DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,682 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They lie just a week ago I had received the wrong items, and reached out to support with no help. They said they were going to credit my account but guess what they didn't. Trust me use instacart or uber eats. They actually care about their customers!”

Helpful Report

Posted 1 year ago

“This company truly sucks at picking up orders in a timely fashion. In the last 2 days I have thrown away orders that are over an hour old. The so called dashers never come to pick up orders. If I was a customer who ordered I would like my food within a reasonable time.... I was told they are to pick up within a few minutes after order is placed..... Not hours later...”

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Posted 1 year ago

“When the company first started, it was very good and they took very good care of their customers. Drivers Were accountable. Now they let the drivers get away with murder Orders not showing up we’re going to the wrong place Or not, or the company has become a disgrace”

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Posted 1 year ago

“Awful, dishonest service”

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Posted 1 year ago

“They have sent my orders to the wrong house 3 different times. After finally wanting a refund, they denied my refund. They made the mistake of delivering my food that I paid for to the wrong house and I'm not refunded? I'm paying for someone else to eat my food. I'll NEVER order from them again.”

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Posted 1 year ago

“I'm a vip customer and half the time my food comes cold because there able to double dash that's very disappointing”

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Posted 1 year ago

“BUYERS BEWARE!!! I have been a customer for over 5 years this is the first time I've experienced this My order was picked up by a driver and the driver went to a 35 minute drive away from my home He sat stationary at another house for over an hour Never got any delivery or refund”

Helpful Report

Posted 1 year ago

“I’ve been door dashing off n on for over 3or 4 years.After dash one day I go on the app n it says deactivated.so im shocked as to how or why?Customer service tells me to respond to an email that I never received so I had the agent send me the email.The email has you to put a reason for the deactivation mind you door dash never gave me a reason n the agent didn’t know what the cause was.so I called back several times n explained how can I give a reason for my deactivation when DoorDash never told me. So the next email was for a background driving history.Mind you my license is valid.I have a ticket from 2022 that was paid 1yr/2 ago.I sent an appeal n they still decided not to activate my account.I heard of this happening to other people n I don’t recommend using door dash.I can never understand their agents because they don’t speak English.This company completely sucks .Id understand this if I was having constant complaints or issues but that’s not the case n I will be deleting my DoorDash customer account because this company will never get another cent out of me.”

Helpful Report

Posted 1 year ago

“Tracked driver in the same position for over 10 minutes. Tried to contact driver and he hung up on me. Then cancelled. So had to wait for another driver, $120 meal delivered stone cold. Zero doordash customer care. Had to contact restaurant. Not the first time I've had issues with doordash wiping it's hands clean when there is a problem.”

Helpful Report

Posted 1 year ago

“Dasher dara never delivered my wawa order. Took my weekend groceries and my wawa rewards points. Called customer service for my order and they will refund my purchase, not my rewards or order, and ill see that refund in 12-15 days. I hope Dara enjoys my gallons of sweet tea while ignoring my desperate calls. Meanwhile at DoorDash customer service they just repeated they refunded and wouldn't end the call so i could leave them a customer experience review”

DoorDash 1 star review on 8th August 2024

Helpful Report

Posted 1 year ago

“Never came and left my food and never picked it up. Didn’t give my money back for the food I never received. Would never use this company again. It was bad enough that they kept making the pick up time later and later but they didn’t give you the option to not want the delivery any longer, because of the delay. They said if you cancel, no refund. I waiting for well over an hour and half and the restaurant is five minutes from me.”

Helpful Report

Posted 1 year ago

“The food I ordered wasn't delivered. Doordash did nothing to make that right. This was my first experience with Doordash and will certainly be the last. I find it hard to believe their business model is to charge customers for food they never receive.”

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Posted 1 year ago

“I order through door dash for lunch at KFC I didn't get an item so I told them through the app and they said they couldn't give nothing back so I called the support team through door dash number and the guy said can't give no money back nor did I get what I paid for SMH stop taking from people it's not right..”

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Posted 1 year ago

“first order was delivered to wrong address second replacement order dasher kept going around in circles I had to give delivery instructions over and over then go out to the street to flag them downk Doordash has delivered to me daily for some time and this has never been the proble, Good thing I speak fluent Spanish to be able to give insstructions to the driver. the dasher kept saying its the app its very confusing but why has every other dasher found me with no problem ect the two today. I have had so many great dasher from all over who never had a problem with the app getting them to my door.”

