DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,682 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doordarshan stole our food and money and didn't not want to pay for a delivery reorder and say the driver had an issues on the way with our food. And we paid 119 dollars for our food Doordarshan a rip off Uber eats is better don't have your money and food stole like us don't us doordash”

Helpful Report

Posted 1 year ago

“Garbage. Our food is never delivered or takes forever to be delivered. Almost always missing something. Getting a refund or replacement is IMPOSSIBLE. The company is so unreliable and customer service sucks.”

Helpful Report

Posted 1 year ago

“i put in am order to walgreens, 5 different drivers brought parts of my order in a half hour span.. one of which, a single pack of gum! Not the deliverers fault so they each got tipped ... had i have known, i would have picked it up myself!”

Helpful Report

Posted 1 year ago

“Terrible customer service, don’t use it. There’s better apps. The delivery person delivered, took a photo and then stole my groceries. They refuse to give me a refund so now I’m on the phone with the bank.”

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Posted 1 year ago

“Been dealing with a refund situation for nearly two months. I ordered three burgers and two fries and received two fries. Twin Peaks won't refund me and neither will DoorDash. What fun a simple order can create.”

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Posted 1 year ago

“Horrible! They delivered it to the WRONG address and refused to bring it to me or give me a refund. HORRIBLE PEOPLE AND SERVICE. NEVER WILL ORDER OFF DOOR DASH AGAIN AS THEY JUST STEAL YOUR MONEY”

Helpful Report

Posted 1 year ago

“I spent my last on Wednesday for dinner and I was robbed! My door dasher was drunk and got lost and called me 2HOURS LATER and said she was already on my side of town and I only tipped her $5.00 and can I come meet her on Belcher and Ulmerton to pick my food up from her!! What!!! It’s 10:30 at night lady and I paid you. So she took my food placed it on a side walk where ever she was took a photo sent it to Door Dash and pretended to deliver my food! My family DID NOT FREAKING EAT THAT NIGHT AND DOOR DASH IS GIVING ME THE RUN AROUND ABOUT GIVING ME MY MONEY BACK! I hate this company and will NEVER ORDEE AGAIN AND I WILL BE SUEING THEM OF I DON’T GET MY MONEY BACK FROM THAT THEIF THEY HIRED! Date of experience: August 14, 2024”

DoorDash 1 star review on 16th August 2024

Helpful Report

Posted 1 year ago

“My food delivery was not brought to my address...Doordash delivery girl sent me a picture of my food but it wasn't at my front door...it was another house and she argued and didn't believe me!!!I paid $25.49 for a strangers food Doordash refused to rectify and now I'm out that money 😮‍💨”

Helpful Report

Posted 1 year ago

“I have been a loyal member of DoorDash paying for the dash pass for years. In the beginning the service was great! Now it’s a different story. My past few orders have been over 30 minutes late with the order sitting saying the driver is there waiting but when I call restaurant they’re not, they’re sitting somewhere else nowhere near the restaurant. When they do get my food they drive all over town with it in their car for 15-20 added onto the time from the restaurant. If you complain all DoorDash says is sorry but we can’t do anything for you.”

Helpful Report

Posted 1 year ago

“I ordered food from Outback, who uses door dash as their delivery service. The order was received at the store, prepared and picked up by the delivery driver. It was never delivered. I got a message saying the order was modified or canceled. I called the store and talked to the manager who confirmed the order was picked up. So your scumbag, freeloading driver kept my family’s food and ate it. Everyone be in your company should be fired and live under a bridge if they don’t already. I hope your company fails as you keep hiring scumbags to do your work. If you are looking for a reputable delivery service, keep looking- you won’t find it at DoorDash.”

Helpful Report

Posted 1 year ago

“Doordash did me bad and dirty I worked for y’all and had over 13k deliveries just so y’all can deactivate my account I showed y’all proof of my drivers license being valid and clean but for some reason y’all made a mistake and now y’all won’t reactivate me. Trash company”

Helpful Report

Posted 1 year ago

“They don’t take responsibility for the mistakes! A disabled family member orders from them and they constantly make mistakes and then deactivate his account ! What kind of company does this when they bring wrong items, rotten produce and leave the items where he can’t get to them outside in the high heat after explicit delivery instructions are given. Train your people and take responsibility!!”

Helpful Report

Posted 1 year ago

“absolutely terrible exsperience. rejected me to door dash over a ticket i recieved when i was a kid since i completed classes and learned from it and am now an adult with never an accident nor any trouble. i have friends with horrible driving history dashing while i cant. this company needs fixed or done away with.”

Helpful Report

Posted 1 year ago

“Door dash is a horrible company stick with Uber eats or grubhub.. I had clear proof of my food being destroyed even the door dash driver as well.. sent me a pic... I don't think the restaurant would send food out like that with the sauce was all Over everything. I feel the driver did...I always tip but I wait til I get my food cause I made a mistake of tipping someone 6 dollars onmy for my food to be handled and stolen my kids food...doordash does nothing to refund even with the supervisor putting in the notes that I should be granted a refund.. they do appeal after appeal and it makes no sense even with proof they steal your money..DONT ORDER FROM DOOR DASH”

DoorDash 1 star review on 14th August 2024

Helpful Report

Posted 1 year ago

“everytime I order something is wrong, and they never refund you your full amount of money, My order was late and cold and arrived after my lunch break was over, which I had to throw the food away and they only refunded me $5 stinking dollars. what a disappointment.”

Helpful Report

Posted 1 year ago

“Prices are way too high. Restaurants do not care if they mess up. They always mess up my order or forget items. Even with proof I can’t get issued a refund. Cancel if you have it it’s not worth it. Customer service was also very rude on both the chat and the phone. Highly disappointed.”

Helpful Report

Posted 1 year ago

“Its been over two weeks since I had to cancel my order as it was over two hours late, still no refund despite 5 messages/talks.”

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Posted 1 year ago

“My order went through 3 different people before i received it. It’s been a whole 1 hour and half when it don’t take that long to get here.”

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Posted 1 year ago

“Doordash stole money from me! I made a $31 order to a restaurant, doordash cancelled it then took my money... They only refunded a 1.35 service fee when I am owed 31 dollars. It was the last bit of my money to feed my child. I spoke to numerous agents and they denied giving me a refund. I spend tons of money here and they steal from me. I will never ever use them again!!! Thieves !!”

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Posted 1 year ago

“Their drivers continue to screw up orders and now they refuse to refund. Apparently they have a limit on how many times you can complain…”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,682 reviews