesn't answer the phone. Door dash is to blame, as their driver is at fault, but they will not accept responsibility. They scammed us out of $50. Buyer beware!”

Helpful Report

Posted 1 year ago

“Declined refund”

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Posted 1 year ago

“This is getting ridiculous door dashers stealing orders and I be tipping them and they don't like to listen to the customer period yeah pay people to deliver food and you get stuff stolen but the driver is still making money I hope door dash goes out of business Uber eats customer service is way better time to stick with Uber eats”

Helpful Report

Posted 1 year ago

“First time using this company. I received a text saying my driver had handed my order to me, but nothing had arrived. They delivered to the wrong address, so I called and they refused to go back and deliver it to the correct address. Never using DoorDash again. Hate that it prompted me to tip the driver before completing my order and receiving my food.”

Helpful Report

Posted 1 year ago

“They owe me almost $100 in refunds because my orders wouldn't be assigned Dashers for days on end. It's been 11 days since my first cancellation and my bank still has no pending transactions from Door Dash. Customer service refuses to do anything because they say that the refunds have already been issued. Not only was in unable to get my groceries delivered living out in the country with no transportation but my bank account went negative because I still haven't received my refund.”

Helpful Report

Posted 1 year ago

“Doordash Doesn’t like to give people money back for orders the customer never received or canceled due to a restaurant issue. The customer service is awful and the managers are very rude and disrespectful. I still haven’t received a refund or gotten this issue resolved.”

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Posted 1 year ago

“Doordash is a fraudulent and abusive company and should be dealt with by the competent authorities.”

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Posted 1 year ago

“DoorDash is the worst delivery company in the United States. Some of their DoorDashers pretend from time to time they can’t find the delivery address so they can eat the food. DoorDash should be shutdown. This company needs to be sued.”

Helpful Report

Posted 1 year ago

“Very disappointed, waiting for my food for hours then saying somebody else took the order with no help”

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Posted 1 year ago

“Worst policies ever! We bought an expensive item from Best Buy through DoorDash but had to return it in a few days. Money went to DoorDash card and DoorDash declined to return our money back. So we returned the item and lost our money too. This is DoorDash. Never use DoorDash”

Helpful Report

Posted 1 year ago

“Worst experience ever. I order my food at 6:15 PM. The app tells me that my food will be here by 7:10 PM. I get a call from DoorDash at 7:07 PM telling me that a driver picked up my order and then clocked out. I guess another driver was dispatched there to pick up my food, but the place I ordered from would not remake it since it was already picked up by their other driver. DoorDash did nothing to make the situation right. I will never ever use DoorDash again Or recommend DoorDash to anyone that I care about. DoorDash is horrible”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,387 reviews