DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,821 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,821 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DISGUSTING DOORDASH EXPERIENCEThis company is down right disgusting. I did nothing but order 2 sandwich from starbucks and I received 2 sandwich completely different from what was on the menu. The bread completely different and covered in poppy seeds and Sesame Seeds, which can't eat. They give me less than $14 refund on order $29.. This company is disgusting, to punish me for order a item that completely different. How can I be out of pocket money for a mistake I didn't create. Once refund is processed, will terminate this disgusting unethical company practices. They make make sick to my stomach and to everyone out there becareful, you maybe the next to be ripped off”

DoorDash 1 star review on 21st September 2024

Helpful Report

Posted 2 years ago

“I ordered a few things from Kwik trip. And after that, I got the notification that they didn’t find any available drivers. It would be a little late. So I contacted customer support. I told the agent if the food was cold, I would like a full refund. He misunderstood what I said. He cancelled it without my permission and knowledge. So I contacted customer support again. The second agent refused to help me. He claimed that I cancelled the order. I didn’t! The first agent lied. I made a request that the first agent to be fired. But the second agent refused.”

Helpful Report

Posted 2 years ago

“I placed an order with Duffys for chicken Alfredo. What was delivered was not chicken Alfredo. The sauce was not Alfredo sauce and the chicken didnt even look like it was cook all the way. I reached out to customer service at doordash and, long story short, they offer me a five dollar credit on a 20.00 entree. The funny part is..when I tried to get help through the app.They offered me 5.49 which was unacceptable. I wasted 20 + mins of my time to be insulted with a 5.00 credit on my doordash account. I am done making doordash rich. Not only did I waste my time, I wasted 26.00 on an entree that wasn't what I ordered. If I could give a zero star, I would.”

Helpful Report

Posted 2 years ago

“this past saturday i had a barbeque and ordered popei's chicken through doordash as i have in the past with tip the bill came to 115.84 it was for 28 pieces of chicken what was delivered was about a dozen wings totaling less then 17.00 the dasher was gone by the time i picked up the bag outside i called him he took no blame why would i give a 13.50 tip on 17.00 worth of food? i called doordash and was told i had to reorder and that i would receive a refund within the hour the second dasher did his job correctly i get an email from doordash saying they looked into it and my request was declined i called agin same thing so they thought nothing of me losing $100 i notified paypal yesterday and was told they would refund me so i am waiting on that this is disgraceful customer service”

Helpful Report

Posted 2 years ago

“They send drivers 3-6 miles in the opposite direction with someones food in their car because they are completing other orders (this has been more of an issue now since they started hourly pay). Perhaps doordash should figure out local maps in the area they choose to serve and stop sending dashers out of the way to complete an order when they have multiple orders in their car.”

Helpful Report

Posted 2 years ago

“They were over an hour late. My town is literally 9 miles long, 2 miles wide. I asked them to cancel and refund, refused. Agreed to cancel my order, but not give me a refund. DoorDash is absolutely the worst company to try have a conversation with and at resolving their own problem. They want me to take it up with the store, but the store didn't make my order late, Doordash did. It was literally 1 hour and 45 minutes from start to finish. Pathetic.”

Helpful Report

Posted 2 years ago

“Worst company. Do not work here. Cheap and disgusting”

Helpful Report

Posted 2 years ago

“I waited over two hours to receive cold food. I will never again in life order from DoorDash. on top of that, the customer service sucks. She completely closed the chat out while I was still talking never again. I don’t have these issues when I order through Uber eats!”

Helpful Report

Posted 2 years ago

“They deserve 0 stars. Ordered from KFC/Taco Bell. Same location but I had to put it in as 2 separate orders. Received the KFC order but not the Taco Bell order. DD refuses to refund my $$. The reason is because it is their "policy". So they get their money, the driver gets the tip and I get nothing? Never again! Total scam!”

Helpful Report

Posted 2 years ago

“Ordering wings directly through Detroit Wing Company, 20 classic wings are $30.99. The exact same wings ordered from DoorDash is $40.29! There may be no delivery charge, but they're charging us an extra $10 for EACH wing order!!”

Helpful Report

Posted 2 years ago

“I ordered 3 burgers and other stuff from a restaurant near by so the delivery fee was small because of the amount of the order. 1 of the burgers was missing so they refunded me the burger but want me to pay for the inflated delivery fee and the tip. That is highly unethical.”

Helpful Report

Posted 2 years ago

“DoorDash is HORRIBLE AND VERY EXPENSIVE compared to Uber Eats. DoorDash has dropped my order off at the wrong address several times. When you call them, they speak no English! Why hire someone that doesn’t understand English. Save your money and go to Uber Eats”

Helpful Report

Posted 2 years ago

“I ordered food and they messaged that the food was picked up. 45 min later dasher still never moved from restaurant i was on chat with support I said they're not moving they tried calling dasher since he spoke Spanish he hung up then asked if I wanted to cancel i asked if I would be refunded they said yes after 4 days I was still charged for food so I contacted again and they said since dasher already picked up I couldn't be refunded. Worst customer sevice.”

Helpful Report

Posted 2 years ago

“I’m here to put door dash on blast!!!! Just make long story short door dash got some trifling dashers period!!!!! I have made orders never show up this have been done to me couple time they taking my food and ran off with it!!!!! I will never order from them again who ever reading this please do not order from door dash!!!!!!😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 2 years ago

“If there was 0 star i’d give it. 2 hours to deliver doughnuts that arrived to me cold & door dash can’t do anything about it.”

Helpful Report

Posted 2 years ago

“i ordered wingstop ON WINGSTOP'S WEBSITE and they assigned the order to doordash I ORDERED AT 6:57 PM and doordash decided for no reason to cancel my order at 8PM WHAT i am actually crashing out this is the worst day of my life”

Helpful Report

Posted 2 years ago

“Horrible service seven times out of 10 have their drivers cancel and they're always late never brings side condiments you ask for support does nothing but just say sorry never use doordash again”

Helpful Report

Posted 2 years ago

“I tried transferring money to my brother's account on the 6th of 200 dollars and their dasher direct app said the funds would arrive to my brother in 5 days well it's been 11 days and he still hasn't received it. I'm being told now that I'm not getting my 200 dollars back so they are playing with my money. They're putting the blame on my brother's Bank I've done contacted my brother's Bank to see if they possibly had the transaction and they don't even have the transaction but yet doordash is still insisting on putting the blame on my brother's Bank. I really wish doordash had better management and employees. So if I have any suggestions if you are a dasher don't use the dasher direct card use a different card.”

Helpful Report

Posted 2 years ago

“Just had my order cancelled”

Helpful Report

Posted 2 years ago

“Staying out of town for work I use DoorDash regularly. I will be moving to other services. In 2 weeks Ive had 3 orders that needed a refund issued. Still waiting for a 45 dollar refund that they thought 16 dollars would satisfy. Ive been told by customer service Id receive an email from thwir specialist team... yet to see that either after contacting them multiple times. Their app is continually getting addresses wrong or changing the address when you back out of a certain store. Their customer service line is nothing even close to customer service and Ive been hung up on trying to resolve issues. The last two orders I ordered were delivered to a completely different hotel. When I was standing in front of the dasher she wasnt allowed to give me my order even with drivers license in hand due to another app mistake of address. The "refund " they attempted to gice me was less than half the amount I paid. When a refund is issued its in the form of credits so you're forced to use the company further. No Thank you DoorDash for a multi billion dollar company you think you'd get it together and be more professional.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,821 reviews