DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,491 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash is the worst delivery company in the United States. Some of their DoorDashers pretend from time to time they can’t find the delivery address so they can eat the food. DoorDash should be shutdown. This company needs to be sued.”

Helpful Report

Posted 1 year ago

“Very disappointed, waiting for my food for hours then saying somebody else took the order with no help”

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Posted 1 year ago

“Worst policies ever! We bought an expensive item from Best Buy through DoorDash but had to return it in a few days. Money went to DoorDash card and DoorDash declined to return our money back. So we returned the item and lost our money too. This is DoorDash. Never use DoorDash”

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Posted 1 year ago

“Worst experience ever. I order my food at 6:15 PM. The app tells me that my food will be here by 7:10 PM. I get a call from DoorDash at 7:07 PM telling me that a driver picked up my order and then clocked out. I guess another driver was dispatched there to pick up my food, but the place I ordered from would not remake it since it was already picked up by their other driver. DoorDash did nothing to make the situation right. I will never ever use DoorDash again Or recommend DoorDash to anyone that I care about. DoorDash is horrible”

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Posted 1 year ago

“2 times I ordered & never received my order!!! Then Door dash had the nerve to issue a refund of 5 or 6 dollars knowingly I paid way more than that! They refuse to gibe me back what I actually paid I will not use them ever again!!!”

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Posted 1 year ago

“Their customer service is absolutely atrocious”

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Posted 1 year ago

“Unfortunately not even one start! My card was compromised and I have a pending charge for an order I never made. When I called to dispute it the first costumer service representative hung up on me because I couldnt understand why theu couldnt help me, and the second was soooo rude. I've only ordered door dash once recently and I assure you never again! Keep your bank info safe people.”

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Posted 1 year ago

“My order was given to someone else & then customer service said it takes 3 business days to get refund horrible service, never again!”

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Posted 1 year ago

“Every time I order and it’s delivered thru DoorDash it’s an issue. Either half your order is missing or you don’t get anything at all. All their customer service people off is the minimum amount back. They should offer all the damn fees and service fees you pay back for the inconvenience”

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Posted 1 year ago

“If I could give a zero I would. I was a very frequent loyal customer up until my needs where not meet a few times and I'm an at home parent. I called in after waiting 40 minutes for my order to be assigned. 2 representative GUARANTEED me it would not be cancelled and it would be pick up. I asked again because it closed in an hour. I called again 30 minutes before to another agent; the store closed I was told but they were trying. I said if I need to get it myself let me know sooner then later because I have a child at home and need certain items. I asked why did it take 3 hours and why was this so stressful and inconvenient. At the end of the day they cancelled it and issued a refund that does not go back for 3-5 business days so doordash send you a text to spend more money on another order like they did not just charge you anyways regardless of a refund you do not recieve immediately. I was NOT even given the option for credit. As a parent doordash is useless. If they can't find a dasher in 3 hours and my tip was not bad at all considering there fees are so high this is beyond me. I am a very upset parent. I will be removing doordash they are no good if your a parent. It's just another order to the system that might fail. Jokes on me lesson learned don't trust this delivery method, get your child items yourself or through other apps. If they could some reps would say do it yourself based off there poor English & insane lack of empathy or want to help. If anyone sees this and has any suggestions with app that actually do better I'd appreciate to read the comments. Thank you.”

Helpful Report

Posted 1 year ago

“Got less than a half rack, got 5 bones!! Ordered a full rack, 13 bones per restaurant. Cost $88 for 5 bones and two salads were no more than lettuce!! Restaurant says it was a mistake. No refund was offered!! Why would DoorDash order only half the food we ordered, or the delivery person ate it!!”

Helpful Report

Posted 1 year ago

“Had the DoorDash app installed to my phone about a month ago. Made 2 previous orders without issue. Ordered a few poutines and fries from a place not too far away (My son's birthday and that's what he wanted). Order was ready on time and the 'dasher' picked it up a few minutes later. They then proceeded to make deliveries "along the way" in the opposing direction of my residence. After 30 minutes of waiting and knowing I had another 'estimated' 15 mins to wait longer I contacted customer support. Long story short...they credited me for the tip I left but not for my wet, cold, and soggy food which I never received anyways. The reason being the order was already placed and that "sometimes we group orders together". Oh, really? I am supposed to know this as a new customer and never notified ahead of time? I would have never ordered it! Then I called customer service to get the runaround until I asked to speak to a manager. 24-48 hrs... really? I have used Skip The Dishes many times in the past and when they make a mistake, not only do they apologize, own up to it, and give you a full refund. DoorDash is the complete opposite. Even though it is clearly their issue and not the vendors, they deny any wrongdoing and blame it on everyone else. If this isn't modern day piracy and thievery, I cannot understand why they would rather have the bad publicity and shaming rather than being honest and refunding me for the money ($20) which doesn't grow on trees. Get a grip DD. I suggest NOBODY uses their service unless they have better accountability than this. Pathetic. Minus 5 stars.”

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Posted 1 year ago

“Marcos is so kind, you’re lucky if you get him as dasher .”

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Posted 1 year ago

“If I could give zero stars I would. I ordered my baby formula and door dash excepted the order just to turn around and cancel the order. They took my $40. I called customer service and told me they could not do anything about it and that I had to wait 5-7 buisness days. Some people don't have $40 to just throw away and it being for my 5 month old. If you cancel the order, don't take my money. That makes no sense. You didn't have to wait 5-7 business days when you took my money. Never again!”

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Posted 1 year ago

“Worst service after I order a meal and it came to me raw 15$ I spend and they Want to credit me $5 for a double burger never using this app again”

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Posted 1 year ago

“I am so tired of paying for food that doesn't arrive and when I complain they give me credits that don't even equal the cost of the reorder. Stop using door dash they are absolutely terrible and have the worst customer service!!!”

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Posted 1 year ago

“When they make a mistake they make it your fault been dealing with thus for over a year I'm a single mom and don't get my order I still have to pay”

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Posted 1 year ago

“I used to rely on Door Dash during a very difficult divorce where my son to be ex-husband took all the vehicles. I love out in the country and could always rely on this company and became friends with the drivers Lately my orders haven't been assigned d Dashers for hours and sometimes days on end. My refunds haven't been coming through and they changed their policy on the time it takes to process them while I was waiting for several to come through in the amount of time they originally posted. The best thing I have been offered is credits for their unreliable service.”

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Posted 1 year ago

“Thief do not use them if you dnt wanna get rob they thief they driver suck they agent suck Agent cancel my order then tell me I will not get a refund never advise me I would loose my money if I cancel imagine I asked to cancel 40 minutes after the driver never pick my food up right after he pick it up they cancel to keep my food n money”

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Posted 1 year ago

“Ordered asthma & allergy meds from Walgreens, Doordash ended up bringing it. Needed ID which I provided. Her phone app wouldn't work, she couldn't speak English, wouldn't leave my order, i ended up with no delivery & I called Walgreens ranting. They gave me a full refund +$10. Ridiculous experience for something so simple”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,491 reviews