DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,682 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

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“They allow customers to lie and get your account suspended just because they want a free meal. The fda should shut this company down no reps speak English”

Helpful Report

Posted 1 year ago

“My order for 10 items at a local store didn’t arrive until 2.5 hrs later. Save yourself the ridiculous “delivery fee” and “tip” since half your items will be missing anyway”

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Posted 1 year ago

“Absolutely worse delivery service. Rude and not helpful.”

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Posted 1 year ago

“Food delivered to wrong address, Customer service hang up on me without allowing me to know what they were doing to correct the issue. And I had to call back and literally tell someone to shut their mouth and let me talk before anything got resolved. I will not use this service ever again.”

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Posted 1 year ago

“Continually bad service and the consumer is the one that pays the price literally! Rotten produce probably the worst I’ve gotten yet and no refund allowed! Thank you”

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Posted 1 year ago

“Time and time again they have failed to complete our orders and tried to charge us for service not provided. When you reach out to customer service they treat you terribly and don’t compensate you at all. They have a “F you, buyer beware” attitude and are extremely rude and unhelpful.”

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Posted 1 year ago

“My first time using Door Dash and it was a horrible experience. I tried calling the driver twice, once before and after the said delivery. No answer, client care did not get through to him/her either. My food was delivered to the wrong house, we were told the refund could take up to 10 days. With no extra money to buy again, we were extremely disappointed. Will never use this service again.”

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Posted 1 year ago

“They are suckers business!”

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Posted 1 year ago

“If there was a zero, that’s what they would get”

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Posted 1 year ago

“Door dash has a terrible delivery service. They quote you a delivery time, but when the driver is chosen they are all the way across town from the restaurant. They don't even get to the restaurant by the time you are initially quoted. They pick up your order and the app says they're headed to you, then a few minutes later it says they're dropping off another order. It takes them another 20-30 minutes to get to you and your food is cold. This is happened to me on almost every delivery (~20 deliveries) since I joined Doordash. I was a Seamless member for years before this and their delivery service is almost perfect. I only joined doordash because it was free with my credit card but I can't wait to go back to Seamless.”

Helpful Report

Posted 1 year ago

“They delivered me raw food, and offered an “$5 credit to be used immediately”. After years of paying for a membership, using them over other services, and needing minimal support, they refused to refund this inedible order. I spoke to several supervisors, and every single one refused to evaluate the details and offer a reasonable solution to the issue. I have cancelled my membership and deleted my account. I would discourage anyone from giving them business.”

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Posted 1 year ago

“We have been packing to move all day. the whole family haven't had anything to eat all day. We called, placed this pretty big order and 2 hours later we finally get a call saying they don't have self serve ice cream, which we specifically said in the order, if they have it we just want a little cup of not it's fine. the lady told us they didn't have it we said ok and 20 mins later after two hours of waiting she cancels the order.”

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Posted 1 year ago

“Ordered food that the driver left at the door. He/she did not knock and ants were all over it. Ordered food from Pizza Hut Pizza Hut a month later and was missing an item. Contacted Doordash. They said to contact the store because they couldn't give refunds. ANYTIME I CALL PIZZA HUT, IT GOES DIRECTLY TO A CUSTOMER SERVICE REP WHO CAN'T HELP ME WITH MY ISSUE. At the end of the day they're all scams.”

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Posted 1 year ago

“A very minable company. No need to even leave a comment or complaint. They just suck. Never I would recommend doordash to my family. They don't even deserve an upper case "d" for their name.”

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Posted 1 year ago

“I ordered food and pushing the drivers back and took an hour and a half to get a response and then I canceled my $50 order and gave me $13. This is terrible customer service.”

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Posted 1 year ago

“Driver never delivered food. Hung up on me when I called. Barely spoke any English & didn't understand directions”

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Posted 1 year ago

“Horrible don’t work for door dash. Scammers over this app”

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Posted 1 year ago

“I wish I can leave 0 Stars. Worst app, horrible business! Like Uber eats. Door dash stole my earnings and pretend it was Apple Pay. When I called the company apple they told me my dasher card wasn’t even on there records and there for those transactions wasn’t them. Remind you this was my money for food and gas. When I reported this to door dash they refused to give me my refund and erase the transaction history. Please be careful working this app. It is full of scammers and fraudulent ppl who work for DoorDash. These are the same people who pretend to be your DTE Service.”

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Posted 1 year ago

“What a terrible experience I am having. The last 5 orders have been horrible. Food missing and the customer service has told me there is nothing they can do. I pay for the dashpass for what?! I over it! I am going back to Grubhub! Done! If a company can not hold the restaurant nor drivers accountable then stick it!”

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Posted 1 year ago

“they couldn’t find no driver to get me food. #ubereatsforthewin”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,682 reviews