Helpful Report

Posted 1 year ago

“Ordered a couple of breakfast burritos; which never arrived. Total bill of 27.00 and Door Dash offered a 6.00 credit. Poor business practices and worst customer service.”

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Posted 1 year ago

“Jack McAuliffe of the New Albion BrewingCustOmer Servic'ce 8O5-3O8'O'O' 4O p h o n e nu m b ,er Company was brewing his New Albion Ale by , inspired by the ales he had tasted in Scotland.[ ] The beer was (at the time) vigorously hopped with American Cascade hops, refermented in the bottle, and not straw in color”

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Posted 1 year ago

“I ordered food one time using doordash and rating for service was 5 stars and then they go over and above by refunding my money for two months of subscription I had forgotten about thinking someone had tapped into my card spending 9.99 twice so I called them only concerned with the one $9.99 payments for I did not realize there were 2 $9.99 they had brought that to my attention all on there own when looking at my account claiming she would refund me for the two months of subscription due to I had not used their services and by rights I did subscribe for that cheaper cost at the time and had forgotten to cancel so my fault but they turned it into a pleasurable situation and now have a extra 20 in my pocket can't beat that and so thankful it was not a fraud situation as I had thought it might be at the beginning THANKS DOORDASH IN MY WORLD YOU ROCK 5☆”

DoorDash 5 star review on 7th August 2024

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Posted 1 year ago

“Door dash is horrible driver and customer service I will be using Uber eats anything but them they don't care about they customer and they driver be stilling food dropoff food at wrong location take a picture and go back and get it”

DoorDash 1 star review on 7th August 2024

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Posted 1 year ago

“I am tired of door dash messing up my order, or not delivering it correctly and then making me feel like it's my fault. On July 12 I ordered food a total cost of $96.53.The driver was given specific instructions not yo leave the food in the lobby and to deliver it to our door. Now I understand sometimes the elevator is busy and so they Callander I am happy to accommodate coming down to meet them, but in this case he did not even buzz in,entered the building somehow and left our food on the ground in the lobby. He did not inform us of the delivery and so after being over half hour late my husband went to the lobby to see if it was left there and sure enogh found our food on the floor in the lobby. The bag had been opened and a couple.of the items had the sauces leaked out onto the food and o e was the sauces with the desert. After putting informing door dash the automated system gave me a $5 credit, but it was more than just getting a credit so I took it further and let door dash know that this is unacceptable and not the first time food has just been left there despite being told not to do so. I then received an email from door dash apologizing and it stated that I would get a refund to my original payment including the tip, plus a $10 credit to my account. I felt that was nice of them, but still wanted to take a break from using the services. Almost a month has gone by and the $10 credit was issued right away, but my refund did not come. Yesterday I contacted the support services to inquire and they basically told me that the $5 credit was the resolution. I tried to explain, but nothing so I just ended the conversation. I the replied to the email I received from door dash and it came back with a response to contact the support for further assistance. Today I tried again, oh and both times yesterday and today I sent them a screen shot of the email from door dash, but again they said the $5 credit was the resolution. They then agreed to check with a supervisor who said they could only give me $20. Now originally this was not about money it was the lack of service provided and the mishandling of the food. I did not ask for a refund at any point,they offered it to me,so now I am also upset that not only did I not get the refund,I was made to feel I needed to prove my issue and it was like I did something wrong. This is just not okay. I received a $20 credit, but feel like it was given to me to shut me up and to leave them alone. I don't write reviews often, but this time I feel it is needed. A customer should not be treated like this and if there was a mistake made then just explain it do t make the customer out to be in the wrong. Take responsibility for your actions or in this case lack there of. I hope if anything this review helps door dash to handle these situations better.”

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Posted 1 year ago

“I never blame the drivers. They literally get instructions to pick up and drop off. It is not their job to check food items. They're actually supposed to be sealed. It's up to the restaurant. It costs way more to have food delivered ,and restaurants actually mark up the cost. If DD can't assure the restaurant is doing it's job , it shouldn't be listed as an option. If you post a review and photo in the app, you can't view them, so no one else knows. Waste of time and money.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,682 reviews